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  • FSL-201 Dumps PDF
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Salesforce FSL-201 Exam Overview:

Aspect Details
Exam Cost $200 USD (plus applicable taxes)
Retake Fee $100 USD
Total Time 105 minutes
Number of Questions 60 multiple-choice/multiple-select questions
Available Languages English
Passing Score 63%
Exam Format Online proctored or at a testing center
Prerequisites None, but Salesforce Administrator credential is recommended

Salesforce - Implementing Field Service Lightning Exam Topics Breakdown

Domain Percentage Description
Managing Work Orders 23% Covers topics related to creating and managing work orders and their lifecycle
Scheduling and Optimization 28% Focuses on appointment booking, scheduling policies, and optimization features
Configuring Mobility 10% Encompasses setting up the Field Service mobile app and configuring mobile settings
Managing Service Resources 15% Includes managing service resources, skills, and territories
Managing Inventory 8% Involves inventory management, product items, and transfer orders
Implementing Maintenance Plans 7% Covers maintenance plan creation, asset management, and preventive maintenance schedules
Permissions and Sharing 6% Focuses on field service permissions, user roles, and data sharing settings
Analytics and Reporting 3% Encompasses generating reports and dashboards specific to field service operations

Frequently Asked Questions

Salesforce FSL-201 Sample Question Answers

Question # 1

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

A. Utilize Standard Global Service Price Book Entries.
B. Utilize multiple country-specific Price Books.
C. Utilize country-specific Price Book Entries.
D. Utilize the standard Salesforce Price Book.

Question # 2

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

A. Parent/Child Work Orders
B. Cases Only
C. Cases and Work Orders
D. Work Orders only

Question # 3

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report.
B. Create a custom report.
C. Use the standard Service Report
D. Use the standard Work Order email template.

Question # 4

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A. Proactively adjust Service Contracts.
B. More accurately assign Work Orders based on skills.
C. Proactively adjust to address demand fluctuations.
D. More consistently meet customer response times.

Question # 5

Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

A. Technician hours at client location.
B. Technician work orders completed
C. Technician hours traveling
D. Technician hours per day.

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