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CRT-211 Exam Overview:

Aspect Details
Exam Name Salesforce Certified Advanced Administrator (CRT-211)
Exam Cost $200 USD
Retake Fee $100 USD
Total Time 105 minutes
Number of Questions 60 multiple-choice questions
Passing Score 65%
Exam Format Multiple-choice/multiple-select questions
Delivery Options Online proctored exam or on-site at a test center
Prerequisites Salesforce Administrator credential
Available Languages English, Japanese, Portuguese, Spanish
Maintenance Exams 1 maintenance exam per release cycle

Prepare for your Advanced Administrator Certification Exam Topics Breakdown

Domain Percentage Description
Security and Access 20% Manage user access and security settings.
Extending Custom Objects and Applications 8% Implement advanced customizations for objects and applications.
Auditing and Monitoring 6% Configure and manage auditing features and monitoring of data.
Sales Cloud Applications 10% Optimize and extend Sales Cloud applications and related processes.
Service Cloud Applications 10% Optimize and extend Service Cloud applications and related processes.
Data Management 10% Manage data using advanced tools and techniques.
Content Management 3% Implement and manage Salesforce content and libraries.
Change Management 10% Manage the change process in Salesforce environments.
Analytics, Reports and Dashboards 10% Create and manage complex reports and dashboards.
Process Automation 13% Automate business processes using tools like Flow and Process Builder.
Environment Management and Deployment 10% Manage deployment and environment settings.

Salesforce CRT-211 Frequently Asked Questions

Salesforce CRT-211 Sample Question Answers

Question # 1

Cloud Kicks (CK) has deployed several new custom apps that use Lightning Web components. The administrator is now concerned that they may need to make some adjustments to CK’s org to make it more secure. Which tools should the administrator use to expose possible security risks within a Lightning web component? 

A. Health Check
 B. Master Encryption Keys 
C. Salesforce Optimizer
D. Self-signed Certificates 

Question # 2

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly? 

A. Configure ore app per department and activate record pages for each app. 
B. Create permission sets for each department and assign them to the backup team users. 
C. Adjust the profile of the backup users each day to align with the proper access they require. 
D. Allow the backup team users to update their own profile with Delegated Administration. 

Question # 3

Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object. What access docs the user need to be able to see the solar panel records? 

A. Read permission is required on both master records. 
B. Access permission Is not required on either master record. 
C. Create permission Is required on both master records. 
D. Read permission is required on at least are master record. 

Question # 4

The accounting team at Universal Containers is looking to roll out two new custom objects: a parent Invoice object and a child Payment object. Whenever a Payment record is created, the Invoice object should be updated to reflect the current outstanding value of the Invoice. What should the administrator do to build this functionality? 

A. Create a lookup-relationship on the Payment with a Roll-up Summary field on the Invoice. 
B. Create a lookup-relationship on the Payment and a workflow cross object field update. 
C. Create a master-detail relationship on the Payment and a workflow cross object field update. 
D. Create a master-detail relationship on the Payment with a Roll-up Summary field on the Invoice. 

Question # 5

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues. How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality? 

A. Use validation rules targeting the logged-in user. 
B. Add View All access for the object via the managers profile. 
C. Create sharing rules for each manager based on the record owner. 
D. Grant access using hierarchies via the sharing settings. 

Question # 6

After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis. how should the administrator acquire this data? 

A. Create a report of Accounts and export it to Excel. 
B. Query and export the Account History object using Data Loader. 
C. Use the Data export service in setup. 
D. Create a list view of Account History and print using the Printable View action.

Question # 7

The administrator at AW Computing has received an email for a system error indicating that their organization has reached is hourly limit processing workflow time triggers. Which two processes should the administrator review? Choose 2 answers

 A. Time-Based Workflows 
B. Paused now Interviews 
C. Apex Triggers 
D. Debug Logs 

Question # 8

Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan. What should the administrator do to help manage the plan? 

A. Use Flow to automatically create and assign entitlements. 
B. Create a support process for the maintenance plan.
 C. Ensure milestones are in place for the maintenance plan. 
D. Set up and configure entitlement templates.

Question # 9

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account. What could be the issue? 

A. A primary Account relationship Is required on a Contact regardless of the page layout settings. 
B. The Contact has Indirect relationships to other Accounts. 
C. The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account. 
D. Private Contacts need to be enabled in Setup. 

Question # 10

AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity. Which two options should an administrator check to ensure the product is available? Choose 2 answers 

A. Confirm the correct price book is selected on the opportunity. 
B. Make sure the price book Is in the company currency. 
C. Ensure the product is associated with the correct price book. 
D. Verify the product has a start date entered.

Question # 11

An administrator created and activated several record-triggered flows that are configured to run before the record is saved on the same object. What should the administrator consider about the order of execution for flows? 

A. The flow type will determine the order of execution. 
B. The last created date of the flow will determine the order. 
C. The order of flow execution is unpredictable. 
D. The flows will execute in alphabetical order based on their names. 

Question # 12

DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with. Hour should the administrator track third-party financial advisors and the customers they work with? 

A. Create a Hierarchical lookup on Account to track loan advisors' customers. 
B. Set up Contacts to Multiple Accounts for loan advisors. 
C. Use a B2B Account Model to track loan advisors' customers.
 D. Use a Hierarchical lookup on Contact to track loan advisors' customers, 

Question # 13

Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce? Choose 2 answers 

A. validation Rules 
B. Dashboards 
C. Workflow Rules 
D. Page Layouts 

Question # 14

AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields? Choose 2 answers 

A. Roll-up types include COUNT, SUM, and AVG. 
B. Roll-up summary fields are created on the master side of a master-detail relationship. 
C. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup. 
D. Rollup fields are calculated prior to save. 

Question # 15

The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set. Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers 

A. Flows deployed are inactive and need to be manually activated. 
B. Flow allows only one version of the flow when deployed with a change sat. 
C. Deploying or redeploying a flow with change sets creates a version of the flow in the destination org. 
D. All flow dependencies are automatically added to the change set. 
E. Flows ere automatically activated upon deployment. 

Question # 16

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record. How should the administrator grant access for the sales rep?

A. Instruct the sales rep to log in from the company's VPN. 
B. Delegate multi-factor identification to the sales rep.
 C. Add the sales rep's IP address to the trusted IP ranges.
 D. Generate a temporary identity verification code for the rep. 

Question # 17

Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions. What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value. Choose 2 answers 

A. Set up a list view for the list of questions. 
B. Make the field Read Only on the page layout. 
C. Set up a restriction rule on the field. 
D. Use a screen flow to ask the question. 

Question # 18

AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region. How should the administrator configure this requirement? 

A. Instruct the operations team members to add themselves to the account teams. 
B. Share an Opportunity sharing the with a public group containing the East operations profile. 
C. Assign to a role in the role hierarchy positioned above the East sales director. 
D. Utilize territory management to add the operations team to the East territory. 

Question # 19

As part of their yearly audit, the compliance team at Cloud Kicks would like to track when a user's profile has been changed and who changed the data. What should the administrator review to meet this requirement? 

A. Field History Tracking 
B. Setup Audit Trail 
C. Historical Trending 
D. Analytic Snapshot

Question # 20

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement? 

A. Assign delegated administrator to the subset of users to View All Data. 
B. Create a new profile and role for the subset of users with the View All Data permission. 
C. Enable the View All Data permission for the roles of the subset of users. 
D. Create a permission set with the View All Data permission for the subset of users. 

Question # 21

Dream house Realty has created a custom object to track its Open Houses with a masterdetail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status or Pending so they can see the value from the Property record. What feature should the administrator implement? 

A. Lightning Component
 B. Formula Fields 
C. Roll-Up Summary 
D. visualforce Page 

Question # 22

The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle. Once a form has been submitted, the client is unable to access it. This form may need to be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one submission to the next. Which two options should an administrator use to solve this scenario? Choose 2 answers 

A. Add forms as attachments. 
B. Make custom fields. 
C. Create a custom object. 
D. Turn on Field Tracking. 

Question # 23

An administrator wants to determine if brute-force password attacks are being used against the org. A brute-force attack is when multiple password combinations are attempted in a short time period. Where should the administrator look for more information? 

A. Login Forensics 
B. Connected Apps OAuth Usage 
C. Event Manager 
D. User Field History Tracking 

Question # 24

An administrator has been tasked with sending an email notification to all project team members when project status is changed to Allocated. Project teams contain users from different departments and different roles. How should an administrator ensure the proper users will receive the email? 

A. Configure a queue for the project team and have members view the queue's list view. 
B. Use sharing rules to automatically share with the individual users in the project team. 
C. Move the project users to the same role and send the email alert to everyone in the role. 
D. Create public groups for each project team and send the email alert to the project group. 

Question # 25

Which three fields should be used as filter criteria? Choose 3 answers 

A. A phone field that provides the full phone number of the seller. 
B. A multi-select picklist field that designates features of the listing. 
C. A number field that designates the square footage of the listing. 
D. A formula field that calculates a price for the listing. 
E. A picklist field that designates the county of the listing. 

Question # 26

Cloud Kicks has o custom object called Membership Details that records information about customers' preferences for their memberships. Depending, on the membership level, different data needs to be displayed. • when cue running user has the Market no profile, all data should be visible. • When the running user has the Support profile, only the Support preference fields should be visible. • Both Marketing and Support users should be able to report on all data. How should the administrator deliver this solution? 

A. Create two record types und two page layouts.
 B. Set up Dynamic forms to conditionally show data. 
C. Make a permission set with a Muting permission. 
D. Use Field-Level Security to control data access. 

Question # 27

An administrator need a business process automated, but only for certain user and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger. What software requirement should the administrator request so that process execution can be declaratively controlled? 

A. Use Process Automation Setting in Setup to the appropriate users or profiles. 
B. Use a System permission that is assigned to the user or profile. 
C. Use Apex Class Access to assign the Apex code to the user or profile.
 D. Use a custom permission set that is assigned to the user.

Question # 28

An administrator would Like to know If any other administrators or delegated administrators are using the Log In As a User feature. Where the administrators should are using the Log in As a User feature. 

A. Grant Account Login Access 
B. Setup Audit Trail 
C. Connected App Usage 
D. Login History

Question # 29

DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts. What should the administrator consider when setting up Collaborative Forecasts? 

A. Opportunity Split data cannot be viewed in a forecast. 
B. A forecast can be either revenue-based or quantity-based.
 C. A single org can have up to six different types of forecasts. 
D. The default forecast categories cannot be customized. 

Question # 30

The administrator at Cloud Kicks is evaluating the capabilities of Schema Builder to create custom objects and custom fields. The administrator likes the user interface of the Schema Builder, as opposed to the new object and field wizards, but also notices some limitations. What needs to be configured from the object manager instead of Schema Builder? 

A. Add custom fields to the page layout. 
B. Make available for Customer Postal. 
C. Enable field history tracking 
D. Allow Reports and Activities 

Question # 31

Person accounts were recently activated at Cloud Kicks. There are three record types for accounts: • B2B customer • B2C Customer • External Partner There are two record types for leads: • B2B Lead • B2CLead The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout. What should the administrator do to correct this issue?

A. Hide the Record Type field on the Account section of the Conversion Layout. 
B. Build a process that updates the record type field to B2C Customer after conversion. 
C. Use a validation rule to ensure the company name on B2C Leads is blank. 
D. Change organization-wide default settings for contacts to Controlled by Parent. 

Question # 32

DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the information to the agent. What consideration about process automation should the administrator be aware of to ensure the right Information is delivered? 

A. Only standard objects can be used with Roll-up Summary fields.
 B. Rows can only be triggered from the records created on standard objects.
 C. Roll-up Summary calculations will prevent a Mow from being triggered. 
D. Roll-up Summary calculations run after processes and workflows. 

Question # 33

Ursa Major Solar allows its scientists to log new stars as they find them, but on occasion, they log the same star by mistake. The administrator wants scientists to be notified when a record is deleted and by whom, and to maintain their own discovery information. What automation solution should be used to send the notification? 

A. Heroku 
B. Process Builder 
C. Workflow Action 
D. flow 

Question # 34

How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object? 

A. Use the credit card number mask type. 
B. Define the number of mask characters. 
C. Enter the number of digits at the field level. 
D. Create a validation rule to ensure the length. 

Question # 35

Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues. Which two tools should the administrator use to update the owner of these leads? Choose 2 answers 

A. Bulk API 
B. Mass Update 
C. Dataloader.io 
D. Import Wizard 

Question # 36

A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors. What should the administrator do to troubleshoot the issue? 

A. Use the flow debug option and set the selection to Run as another user. 
B. Grant the user more data access by moving them higher in the role hierarchy. 
C. Change the flow to run as System Context Without Sharing - Access All Data. 
D. Grant the user the Modify All permission to ensure they have full system access. 

Question # 37

An administrator at Universal Containers has been asked to configure product schedules. What should the administrator consider before enabling this feature? 

A. The Product Schedule is unavailable in Process Builder and Flow. 
B. Line Item Schedule is unavailable In Process Builder and Workflow. 
C. Customizable product schedule page layouts cannot be modified. 
D. To remove o product schedule completely, remove It from the standard price book. 

Question # 38

Cloud Kicks is looking for a way to back up its data dally. What should the administrator recommend? 

A. Set up Salesforce's Data Export Service and store the data In the target destination.
 B. Extract the data with the Import Wizard and push it to the target destination. 
C. Schedule a report and have the data emailed to the admin to put In the target destination. 
D. Use an ETL tool that can be scheduled to extract the data ard push it to the target destination. 

Question # 39

Cloud Kicks users need to link multiple Case records to multiple Outcome records stored in a custom object. Any user that can view the Case record must be able to create a link. The administrator creates a Case Outcome custom object. What is the recommended option to use when adding a field to Case Outcome? 

A. Lookup relationship with Ready-Only sharing setting. 
B. Master-detail relationship with Read-Only sharing setting. 
C. Lookup relationship with Read/Write sharing setting 
D. Mater-detail relationship with Read/Write sharing setting 

Question # 40

At Cloud Kicks, the distributor account information is sensitive information. The administrator needs to make sure this information is unavailable to testers in the full sandbox. What should the administrator recommend? 

A. Refresh the sandbox. 
B. Assign the users a new permission set. 
C. Use the data masking tool. 
D. Delete the sensitive information. 

Question # 41

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication. Which two area should the administrator review to understand potential root causes? Choose 2 answers 

A. Identity Verification History 
B. Login History 
C. Debug Logs 
D. Setup Audit Trail 

Question # 42

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved. How should the administrator solve this issue? 

A. Modify the page layouts to move the Country field into its own section. 
B. Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian. 
C. Create an in-app guidance prompt for Canadian records. 
D. Create a new record type and page layout for Canadian customers, ensuring their pages look different. 

Question # 43

Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing, everything is working as expected. Which two options should the administrator use to migrate these changes to production from the sandbox? Choose 2 answers 

A. Package deployment 
B. Change Data Capture 
C. Outbound Change Set 
D. Inbound Change Set

Question # 44

Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day. Which two sandboxes should be used in this instance? Choose 2 answers 

A. Partial 
B. Developer 
C. Developer Pro 
D. Full 

Question # 45

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead. Which action should the administrator take to meet this requirement? 

A. Use Salesforce REST API to create the object and also import the data.
 B. Use Lightning Object Creator to create the object and also import the data. 
C. Use Schema Builder to create the object and also import the data. 
D. Use Object Manager to create the object and also import the data.

Question # 46

DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish employees. What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view reports and dashboards? 

A. Require a Usemame, Password, and Security Token when logging in. 
B. Set up an authentication provider for reports and dashboards. 
C. Require MFA when users need to view and export dashboards and reports.
 D. Require a high assurance session when exporting or printing reports and dashboards. 

Question # 47

An administrator is asked to create a report to calculate the year-over—year changed in the dollar amount of a company’s opportunities. What reporting tool should be used to complete this request? 

A. A row-level formula to compare amounts grouped by year. 
B. A joined report with two report blocks for each year 
C. A custom summary formula with PARENTGROUPVAL function 
D. A custom summary formula with the PREVGROUPVAL function. 

Question # 48

Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts. What should an administrator implement for this issue? 

A. Update the matching method on the rule from fuzzy to exact for First Name and Last Name. 
B. Change the duplicate rule to report Instead of alert so the message is avoided. 
C. Include the Email field to the existing matching rule for a more exact match. 
D. Add a secondary matching rule to the duplicate rule to match on the associated customer. 

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