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Salesforce CRT-271 Exam Overview:

Aspect Details
Exam Cost $200 USD
Total Time 105 minutes
Available Languages English, Japanese
Passing Marks 65%
Exam Format Multiple Choice
Retake Policy After 24 hours
Exam Delivery Online Proctored or Onsite

Certification Preparation For Community Cloud Consultants Exam Topics Breakdown

Domain Percentage Description
Salesforce Fundamentals 20% Basics of Salesforce, CRM concepts
Salesforce Security 25% Security models, profiles, permissions
Salesforce Process 25% Workflow automation, process builder
Salesforce Reporting 15% Report types, dashboards, data visualization
Salesforce Integration 15% APIs, data loading, external systems

Salesforce CRT-271 Frequently Asked Questions

Salesforce CRT-271 Sample Question Answers

Question # 1

Universal Containers is setting up their moderation settings on their community. They havedeveloped 7585 keywords to monitor. What is the minimum number of keyword listsneeded to accommodate all 7585 keywords?Select one or more of the following:

A. 3
B. 4
C. 2
D. 5

Question # 2

When allowing external users to Create and Edit reports, what important step must yourcomplete first?

A. Enable Read and Write to Reports on the Community Profile
B. Enable the Enhanced Sharing Model
C. Create a Permission Set with Create and Edit reports checked so that you can managewhich users within the Community are able to create Reports
D. Share each Report and Dashboard Folder required with the respective communityprofiles?
E. Ensure that Create and Edit reports in checked on the Community Profile

Question # 3

What are the four stages of the Community Roll-out framework?

A. Plan > Develop > Test > Review
B. Design > Implement > Grow > Review
C. Create > Communicate > Design > Implement
D. Analyse > Design > Implement > Maintain
E. Establish > Manage > Measure > Engage

Question # 4

Universal Rideshares uses a Custom Object to capture vanpool driver information. The VPof Support wants to give members of the Napili template -based Community access to thisinformation for their vanpools. What is the most efficient way to accomplish this task?

A. Create a Visualforce page for the Custom Object and add it as a tab in CommunityManagement
B. Create a Visualforce page for the Custom Object and add the Custom Object as aNavigation Menu item
C. Create a Detail page for the Custom Object and add it as a tab in CommunityManagement
D. Create a Detail page for the Custom Object and add the Custom Object as a NavigationMenu item

Question # 5

Universal Containers recently built a Community for their customers. They would like toallow access Of files maintained in their Sharepoint Online with customers. WhichSalesforce feature should the Salesforce Admin recommend?

A. Content Library
B. Files Connect
C. Files Sync
D. Chatter and Files

Question # 6

Universal Containers need to launch a Community within 2 weeks. Everything must be driven by configuration with no custom code or AppExchange components.The following are the requirements for their Community:- Branding is limited to the logo and company colour palette.- Chatter Groups will be used for private product collaboration.- Users should be able to submit a support case- Users should be able to view invoice information (external object using SalesforceConnect)- Users should be able to view order information (saved in the Standard Order object inSalesforce)Which three requirements can be accomplished with the Customer Service (Napili)Template?Choose 3 answers.

A. Branding is limited to the logo and company colour palette.
B. Chatter Groups will be used for private product collaboration.
C. Users should be able to submit a support case
D. Users should be able to view invoice information (external object using SalesforceConnect)
E. Users should be able to view order information (saved in the Standard Order object inSalesforce)

Question # 7

Universal Containers creates a Community for their partners. Members of the Communityshould not be able to participate in discussions with other members. However, users fromthe same partner should be able to hold discussions amongst themselves. How should theSalesforce Admin meet this requirement?

A. Deselect Community User Visibility under Sharing Settings
B. Update the Internal User record to Private under Sharing Settings
C. Create a sharing group for partner accounts under Sharing Settings
D. Turn off Portal User Visibility under Sharing Settings

Question # 8

Northern Trail Outfitters launched a Community using the Customer Service template.Community users have requested quick access to the Projects custom object in theCommunity navigation. The Community user profile has Read access on this object. Whichthree actions should a Community Cloud consultant take to fulfil this request?Choose 3 answersAdd a menu item to the Navigation Menu componentDefine an External URL menu item type pointing to the Project list pageSelect the list view that appears on the Project landing pageCreate a web tab for the Project object through Tabs in SetupDefine a Salesforce Object menu item type for the Project object

A. Export the Customer Community template in the Builder Settings
B. Select the created Bolt solution in the Community Creation wizard
C. Select the created Bolt solution in the Builder Themes
D. Define the name, images, and features of the template
E. Export the Customer Community using Site.com Studio

Question # 9

Universal Containers has a multi -layered distribution structure. The Main Distributors ineach geography work with Regional Distributors to sell and service customers in the region.Universal Containers plans to roll out a Community with the following capabilities: • MainDistributors and Regional Distributors are considered Partner accounts in Salesforce. •Main Distributors can communicate with other Main Distributors. • Regional Distributors cancommunicate with other Regional Distributors who are managed by the same MainDistributor, but NOT with other Regional Distributors. How should the Salesforce Adminbuild a Community to meet the requirements?

A. Allow Main Distributors to be members of two Communities: one for Main Distributorsand one for the Regional Distributors that they manage
B. Build one Community using the Napili template for Main Distributors and RegionalDistributors. Disable Community user visibility and allow portal user visibility
C. Create a Community for each Main Distributor. Allow Regional Distributors to log in tothe Community
D. Build one Community for each Regional Distributor and one for Main Distributors

Question # 10

Universal Containers needs a Community for distributors who manage their sales with thefollowing requirements: • Each distributor has multiple users. • Users within the samedistributor should be able to talk with each other. • Users should NOT be able to talk withusers from other distributors. • The Knowledge articles and other Community featuresshould be the same for all distributors. Flow should the Salesforce Admin meet theserequirements?

A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWDfor Users as private
B. Create a separate Community for each distributor. Allow members to talk within theCommunity and enable the Community user visibility
C. Enable the Portal user visibility and disable the Community user visibility under Sharingsettings. Keep OWD for Users as private for external users
D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions,keeping the OWD for Users as private

Question # 11

Universal Containers adds e -commerce capability to its Community built on the Napilitemplate.They track customer shipments in a Salesforce custom object.How should theSalesforce Admin expose customer shipment data in Community Builder?

A. Create a standard page associated to the Shipment object.
B. Clone an object page and associate it to the Shipment object
C. Create an object page associated to the Shipment object.
D. Clone a standard page and associate it he Shipment object.

Question # 12

Universal Ketchup Containers are ready to start adding Members to their brand newCustomer Plus Community. What steps would an administrator take to do this?

A. Add the Member Profile to the Community
B. Add the Member Profile to the Community then Navigate to the Contact Record andEnable the Contact as a Community User
C. Add the Member Profile to the Community then Navigate to the Account record andenable Contact access to the Community
D. Navigate to the Contact Record and Enable the Contact as a Community User

Question # 13

Universal Containers needs to use capabilities, using the Customer Service Template, inSalesforce Communities to enable Social Sign-on for their customers. What should theSalesforce Admin do to enable users to use their Social Sign-on?

A. Setup the authentication provider for Social sites and add the Social Sign-on componentto the login page.
B. Configure Community Sign-on at the social web site to make sure the user isauthenticated and provided access.
C. Enable Social Sign-on in the Community management preferences menu.
D. Create a custom login page with Social Sign-on capabilities, including authenticationproviders.

Question # 14

Universal Containers need to create a Support Community with the following requirements:- Customer and partner users will be members of this community and use the customercommunity and partner community license, respectively - A customer user should be ableto see all cases opened for their account, including cases are opened by their colleagues -Customer users must be able to collaborate with all Community users What two thingsshould a Salesforce Admin do to accomplish this? Choose 2 answers

A. Set up delegated admin access for customer users
B. Enable super user access for customer users
C. Select the community user visibility checkbox
D. Create a sharing set on the case object

Question # 15

What is the most efficient way for the Salesforce Admin to fulfill these requirements?Universal Containers use Community to grant business customers secure access toaccounts, orders, and invoices. All customers are on a Customer Community License.Universal Containers plans to launch a project management module with the followingrequirements:• Leverage Chatter for collaboration.• Private project collaboration betweenthe customer and Universal Containers.• Leverage documents, tasks, and events in theproject space.• Customers can only see and access their projects.

A. Create unlisted groups and add project records to the group.
B. Add private groups and add project records to the group.
C. Build a custom Visualforce project space and control access through sharing.
D. Use custom objects, record feeds, and control access through sharing.

Question # 16

Universal Containers needs to match the colour scheme of their Customer Service (Napili)Template-based Community with Universal Containers' branding colours.What is the most efficient way to accomplish this task?

A. Select an available colour scheme inside the Branding Editor that most closely matchedthe company's branding colours.
B. Download HTML/CSS from the company's website and upload it inside the CommunityBuilder.
C. Upload the company logo to generate a colour palette that matched the company'sbranding colour.
D. Get HEX codes for branding colours from the company's website and manually add them inside the Branding Editor.

Question # 17

Universal Containers (UC) has rolled out a Customer Community where customers can askand answer questions. UC wants to ensure that customer questions are answered in atimely manner. How can the Administrator meet this requirement?Select one or more of the following:

A. Enable Knowledge and Articles
B. Enable Entitlement and Milestone
C. Enable Case Escalation rules
D. Enable question-to-case functionality

Question # 18

A Community has two types of users:- External users who can belong to multiple Communities.- Internal users who belong to one or more Communities.Which two features allows both user groups to navigate between each Community?Choose 2 answers.

A. Mobile Administration.
B. Global Header.
C. Community URL.
D. Appending "/one/one.app" to the Community URL.

Question # 19

Universal Containers builds a Community to expose Leads and Opportunities to theirresellers. They have a team Of Channel Managers who manage the partner accounts.Universal Containers wants each Channel Manager to be able to: • Grant Or removeemployees access to the partner account. • Specify the access level (Read, Read-Write). •Add or remove a group of employees to the partner account. • Manage their Own group Ofemployees. How should the Salesforce Admin fulfill this requirement?

A. Leverage manual shares.
B. Leverage Account Teams.
C. Leverage public groups.
D. Leverage sharing rules.

Question # 20

What are three ways you can maximize engagement within your Salesforce Community?

A. Ompany Branding and a Custom Domain
B. Reputation Points & Levels
C. Frequent Promotions
D. Establish Etiquette Rules
E. Measure Community Success

Question # 21

Your company is using the Napili template and is expanding internationally and nowrequires your Community to support multiple languages what steps should you take tosupport this in your community?

A. Multiple community languages are not supported5. Enable the Language Picker in theCommunity Builder and select the supported languages in Community Settings
B. Select the available languages in the Setup Menu and drag the Language Picker ontothe Community Template
C. Enable Community Language Picker in the setup menu and select the supportedlanguages in the Community Builder
D. Enable the Language Picker in the Community Builder. Salesforce will automaticallypresent a list of supported languages

Question # 22

Universal Containers has a Community for partners and another Community for theircustomers. They want to give their partners access to their Community for customers aswell. How should the Salesforce Admin do this?

A. Include the partner profile as a member of the Community for customers.
B. Create Partner users as members in the Customer Community and send login details tothe users
C. Add the Customer community to the Partner Community user profile
D. Select the Enable Customer Community user option in the Partner contact in Salesforce

Question # 23

Northern Trail Outfitters launched a Lightning Community for its partners. Partners need tosee list of Opportunities when they log in to the Community. What should the SalesforceAdministrator do to fulfil this request?Select one or more of the following:

A. Configure Opportunity as the default landing page in Community Settings
B. Enable the Opportunity page as the landing page in Community Builder
C. Set the Opportunity object page as the landing page in Community Builder
D. Add the List View Lightning Component to the Home Page

Question # 24

How is visibility to Articles Types controlled for Community Members?

A. Community Settings
B. User Record
C. Community Manager
D. Profile
E. All Articles Types within the shared data categories and visible to Community Members.

Question # 25

Universal Containers has built a Partner Community for its users. Users must accept anagreement when logging into the community for the first time.What are three ways for a Salesforce administrator to meet this requirement? Choose 3answersSelect one or more of the following:

A. Customise the user registration page to include the user agreement and "completeregistration on acknowledgement"
B. Leverage audiences and the page variations to hide content in the Community until theuser agreement has been accepted
C. Build a site.com page with a user agreement and replace the login page with "completeregistration on acknowledgement"
D. Redirect users to a custom page displaying a user agreement before users login for thefirst time
E. Use login flows to show the user agreement when Community users log in for the firsttime

Question # 26

Universal Containers launches a Partner Community for their resellers who have access toLeads, Opportunities, and Dashboards. Universal Containers has the followingrequirements to support their partners during the sales cycle: • Universal Containers canengage with partners during the Sales cycle. • Universal Containers can have internal ionsNOT visible to partners. • The Channel Manager can bring any Universal Containersemployee to the ion. • Universal Containers employees may or may NOT have access tothe Partner Community. How should a Salesforce Admin fulfill those requirements?

A. Leverage Opportunity feed and manual shares for access control
B. Leverage unlisted groups and record sharing for access control
C. Leverage private groups and record sharing for access control
D. Leverage Opportunity feed and group record layout for access control

Question # 27

Universal Containers needs to use their corporate portal to authenticate Community users,allowing users access to the Community after they have successfully logged into the Portal.What should the Salesforce Admin do in the Communities to support this loginrequirement?

A. Add Social-Sign-on to allow users to log in from the Portal without signing into theCommunity.
B. Enable Guest User access in Communities to support seamless access to Communitiesfrom the Portal.
C. Configure Single Sign-on in Salesforce and reuse the federated authentication providersin the Community.
D. Enable Community login support for employees in the Portal configuration.

Question # 28

Universal Containers (UC) wants to collaborate with key members of their strategicPartners on deals and marketing initiatives. Sensitive information needs to be shared withconfidence, and major opportunities must be tracked. No other Partners can have visibilityto this collaboration. Different UC employees have access to different collaboration efforts.How should the Administrator meet these requirements?Select one or more of the following:

A. Set up Unlisted Chatter groups and make the UC account manager the owner
B. Set up Private Chatter groups and make the UC account manager the owner
C. Build a custom Lightning Component and enable the sharing attribute
D. Configure a Collaboration object with manual sharing

Question # 29

Universal Containers sets up and publishes a Community. What three things should aSalesforce Admin do to log into the Community and validate the Community features?Choose 3 answers

A. Select a Customer user record and select the Login option.
B. Choose Login to the Community as a user from the contact record in Salesforce.
C. Select the Community from the App Launcher as an internal user.
D. Log in as a customer to the Community with a Test customer login.
E. Preview the Community as a specific Community user in the preview mode of theCommunity builder.

Question # 30

What are the two most efficient ways for the Salesforce Admin to fulfill the followingrequirements?Universal Containers plans to build a large-scale Community and expose Leads andOpportunities to their resellers. Universal Containers has the following requirements fortheir partner account:• 120,00 partner accounts• Minimize the number of partner account roles• Partner account is made up of sales employees and sales managers• Sales employees only have access to their data• Sales managers have access to all sales employees data

A. Set up partner accounts with two roles.
B. Set up partner accounts with one role.
C. Use sharing rules to grant sales managers access to sales employees data.
D. Make the sales manager the Super User on the partner account.

Question # 31

What do you recommend? Wendy, the Community Manager at Regional Containers hascome to you for advice on managing the Community (Community Manager & CommunityBuilder) from a Mobile Device.

A. Navigate to the community URL and append /manage/one. app and you will be able tologin to the mobile community management site
B. Wendy should access Community Manager and Community Builder via a Desktopbrowser only.
C. Wendy should download the Salesforce1 app and access the Community Managerthrough the Salesforce1 switcher.
D. Wendy should download the OneCommunity Manager app where she will be able tomake limited administrative changes to the Community.

Question # 32

Universal Containers needs to create a Support Community with the followingrequirements: • Customer and partner users will be members of this community and usethe Customer Community and Partner Community License, respectively. • A customer usershould be able to see all cases opened for their account, including cases opened by theircolleagues. • Customer users must be able to collaborate with all Community users. Whattwo things should a Salesforce Admin do to accomplish this? Choose 2 answers

A. Select the Community User Visibility checkbox
B. Enable Super User access for customer users
C. Set up Delegated Admin access for customer users
D. Create a Sharing Set on the Case object

Question # 33

Northern Trail Outfitters needs to provide support to all customers in their CustomerCommunity, including customers who have NOT logged in. Currently, customers can onlyview Knowledge articles if they are logged in.What should the Salesforce Admin do to make sure that Knowledge articles are visible tounauthenticated users?

A. Modify the customer profile to include all Knowledge articles types and fields to helpcustomers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers viewarticles without login.
C. Update the channel for all Knowledge articles to include Public as a channel to helpcustomers view articles without login.
D. Create custom Community pages with components for Knowledge articles and makethem available for guest user profiles.

Question # 34

Which three Salesforce editions/user license combinations allow external users to access aCommunity on Salesforce1? Choose 3 answers.

A. Performance Edition/Customer Community.
B. Professional Edition/Customer Community.
C. Database.com Edition/ Customer Community.
D. Unlimited Edition/Customer Community.
E. Enterprise Edition/Customer Community Plus.

Question # 35

Universal Containers needs to provide Community access to a select set of customers.Customers will NOT be asked to register. In which two ways can a Salesforce Admin accomplish this task? Choose 2 answers.

A. Use external ETL tools to extract customers and load into Salesforce.
B. Use the Salesforce Community User API to create Community users.
C. Use the Data loader to extract the customers and upload the customers to be set up asCommunity users.
D. Use the Community import wizard to create users.

Question # 36

A coffee Company has created a Knowledge Base around its products and their usage.Prospective customers need to search for products and view community discussions.Current customers should be able to register and discuss the products they purchased.The coffee company will use the Asset object to track registered products.How should the coffee company's administrator meet these requirements?

A. Create a public community for the Knowledge Base, and let current customers sign in toregister products
B. Create a private community for the Knowledge Base, and let all customers registerthemselves
C. Create a public community for the Knowledge Base, and let current customers registerproducts
D. Create a public community for the Knowledge Base, and let current customers registerproducts in private community

Question # 37

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have beenenabled for access, no one has received a Welcome email, why might this happen?

A. The assigned community user profile does not have Send Email Messages enabled
B. There is a heavy load on Salesforce's SMTP servers and there is a delay in theWelcome Email being sent out
C. The Community Manager forgot to enable 'Welcome Emails'
D. The Guest Profile does not have Send Email Messages enabled

Question # 38

Universal Containers needs to add their own logo to the Community login page. What is themost efficient way for the Salesforce Admin to accomplish this?

A. Upload the logo as an externally available Document and include it in the login page
B. Add the logo to the Login & Registration setup page in Community Management
C. Override the default Community login page to a custom login page with the logo
D. Use URL redirect to redirect users to a custom login page with the logo

Question # 39

A Salesforce Admin needs to add Reputation to the home page in the Customer ServiceNapili Community. Reputation points and levels have been created. What should theSalesforce Admin do in Community Builder to accomplish this task? Choose one answer

A. Add a generic component and name it Leaderboard
B. Enable Chatter for the Customer Service Napili Community
C. Drag and drop the Reputation Leaderboard component onto the home page
D. Create a custom Lightning component and add it to the home page

Question # 40

Universal Containers recently built a Community for their customers. They would like toallow access of files maintained in their SharePoint server with customers. WhichSalesforce feature should the Salesforce Admin recommend?

A. Chatter and Files
B. Files Connect
C. Files Sync
D. Content Library

Question # 41

Universal Containers (UC) has a new Customer Community where users can collaborateon Topics through Chatter Groups and Chatter Questions. UC wants to ensure thefollowing:- Users have quick access to new and recommended discussions and articles- Users have the ability to contact Universal Containers quickly to help- Users have visibility into how their activity compares to other users within the CommunityWhich three lightning components could do Community Cloud consultant recommendplacing on the Community homepage? Choose 3 answersSelect one or more of the following:

A. Reputation leaderboard
B. Featured topics
C. Breadcrumb
D. Contact support button
E. Record detail

Question # 42

Northern Trail Outfitters uses Knowledge Articles to address customer questions in theirNapili Community. They need to know if these Articles are helpful to customers when theysearch for help in the Community. What is the most efficient way for a Salesforce Admin toget this information from customers?

A. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the homepage.
C. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article
D. Enable the article voting property on the Article Content component in the article detailpage in the Community Builder

Question # 43

You have heard that one way to maximize your Community Engagement level is toleverage Community Reputation. After having a coffee and a biscuit you think this is abrilliant idea for your community and want to enable it right away, where do you navigateto?

A. Setup >> Community Settings > Enable Setup and Display of Reputation Levels
B. Setup >> All Communities > Builder > Administration > Preferences > Enable Setup andDisplay of Reputation Levels
C. Setup >> All Communities > Builder > Reputation > Enable Setup and Display ofReputation Levels
D. Setup >> All Communities > Manage > Administration > Preferences > Enable Setupand Display of Reputation Levels

Question # 44

What permission(s) would you assign a community manager?

A. Communities Administrator
B. Setup and Create Portals
C. Manage Community Settings
D. Create and Setup Communities
E. Manage Portals

Question # 45

Universal Containers has a customer Community in Europe and plans to roll out a separateCommunity for their US customers. They have separate profiles for their US, Europe, andAsia customers. How could the Salesforce Admin limit the membership of this newcommunity to US customers?

A. Add each US customer as a Community member from their contact record
B. Add only US customer profiles as Community members
C. Add US users to the Community sharing set
D. Add the US customer public group to the Community as members of the Community

Question # 46

Universal Containers need to set up a custom domain to create a branded Communityexperience with increased domain security.Which three steps should a Salesforce Admin take to meet these requirements?

A. Configure profile/permissions for a Public user.
B. Add the certificate that supports the specified domain.
C. Select the option to allow Advanced Security in Community Management.
D. Create a new certificate using Certificate and Key Management.
E. In Setup, select Domains and click Add a Domain.

Question # 47

You are planning to launch a Customer community and many of your customers are activeon Facebook and Twitter. What are the steps to enable Social Sign on in SalesforceCommunities?

A. Go into the Community Manager >> Settings >> Login and select which social networksyou wish to allow for authentication.
B. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then gointo Community Builder to enable them
C. Select Facebook and Twitter from the pre-built connectors under Auth Providers withinthe setup menu and then go into Community Manager to enable them
D. Download the Social Signon Lightning Component for each social network and thenconfigure them in the Community Builder
E. Select Facebook and Twitter from the pre-built connectors under Auth Providers withinthe setup menu and then go into Community Builder to enable them

Question # 48

How can you launch a support community with live chat, click to call, and case creationform?

A. Enable Live Agent in Community Settings.
B. Add a custom Live Agent Lightning component.
C. Set up Live Agent in Community Management.
D. Configure Live Agent in the Salesforce org.

Question # 49

Universal Containers (UC) has built a Community in a sandbox where it is in Active status.UC is getting ready to deploy the Community in production where it is currently Inactive.UC wants to ensure the welcome email is only sent to users after the Community ischanged to Active status. Which three options should be validated to ensure the welcomeemail is not sent out ahead of schedule?Choose 3 answersSelect one or more of the following:

A. Turn the sandbox Community to Inactive status before deploying the metadata toproduction
B. Add the Community user profile(s) as members of the Community before activatingproduction
C. Uncheck "Send Welcome Email" in production Workspaces before deployment
D. Deploy the changes to production using change sets to disable the welcome email
E. Change the Community membership of sandbox Community users from Profiles toPermission Sets

Question # 50

Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans toon-board a select set of existing customers to the UC community, without the need forusers to self register.How should a Community Cloud consultant accomplish this task?Select one or more of the following:

A. Use data loader to export contacts and insert as Community users
B. Use the Data Import Wizard to create users from contacts
C. Enable Person Accounts and set the accounts as Community users
D. Use the Salesforce Community user API to create users from contacts

Question # 51

Universal Containers is building a Lightning Community. A few Community pages havenumerous Lightning Components which are taking longer to display. Which step should betaken to improve display time performance of the pages?Select one or more of the following:

A. Enable Progressive Rendering
B. Turn on server-side Caching
C. Enable On-Demand Rendering
D. Turn on client-side Caching

Question # 52

Your company wish to use their own URL for their community to maximize the brandimpact to customers. How would you achieve this?

A. My Salesforce1
B. My Domain
C. Salesforce1
D. Custom URLs
E. Community Domains

Question # 53

Universal Containers will be implementing several Communities, and wants to ensure loginuniqueness.Which set of licence types will enforce username uniqueness across all Salesforceorganisations and Communities?Select one or more of the following:

A. Lightning External Apps Plus and Lightning External Apps
B. Customer Community, CustoraCustomer Community Plus, and Lightning External Apps
C. Customer Community and Partner Community
D. Partner Community and Lighting External Adds Plus

Question # 54

Universal Containers has a community for their partners. They would like to add a newpartner company and grant their users access to the Community. What is the first step theSalesforce Admin must complete to set up the partner users?

A. Create the account and enable it as a partner account
B. Allow partner users to self-register and gain access
C. Create a partner profile for the company
D. Add partner contacts to the Community as members

Question # 55

Universal Containers needs to create a Community that meets the following requirements:- Self-Service Support Community, in which customer and partner users are communitymembers- Partner users help Universal Containers by adding or resolving cases for their customerswithin the Community- Partner users need access to some standard objects except Leads, Campaigns andOpportunity Objects- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customersWhich licence type should a Salesforce Administrator use for these Partner users?Select one or more of the following:

A. Customer Community Plus licence
B. Partner Community licence
C. Employee Community licence
D. Customer Community licence

Question # 56

Northern Trail Outfitters is launching a Community using the Customer Service (Napili)Template. They need to add gamification to their website. The following requirements mustbe met:- Use the Standard Component on the home page.- Logged-in users should be able to see their rank.- Show the top five Community users in the leaderboard.Which three steps should a Salesforce Admin take to fulfill these requirements? Choose 3 answers.

A. Select the Show User Rank checkbox for the component in the property editor.
B. Enable setup and display of the Reputation Levels option and configure Reputation inCommunity Management.
C. Set the number of users to 5 in the property editor for the component.
D. Drag the Reputation Leaderboard Component to the Community page in CommunityManagement. 
E. Drag the Reputation Leaderboard Component to the Community page in Site.com.

Question # 57

What are two advantages of setting up a custom domain for a Community? Choose 2answers

A. Better compatibility with DNS servers around the globe
B. Better security at domain name registrars
C. Better Search Engine Optimization
D. Better company branding

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