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- Advanced-Cross-Channel Dumps PDF
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Salesforce ADVANCED-CROSS-CHANNEL Exam Overview:
| Aspect | Details |
|---|---|
| Exam Cost | $400 USD |
| Total Time | 105 minutes |
| Available Languages | English, Japanese |
| Passing Marks | 65% |
| Retake Fee | $200 USD |
| Exam Format | Multiple Choice and Multiple Select |
Salesforce Advanced Cross Channel Accredited Professional Exam Topics Breakdown
| Domain | Percentage | Description |
|---|---|---|
| Channel Optimization | 25 | Strategies for optimizing customer engagement across multiple channels, including mobile and web |
| Customer Journey | 30 | Understanding and mapping customer journeys, analyzing touchpoints, and driving conversions |
| Data Integration | 20 | Integrating data from various sources for a unified view, utilizing data-driven insights |
| Analytics and Metrics | 25 | Analyzing cross-channel performance, interpreting metrics, and optimizing marketing strategies |
Salesforce Advanced-Cross-Channel Frequently Asked Questions
Question # 1
What is the fastes way to add a classification to a post?
A. Macro
B. Add classification manually to each post.
C. Classification cannot be added to a post
Question # 2
Where to create topic profiles in command center?
A. command center
B. social automate
C. social admin
Question # 3
3 possible reasons why a SMS message would fail to reach users mobile? (select 3 options)
A. switched off
B. SMS sent to landline number
C. mobile is in another call
D. out of cellular network coverage
E. Low battery
Question # 4
You are using replace inbox message feature. But your audience has changed and some of the contacts who received the first message do not exist. What would happen?
A. the inbox message is replaced for all user.
B. the inbox message is replaced only for users who do not exist:
C. inbox message Is replaced for users who read the first message.
D. Inbox message is replaced for existing usef s and deleted for users who do not eixist.
Question # 5
How dots social studio unify anonymous and known identities?
A. Deterministic matching
Question # 6
How does social studio unify anonymous and known identities?
A. Deterministic matching
B. social networking
Question # 7
How frequently does Einstein Engagement Scoring updates to email?
A. Email daily
B. Mobile Weekly
C. Model Monthly
Question # 8
send multiple emails over a period of 3 months with link to download mobile app. If link clicked then send app feature emails else same mails to download mobile app after every 3 days. How would you design this Multiple select?
A. use journey with email activities and enagagement split activity
B. use query activity to query _ click and use contact data in journey.
C. use contact designer
D. use Journey data and not contact data
Question # 9
What is true about SMS keywords other than HELP and STOP?
A. keywords in parent business unit are automatically available to all child business units
B. keywords in child business unit can be shared between other child business units
C. keywords in parent or child business unit are available only in that business unit
D. keywords in parent business unit can be shared to any child business units
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