How to pass Salesforce Certified-Strategy-Designer exam with the help of dumps?

Question # 1

Cloud Kicks is going to conduct research with users of products to better understand their needs. What are some safeguards that should be put in place to ensure the research is conductedethically?

A. A customer journey map, research scenario, and a RAID log
B. A hypothesis, project plan, and financial reimbursement for users
C. A code of conduct, ethics training, and a research data handling polic

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Question # 2

Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX visionbecausethey struggle with imagining how it will impact CK's current product.What should a strategy designer do to alleviate the stakeholders' concerns?

A. Prototype an aspect of the vision that in interact with the current product and shareinsights with stakeholders.
B. Organize a brainstorming session toto provide stakeholders with a chance to reassessthe vision.
C. Share associated Objectives & Key with stakeholders to put the vision in a businesscontext.

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Question # 3

A strategy designer is working with a group of developers who have yet to buy into theteamdesign process.What should the strategy designer to do to engage them more?

A. Conduct interviews with developers to gather insights on process approaches.
B. Invite the developers to lead the conversation for synthesis and persona development.
C. Facilitate a workshop on ideating and sketching with the core team members.

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Question # 4

A cross-disciplinary design team is looking at an affinity map of insights.Which question should the team use to prioritize and turn them into design opportunities?

A. What constraints would we have to overcome?
B. Why is this insight valuable?
C. Do we have the capability to develop this?

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Question # 5

Cloud Kicks' sales team is reporting an increased rate of churn. The Support team isfrequently bombarded with customer requests for less complicated user experience. Thedevelopment team sees the risk in changing a mature product.What should a strategy designer recommend to help create alignment between the team?

A. Share stories from customer reach to create a common understanding of challenges.
B. Create a prioritized product roadmap to ensure future releases address knownchallenges.
C. Define acceptance criteria and acceptance testing to validate intended outcomes.

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Question # 6

A startup company that develops machine learning tools that track the performance ofcarbon dioxide and wants enforce perception validity of its data. The company starts bydeveloping aneed statement and a challenge statement.What is the communality between the two statements?

A. Both are solution free statements
B. Both are tactics intended to solve problem
C. Both explain the scope of possible solution.

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Question # 7

Cloud Kicks (CK) is interested in collecting data passively from customers while they areexercising in the company's latest tours plans to collect heart rate and activity levels and then overlaythis data with self-reported weight, age, and health behavior information to provide fitnessrecommendationsWhat should a strategy designer recommend before CK commits to this project?

A. User Acceptance Testing
B. Consequence Scanning Workshop
C. Global Trend Analysis

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Question # 8

An insurance company has a calc banding process that involves multiple team members,different departments, and many disparate systemsWhich Salesforce automation tool should a strategy designer recommend to improvebusinessprocess efficiency?

A. Financial
B. MuleSoft
C. Services Cloud

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Question # 9

Claud Kicks (CK) has launched a new online store with special emphasis on improvinguserexperience.Which metric should be used to measure user experience improvements achieved as onoutcome of the redesign?

A. Increased transaction volume
B. Net Adoption Score (NAS)
C. Customer Satisfaction Score (CSAT)

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Question # 10

Leadership at Cloud Kicks just approved a vision for a new digital commerce and servicestrategy. They ask the Strategy Designer to create a roadmap to help them understand therolloutprocess and implications.What should be one of the initial steps to take when creating a program roadmap?

A. Start with a phased approach, then address foundational items early.
B. Develop a RACI diagram among internal stakeholders only.
C. Create a release plan matching calendar-based milestones

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Question # 11

Cloud Kicks (CK) has developed a successful commerce solution for its customers in thehealth space o creation of an artificial intelligence (AI)-based recommendation engine.There areprivacy concerns.What should a strategy designer suggest that would provide a focus on AI concerns?

A. Publish a publicly accessible set of ethical principles and guides
B. Create a focus group among internal stakeholders to advocate consideration of bias.
C. Evaluate multiple AI vendors with commerce solutions that must be ethical.

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Question # 12

A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision. In addition to the narrative, what should the designer provide to create alignment?

A. Design sprint
B. Journey mapping workshop
C. Service blueprint workshop

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Question # 13

A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for anew product vision.In addition to the narrative, what should the designer provide to create alignment?

A. Incentives to motivate internal stakeholders to align with the proposed future state
B. The strategic case including a breakdown of features and why they meet audienceneeds.
C. A roadmap to minimize miscommunication about milestones in the build process.

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Question # 14

Cloud Kicks' design team learns of the desire for sustainable materials while co-creatingpersonalization concepts with their West Coast influencers. Which method should the teamuseimprove feasibility of this concept direction?

A. Create a functional prototype.
B. Run a cost benefit analysis.
C. Review and align with company V2MOM

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Question # 15

A project team at Cloud Kicks have this challenge statement: How might we increase theadaptability?What information is missing that belongs for well written challenge statement?

A. The hypothesis of the solution
B. The persona being designed for
C. The desired outcome

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Question # 16

Cloud Kicks (CK) is launching a new online store and wants to get a better understandingof itsmarket wants and needs to create compelling customer experience. CK's strategy designerrecommends utilizing the Jobs to Be Gone framework.What are the core principles of the Jobs to Be Gone framework?

A. Customer-centric, Effective Communication, Organizational Strategy, Success Criteria
B. Customer-centric, Values driven, Flexible, Revenue focused
C. Customer-centric, Solution Agnostic, Stabile Over Time, Measurable Outcomes

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Question # 17

A strategy designer is working on a project with budget constraints. Many of the variablesand decisions are unclear in the early stages of design What should be their approach interms ofbringing skills and talent?

A. Define additional leads for each functional area.
B. Staff heavily from the development phase until the go to market phase.
C. Bring in team members with strong problem solving skills.

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Question # 18

Cloud Kicks (CK) is going through a digital transformation exercise around its customersupport capabilities. CK's strategy designer suggests to include Omni-Channel as a part ofthecompany's transformation discovery.Which channel is included in Salesforce Omni-Charmel capabilities?

A. Onsite Visit
B. Messaging
C. Self-Service

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Question # 19

A strategy designer is seeing signals of success with a new product that is driving bran loyalty and decreasing consumers' environmental impact. How should a business case be built for continuing sustainable innovation through a view of a full product lifecycle?

A. Purchase carbon offsets for energy used in manufacturing.
B. Source cheaper, locally-grown raw materials.
C. Extend customer journey maps to pre and post purchase.

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Question # 20

A fitness company is starting a service that combines data from connected weights withvirtual coaching. The company is about to start a new innovation sprint with the followingchallenge statement: "How might we empower people who are new to fitness to increasetheir strength?"Which metrics should be used to measure the success of the initiative7

A. New user activations and connected weight sales
B. Increase in user referrals and net promoter score (NPS) rating
C. Increase in new user activity and connected weight utilization

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Question # 21

A cross-disciplinary team at Cloud Kicks has to synthesize top customer quotes and insights from research and turn them into design opportunities. Which question should the team use to prioritize insights?

A. How will this improve the customer experience?
B. Is our technology capable of supporting this need?
C. What will bring in the most revenue?

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Question # 22

A global consumer package goods company is about to engage in a digital transformationeffort to help siloed departments collaborate more efficiently. The strategy designer and anorganizational designer partner to prototype new ways of cross-departmental collaborationWhat is a key objective the team should focus on?

A. Create a single enterprise-wide digital governance model.
B. Have the final say in all intra-departmental decisions.
C. Unify all organizational tech stacks under one platform

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Question # 23

A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition. Which approach should the designer focus on?

A. Make a presentation on design best practices and have industry experts speak on new market conditions.
B. Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability.
C. Restate business goals and show how design could be used to de-risk exploration of this opportunity.

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Question # 24

Cloud Kicks has generated a handful of ideas to solve the challenge of customerdissatisfaction over long waiting periods between order placement and delivery.Which method should the strategy designer use to help stakeholders decide which ideas tobuild-

A. Priority matrix
B. Data analysis
C. Design critique

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Question # 25

Cloud Kicks wants to launch a campaign that rewards customer behavior by giving awayfree merchandise, which key business criteria should be ensured?

A. Desirability
B. Viability
C. Feasibility

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Question # 26

A strategy designer is leading a project to reimagine in-app communication form. The CIOis akey decision maker but appears to be neutral-and even, at times, a detractor to the project.What should the designer do to gain their alignment?

A. Set up a conversation with the CIO to name the challenge and listen to their objections
B. Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
C. Email the stakeholders reiterating project status and asking for any objections to the approach.

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Question # 27

A consumer healthcare startup wants to collect data on patients' symptoms over time, andplans to research how to monetize this data.How should a strategy designer counsel leadership in consideration of ethical implicationsfor boththe company and its patients?

A. Perform user research with patients to understand their level of comfort of data being shared for monetization.
B. Facilitate a Consequence Scanning workshop before proceeding with any further investment.
C. Research similar healthcare organizations about how they are monetizing patient data

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Question # 28

The strategy designers at Cloud Kicks are leading a large number of projects initiated byvarious stakeholders. They implement an Impact & Effort matrix to help them prioritize theirwork. What is the purpose of an Impact & Effort matrix?

A. To compare products based on predefined criteria to enable stakeholder discussion
B. To prioritize projects based on key goals outlined in project framing
C. To classify projects according to their level of urgency.

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Question # 29

Cloud Kick's sales representatives are complaining about lack of flexibility when they needto create complex quotes and configure product solutionsWhat should the Strategy Designer recommend to streamline their sales cycle?

A. Implement Revenue Cloud
B. Create a custom sales cycle that maps exactly to their needs
C. Suggest to simplify the complex sales cycle to make it fit the standard setup

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Question # 30

The strategy designer at Cloud Kicks has worked with the development team to create across-cloud 360 prototype based on a concept to create a better customer experience andhelp diverevenue.What should the designer produce to get buy-in from the business stakeholders?

A. Business user flow and journey map
B. Business case and roadmap
C. Business metrics and ROI map

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