How to pass Salesforce CRT-251 exam with the help of dumps?

Question # 1

Cloud Kicks has an integration between the data warehouse and Salesforce. The VP ofoperations wants to synchronize customer data between the systems.What should the consultant recommend to ensure data integrity?

A. Set up a Process Builder process on the Account object to check for unique values on amonthly basis.
B. Set up an encrypted field on the Account object with Read Only on the field securitysettings for all profiles except the admin profile.
C. Set up an External ID field on the Account object with Read Only on the field securitysettings for all profiles except the admin profile.
D. Set up an import of the data from the data warehouse on a monthly basis using Data Loader

Show Answer

Question # 2

Cloud Kicks is in the process of implementing Salesforce for its sales teams. Seniormanagement has concerns about adoption.What should a consultant recommend to encourage adoption?

A. Establish goals andkey metrics.
B. Give users access to a Sandbox environment.
C. Define the sales process.
D. Plan a first release with minimum features

Show Answer

Question # 3

Cloud Kicks requires its sales reps to 90 through an internal certification process onmyTrallhead before they add specific groups of Products to Opportunities.Which two solutions should be used to validate that sales reps have completed themyTrailhead badge?Choose 2 answers

A. Use a validation rule on Opportunity Products to prevent a sales rep from addingProducts marked as requiring the myTrailhead badge if the rep has yet to complete thebadge.
B. Use a Process Builder process on Products marked as requiring the myTrallhead badgeto automatically share the Products with sales reps who have completed the badge.
C. Use a validation rule on Products marked as requiring the myTrailhead badge to preventthose Products from being added to an Opportunity.
D. Use a separate once book for the Products requiring the myTrailhead badge and onlyshare the once book with sales reps who have completed the badge-

Show Answer

Question # 4

Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity stagereports often lack key information that sales managers expect at each stage because salesreps have yet to enter the data.What should the consultant recommend so opportunity stage reports always contain thedatamanagers expect?

A. Create an Auto launched flow to determine if required fields are missing.
B. Mark the fields as required on the Page layout.
C. Customize Path and create validation rules dependent on stages.
D. Configure Path by checking the Key FieldRequired checkbox.

Show Answer

Question # 5

Cloud Kicks (CK) operates in multiple countries and wants to track historical exchangerates. The consultant at CX has implemented dated exchange rates by using AdvancedCurrency Management.How is the converted currency amount calculation on Opportunities determined?

A. The close date regardless of the opportunity stage
B. The close date only whenthe stage is closed
C. The current exchange rate regardless of the close date
D. The exchange rate at the time the opportunity is closed

Show Answer

Question # 6

Sales reps at Universal Containers (UC) want to know when a customer or prospectContact opens an email, they sent so they can follow up with the Contact shortly afterward.Which tool should a consultant recommend to meet the requirement?

A. Outlook Desktop Integration
B. Einstein Activity Capture
C. High Velocity Sales
D. Salesforce Inbox

Show Answer

Question # 7

Cloud Kicks (CK) frequently works with contractors for marketing focus groups.These contractors change companies often, and CK wants to retain its company historythroughAccounts.What should the consultant recommend?

A. Implement the Contacts to Multiple Accounts feature.
B. Implement Person Accounts to represent the relationship.
C. Use a junction object to represent the previous companies
D. Use Account Teams associated with the previous companies.

Show Answer

Question # 8

Cloud Kicks wants the sales operations team to be able to process customer credit cardpayments within Salesforce. Which approach should the consultant recommend to meet this requirement?

A. Schedule a nightly batch job to find and post daily charges
B. Create a flow to alert the finance team to manually charge the account.
C. Utilize an application from the AppExchange
D. Develop Apex to connect with the Authorized.net API.

Show Answer

Question # 9

Users at Cloud Kicks (CK) say the global search is returning too many results whensearchingfor contacts. CK's admin confirmed that users have the correct permissions andrecord access to the contacts they want to see.What should a consultant recommend to yield better search results?

A. Use quotation marks operator around contact's first and last name.
B. Add company name next to contacts full name in the search window.
C. Add LIKE keyword next to contact's full name in the search window.
D. Use parentheses operator to limit search to the Contacts object.

Show Answer

Question # 10

Cloud Kicks has organization-wide defaults set to Private for Account.With the rollout of Opportunity Teams, what should a consultant consider?

A. The Opportunity will be implicitly Write for the team,
B. Opportunity should be set to Public Read/Write first.
C. Account should be set to Public Read first.
D. The Opportunity's Account will be implicitly Read for the team.

Show Answer

Question # 11

Cloud Kicks want to track different details for trade shows and customer webinars.Which capability enables the use of custom fields, contextual validation rules, and variedlayouts?

A. Parent Campaigns
B. Custom Picklist
C. Campaign Hierarchies
D. Record Types

Show Answer

Question # 12

Cloud Kicks uses .pdf documents in Sales Cloud to help the sales team learn about newproducts. Which feature should a consultant recommend to storethese documents?

A. Files sync
B. Salesforce Files
C. Document lists
D. Salesforce Knowledge

Show Answer

Question # 13

Universal Containers compensates its sales team based on their achievement of thecompany's sales revenue goals. The sates ops team needs to track the sales reps'performance against these goals.How should the consultant meet the requirement?

A. Construct Opportunity Reports with custom formulas to show attainment.
B. Build automation to aggregate and report on revenue attainment from the User object.
C. Configure custom objects and use automation to calculate and stone attainment.
D. Configure sales quotas and compare quota attainment on the forecast.

Show Answer

Question # 14

The enterprise architect for cloud Kicks wants to understand how objects in sales cloudare connected to one another.Which two approaches should a consultant use to help the architect?Choose 2 answers

A. Explain the types of object relationships in Salesforce
B. Review the Object Manager tab in Setup with thecustomer.
C. Use Schema Builder to show a visual of related objects.
D. Obtain an export of object data from the current system.

Show Answer

Question # 15

Cloud Kicks recently purchasedSalesforce and the leadership team is excited about beingable to forecast more accurately. Sales managers say that making updates to54.forecasted amounts during the pipeline meetings is time consuming, and it's difficult toreview all of the committed opportunities within the meeting time.What should the consultant recommend to help make meetings more efficient while makingreal-time forecast updates?

A. Use in-line editing to update the forecast amount for records.
B. Modify many opportunities at one time in a list view.
C. Only review non-committed opportunities during the meetings.
D. Have reps use the Kanban view to move opportunities between stages.

Show Answer

Question # 16

Universal Containers (UC) wants to make it easier for sales reps to log their customerinteractions, such as emails and events, directly from their email and calender applications.UCwants to report on these activities in Salesforce.Which two actions should the consultant recommend?Choose 2 answers

A. Implement Inbox to sync Outlook or Gmail calender events.
B. Log emails with records in Salesforce from Outlook or Gmail.

Show Answer

Question # 17

Cloud Kicks needs to implement a group of Campaigns that are related to a specificmarketing initiative to report on success.What should a consultant recommend to meet the requirement?

A. Create a custom CampaignPurpose field.
B. Create a custom Campaign Group object.
C. Use the existing Parent Campaign field.
D. Use a Marketing dashboard from the AppExchange.

Show Answer

Question # 18

The Cloud Kicks (CK) sales team works with two different types of leads: distributors andretailers. CK's management wants the sales team to follow two different lead qualificationprocesses before converting the Lead into an opportunity.Which three actions should a consultant recommend to meet this requirement?Choose 3 answers

A. Create retailer and distributor lead processes.
B. Create a new profile and only assign one lead record type to it.
C. Add leads to different campaigns based on lead type.
D. Create Status picklist values specific to each lead type.
E. Create distributor and retailer lead record types.

Show Answer

Question # 19

The Discovery phase with Cloud Kicks (CK) has just ended. CK wants a visual way to seehow the new processes will work. CK's process is complex and requires multiple slides.What should the consultant design to give CK this high-level view?

A. SIPOC Map
B. Value StreamMap
C. Capability Model
D. Universal Process Notation

Show Answer

Question # 20

Cloud Kicks has decided to implement Sales Cloud Einstein. After setting up Sales CloudEinstein, a consultant finds some of the features are not enabled. What are two steps the consultant can take to troubleshoot the issue?Choose 2 answers

A. Check Sales Cloud Einstein permission set assignments.
B. Validate the Connected App Details.
C. Verify Integration User Profile Details
D. Reconfigure the EinsteinLead Scoring app.

Show Answer

Question # 21

Access to opportunities at Cloud kicks should be restricted. Sales users should only haveaccess to two categories of opportunities: opportunities they own, and opportunities thatare tied to accounts they own.What are two actions a consultant can take to meet the requirement? Choose 2 answers

A. Set opportunity access on the role to View All opportunities associated with theiraccounts.
B. Set organization-wide defaults for opportunities to Private.
C. Set Territory Management to grant Read access to opportunities owned by others.
D. Set organization-wide defaults for opportunities to Public Read-Only.

Show Answer

Question # 22

Cloud Kickshas a requirement to measure end user adoption and data quality inSalesforce.Which solution should the consultant recommend?

A. Einstein Conversation Insight-;
B. tableau custom dashboard
C. Adoption and Data Quality Dashboards Pack
D. Salesforce Surveys

Show Answer

Question # 23

Cloud Kicks needs to set sales quotas for all sales reps.Which three solutions should the consultant consider?Choose 3 answers

A. Use the Data Import Wizard.
B. Enable Forecast Quotas from Setup.
C. Use the API.
D. Assign Quota values by profile.
E. Use Data Loader.

Show Answer

Question # 24

Cloud Kicks has completed the discovery stage, and leadership has aligned on theproject's business goals.What should the consultant formalize with stakeholders before moving to the next projectstage?

A. Develop wireframes to visualize the product end state.
B. Onboard team members to start development of the solution.
C. Define key metrics to identify how success will be measured.
D. Create user stories to present for prioritization.

Show Answer

Question # 25

Universal Containers continues to see substantial growth year-over-year. Outside salesreps think their territories aretoo dense to cover adequately. Leadership has decided tomodifythe existing sales territories and hire additional staff to make the account allocations moremanageable. Some states will change from one territory to two or more smaller territories.Inthese instances, accounts will need to be reassigned to new territories.Sales operations wants to review the territory account assignments and verify the accuracybefore the changes are reflected in Sales Cloud.How should the consultant show sales operations what the data will look like after thechange?

A. Use Tableau to geocode account addresses and display on a territory map.
B. Install the Territory Management Reporting Pack from the AppExchange.
C. Run the updated assignment rules in planning State and view the accounts on theterritorydetail page.
D. Use Data Loader to export the accounts and make updates in Google Sheets.

Show Answer

Question # 26

Universal Containers ts analyzing data to identify gaps, and wants to know which Accountswith openOpportunities are missing Contacts.Which feature should a consultant recommend to build this report7

A. Custom report type
B. Cross filter
C. Joined report
D. Custom filter

Show Answer

Question # 27

Cloud Kicks (CK) frequently has multiple sales reps who collaborate on an opportunity. CKneeds Salesforce to allocate credit to each sales rep to track against a sales quota.Which Salesforce feature should the consultant use to meet this requirement?

A. Opportunity Splits
B. Sales Analytics
C. Custom Metadata
D. Collaborative Forecasting

Show Answer

Question # 28

Cloud Kicks has enabled Orders to track and manage customer requests for products. Thesates team has requested a process to return or reduce the quantity of activated Orders.Which two Salesforce features should a consultant recommend to meet this requirementChoose 2 answers

A. Enable Orders without Price Books.
B. Enable Zero Quantity Orders.
C. Enable Negative Quantity for Order Products.
D. EnableReduction Orders.

Show Answer

Question # 29

Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases,a combination of several different activities result in a successful sale.How should the consultant configure Salesforce to track which marketing activitiesinfluenced the customer to make a purchase?

A. Implement Customizable Campaign Influence.
B. Create a junction object between Campaign and Opportunity.
C. Use Surveys to request the information from the customer.
D. Make the Primary Campaign Sourcerequired.

Show Answer

Question # 30

Cloud Kicks is implementing Sales Cloud and has asked a consultant to create anarchitecture diagram of the system.Which stage of the project lifecycle does this fall under?

A. Plan
B. Document
C. Test
D. Design

Show Answer

Question # 31

Cloud Kicks has enabled Quotasin forecasts. In which three ways can Quotas be managedfor all users in the forecast hierarchy?Choose 3 answers

A. Insert Quotas using API.
B. Add/update Quotas using the Data Import Wizard.
C. Assign Quotas to a forecast period.
D. Add/update Quotas using Data Loader.
E. Configure Forecast Quotas.

Show Answer

Question # 32

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center withagents to chat with website visitors who ask questions about commercial containers. WhenUC used to outsource its contact center work, reports from the vendor showed that about15% of chat conversations would result in a new lead. Management wants better visibilityinto Chat's influence on lead creation in order to continue the program.How can the consultant provide the insights UC needs to justify using Chat with internalcontact center staff?

A. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart tothe dashboard to show the number of agent chats associated to new leads compared tothe total number of agent chats for the period.
B. Add a custom field on the Chat Transcript object so agents can check a checkbox whena conversation results in a new lead. Create a report using the custom field.
C. Create a lead report that identifies the number of new leads with the lead source "Chat".
D. Ask the marketing department to provide the program with Google Analytics data for thecommercial containers web pages.

Show Answer

Question # 33

Cloud Kicks wants to send a notification to sales reps when their opportunities remain openpast the close date.Which two solutions should the consultant recommend to meetthe requirement?Choose 2 answers

A. Add sales reps to the Opportunity Team.
B. Instruct sales reps to follow their opportunities.
C. Enable Einstein Opportunity Insights.
D. Use Flow with a scheduled action and an email alert.

Show Answer

Question # 34

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligentprocesses built on trusted, targeted data.What are two justifications for using third-party data enrichment tools? Choose 2 answers

A. To survey customers to update their data
B. To enhance prospect data signaling intent to purchase
C. To find new prospects who matchthe selling segment
D. To create customer segments with personas and scoring

Show Answer

Question # 35

CloudKicks has 300,000 account records and 16 million invoices In a custom object with amaster-detail relationship to the Account. Each account record takes a long time to displaydue to the rendering time of the invoice related list.What should the consultant do to solve this issue?

A. Enable Collapsible Sections for the Invoice related list
B. Move the invoice related list to a separate tab on the Lightning page.
C. Convert the Invoice object into a lookup relationship.
D. Enable indexing on all visible fields on the invoice related list.

Show Answer

Question # 36

The sates manager at Cloud Kicks has proposed that the consultant one large Discoverymeeting with 250 employees who use Salesforce currently to gain information to improveadoption.What are the three efficient approaches the consultant could recommend to the salesmanager?Choose 3 answers

A. Arrange multiple sessions with small groups of employees.
B. Send a survey to all employees asking for a list of desired changes.
C. Ask management to select which employees should participate In sessions.
D. Ask all employees to email their ideas and feedback to the consultant.
E. Meet with a large group of employees to listen to their feedback.

Show Answer

Question # 37

Northern Trail Outfitters (NTO) has completed its annual planning and wants toupdate the territory assignments for all sales reps in its enterprise. NTO understands thiscan impact thecurrent year closing due by the end of the quarter. The IT team is alsoplanning a release of the new incentive management package that will be used by salesreps.Which two considerations should the consultant consider when deciding on the timing ofthe release?Choose 2 answers

A. Testing changes to Territory Management and the incentive management packageshould be completed in a Full Sandbox before releasing to Production.
B. Changes to Territory Management need to be made in Production directly and canbecompleted without impacting users.
C. Installing a new incentive management package along with Territory Managementchanges may add high risk to the deployment.
D. Combining the Territory Management changes, and the incentive management packageallowsfor mi faster ramp-up time for users.

Show Answer

Question # 38

A salesmanager at Cloud Kicks wants the sales team to stay informed about the team'sprogress in Quip. Which approach should a consultant recommend?

A. Use Salesforce Chatter groups and enable access to the sales team.
B. Utilize Salesforce Notes standalone related list in Lightning Experience.
C. Connect a document or spreadsheet to a Slack channel.
D. Use Salesforce Chatter groups and restrict access to the sales team.

Show Answer

Question # 39

In the Discovery phase of a Sales Cloud implementation, what are three effective ways aconsultant can determine the design of the system? Choose 3 answers

A. Schedule training.
B. Establish performance benchmarks.
C. Observer end users.
D. Administrator a survey.
E. Host a focus group.

Show Answer

Question # 40

Cloud Kicks has recently rolled out Lightning Experience and uses an ERP system as itssystem of record for customers. When a new Account has its first dosed/wonopportunity,the ERP system should immediately update with information from the account, contact, andopportunity records related to the Account to record a new customer.Which option should the consultant recommend to meet the requirement?

A. Identify AppExchange products that can be deployed to update the ERP withopportunity, account, and contact information from Salesforce.
B. Configure Outbound message to publish the opportunity wins and update the ERP withopportunity, account, and contact informationfrom Salesforce.
C. Implement Platform Events to publish opportunity wins to the ESB, which will call backfor account, contact, and opportunity information and automatically update the ERPaccordingly.
D. Use enterprise ETL tools to extract closed/won opportunities from Salesforce andupdate the ERP with opportunity, account, and contact information from Salesforce.

Show Answer

Question # 41

At Universal Containers, in addition to the sales team, support reps are sometimes eligiblefor commissions. When support reps are involved in a deal, they should receive a credit of15% of the revenue. What should the consultant consider when designing a revenue sharing solution?

A. Revenue splits are required in order to use overlay splits.
B. Overlay splits Allocated on art Opportunity can total any percentage.
C. Overlay splits can be assigned to any user with the appropriate profile.
D. Revenue splits allocated on an Opportunity can total any percentage.

Show Answer

Question # 42

Universal Containers has implemented Salesforce for all of its sales associates. All Salesassociates are required to select the win or loss status every dosed Opportunity. Managerslike to measure the win ratio for all of the sales associates.How should a consultant meet the requirement?

A. Build a custom report on Opportunity with customsummary formulas to show win/lossratio.
B. Create a custom formula held on Opportunity to capture the win ratio for Opportunities.
C. Ensure that all managers have access to the standard Win/Loss report.
D. Build a custom lightning component to show the win ratio based on won Opportunities.

Show Answer

Question # 43

The Cloud Kicks sales team needs to utilize the Salesforce mobile app feature to view,create, or update opportunities, but the internet is unavailable on their Android and iOSmobile devices.Which two actions should the consultant recommend working around the issue?Choose 2 answers

A. Enable the connect offline feature inSalesforce.
B. Enable the system permission to store offline data in Salesforce.
C. Enable caching in Salesforce.
D. Enable offline create, edit, and delete in Salesforce.

Show Answer

Question # 44

A small company has hired a consultant to plan its Sales Cloud implementation. Thecompany wants to get up and running with Sales Cloud right away. The deadline has yet tobe established, and the requirements still need to be defined.Which project management methodology should a consultant recommend to ensure theimplementation is successful?

A. Six Sigma
B. Waterfall
C. Prince2
D. Agile

Show Answer

Question # 45

Northern Trail Outfitters (NTO) wants to expand its use of Salesforce and starttrackingorders on accounts. NTO has hired a consultant to complete the project.Which two considerations should the consultant take into account when implementing sales orders'Choose 2 answers

A. Order line items can be added or removed after an order isactivated.
B. Products have to be manually added to a cloned order.
C. Contract Number is a required field on the order page layout.
D. Organization-Wide defaults must be set to Controlled by Parent.

Show Answer

Question # 46

Northern Trail Outfitters finished implementing Sales Cloud for a mid market sales team.Sales management wants to track data trends andadoption.What should the consultant recommend to measure core Sales Cloud record data?

A. Adoption Dashboards Pack
B. User Login Report
C. System Overview Page
D. Salesforce Optimizer

Show Answer

Question # 47

The consultant at Universal Containers recently enabled forecasts. A sales manager isconcerned that all open opportunities appear in the Pipeline forecast category.Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in theBest-Casecategory. Opportunities in the Negotiation/Review stage should appear in theCommit category. How should the consultant ensure opportunities appear in the correct forecast categories?

A. Create a field update with Flow to update the forecast category basedon the opportunitystage
B. Edit the probability percentage on opportunity stage picklist values.
C. Map opportunity stages to the appropriate forecast categories.
D. Update the opportunity stage picklist value labels to match the category to which theyshould be assigned

Show Answer

Question # 48

Cloud Kicks (CK) has implemented different sales stages across its varied product lines.CKwants to deploy Collaborative Forecasting to all sales users.Which two statements should a consultant consider when enabling forecasting? Choose 2answers

A. Opportunity Splits must be enabled at the same time.
B. Multiple Forecast Types must becreated and activated.
C. A Single Category or Cumulative Forecast Rollup should be defined.
D. The Forecast tab should be visible to easily view the forecasts.

Show Answer

Question # 49

Cloud Kicks (CK) has a custom object, Project__c, that has a lookup relationship to theOpportunity object. The CK project manager has requested a report that includes bothProject__c and Opportunity data. What should the consultant use to include data from both the Project__c and Opportunityobjects in one report?

A. Matrix reports
B. Junction reports
C. Cross-object filters
D. Custom report types

Show Answer

Question # 50

Universal Containers is planning to migrate two million account records and 10 millioncontact records from its existing legacy CRM application to sales cloud.Which solution should the consultant recommend?

A. Batch Apex
B. Data Import Wizard
C. Data Loader
D. Third-party tool

Show Answer

Question # 51

A large company is about to undertake its Initial Sales Cloud implementation. Differentpeople will create features in multiple sandboxes. The consultant has recommended using change sets to move customizations to the full copy sandbox for testing and then movethem to production for releaseWhich two approaches should the consultant recommend to help migrate thecustomizations from the full copy sandbox to production?Choose 2 answers

A. Utilize change set tool dependency management
B. Leverage cloud-based Git version control to deploy changes
C. Use Salesforce Dx withvisual studio to deploy changes.
D. Track manual changes in a spreadsheet

Show Answer

Question # 52

Cloud Kicks (CK) wants to migrate a data file containing 8,000 leads from a legacy systeminto Salesforce. Many of the lead owners haveleft the company, so CK wants to populatethe Lead Owner field for these records using the active assignment rule.Which two tools should a consultant recommend to meet the requirement?Choose 2 answers

A. Data Import Wizard
B. Data Loader
C. .Scheduled Apex
D. .dataloader.io

Show Answer

Question # 53

Cloud Kicks (CK) sells online subscriptions for its leading Shoe of the Month club.Customers can make a single payment or pay weekly, monthly, or quarterly. CK wants touseOpportunities to track and report on these subscription deals.What should a consultant recommend to meet this requirement?A. Activate schedules on the Opportunity object.B. Enable schedules on the Product object.C. Configure assets with a look up to the Opportunity object.D. Implement contracts with a look up to the Opportunity object.Answer: BExplanation: Schedules on the Product object allow users to track the revenueandquantity of products over time, such as for subscription or installment payments.Schedules can be enabled for any product that has a schedule type of Revenue orQuantity, and they can be customized to match the payment terms of each opportunity.QUESTIONNO: 371Cloud Kicks (CK) has an external enterprise resource planning (ERP) system thatstores product order information. CK wants to view those orders as a related list on theaccountrecord in real time.Which best practice should the consultant recommend?

A. Implement Salesforce Connect and an external object to get real-time product orderinformation, and add the external object as a related fist on the Account.
B. Create a Lightning component, and get the real-time product order information from ERPusing REST integration.
C. Create external object product onto" information in Salesforce, run a nightly batch to getdetails from ERP, and add the external object as a related fist on the Account.
D. Implement Salesforce-to-Salesforce to get real-time product order information, and addit as a related list on the Account.

Show Answer

Question # 54

Universal Containers (UC) recently implemented new Sales Cloud solutions. UCstakeholders believe that user adoption is best measured by the login rate.Which two additional key metrics should the consultant recommend?Choose 2 answers

A. Login lockouts
B. Activities logged
C. License assignments
D. Data quality score

Show Answer

Question # 55

Cloud Kicks needs to associate some Contacts with many Accounts. Which solution shoulda consultant recommend meeting this requirement?

A. Use the Contact roles related list onAccounts.
B. Add a custom Account lookup field on the Contact.
C. Use the Contact to Multiple Accounts feature.
D. Add Contact to the partners related list on other Accounts.

Show Answer

Question # 56

Northern Trail Outfitter has created a Complaints custom object related toAccounts. Due tothe sensitive nature of these records, the object’s visibility has been set to Private. Adedicated subnet of support users who will work on these items has been added to aComplaints Specialist public group. Only users within the Complaints Specialist publicgroup should be able to view and edit any Compliant record.Which two options should a consultant recommend to meet the requirements? Choose 2answers

A. Use Apex managed sharing to grant record access to users In the Complaints Specialistpublic group and restrict manager visibility.
B. Uncheck the Grant Access Using Hierarchies checkbox in Sharing Settings for theComplaints object.
C. Create a catena-based sharing rule that grants Read/Write access to the ComplaintsSpecialist publicgroup.
D. Set the Complaint object's default visibility to allow only the users in the ComplaintsSpecialist group to access the records.

Show Answer

Question # 57

The VP of sales at Good Kicks wants to know the percentage of opportunities in acertainstage that were eventually closed won.Which two steps should a consultant take to create a solution?Choose 2 answers

A. Enable Feed Tracking.
B. Create a roll-up summary formula.
C. Update a custom field using automation.
D. Create a report and dashboard.

Show Answer

Question # 58

Cloud Kicks (OC)sells Formal and Athletic footwear hoes. CK is using Product Families onProducts to associate each product to its corresponding line. CK currently forecasts anExpected Revenue amount that combines all products together.A consultant is assessing how CK can divide its forecasts by footwear line.Which solution should the consultant recommend to improve CK's forecasts?

A. Configure a new Forecast Type on Opportunity Product grouped by Product Family.
B. Configure a new Forecast Type on Opportunity grouped by Product Family.
C. Use Flow to populate custom Formal and Athletic currency totals, then forecast by theseFields.
D. Make separate stages and sales processes for each Product Family.

Show Answer

Question # 59

Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales CloudEinstein to ptkst users. The pilot users are unable to view the Lead Score field on me Leadrecord page.Which two steps should the consultant take to fix this issue?Choose 2 answers

A. Add the Lead Score field to the Lead List View.
B. Add the Lead Score field to the Lead Page layout.
C. Assign the Einstein Lead Scoring permission set.
D. Assign the Sales Cloud Einstein permission set.

Show Answer

Question # 60

An executive at Cloud Kicks (CK) has asked its admin to create a diagram to show thehigh-level process areas within the business. CK plans to use the diagram to show thecontextof a new area of the business within the overall business.What should the admin create to meet this requirement?

A. Suppliers, Imports, Processes, Outputs, Customers (SIPOC) Diagram
B. Strengths, Weaknesses, Opportunities, Threats (SWOT) Diagram
C. Value Stream Map
D. Capability Model

Show Answer

Question # 61

Universal Containers is realigning sales territories and needs to update ownership acrossits 400,000 accounts. The organization-wide default for Accounts is Private.Which two factors should the consultant consider when updating the sales territories and Account owners?Choose 2 answers

A. The organization-wide default should be set to Public before the update can beperformed.
B. The Salesforce Platform can update up to200 accounts at a time.
C. The data update will cause sharing recalculations and should be completed during offpeakhours.
D. The team can defer sharing calculations to decrease the risk of lock errors during thedata update.

Show Answer