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Frequently Asked Questions
Question # 1
An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue. Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?
A. CTI ProviderOpenRequest
B. CTI ProviderRequest
C. CTI OpenRequest
D. CTI AvailableRequest
Question # 2
An engineer Is troubleshooting an MWI Issue between Unity Express and CallManager Express. In the debug SIP logs, the engineer can see CallManager Express responding to Unity Express with a 488 Not Acceptable Media message. Which action resolves the issue?
A. Ensure that codec G.722 Is configured In the dial peer.
B. Ensure that codec G.711ulaw is configured in the dial peer.
C. Ensure that codec G.711alaw is configured In the dial peer.
D. Ensure that codec G.729 is configured In the dial peer.
Question # 3
What are two characteristics of HTTPS networking for Cisco Unity Connection? (Choose two)
A. HTTPS single-site networks are joined via an intersite link
B. HTTPS networking uses a ring topology
C. HTTPS networking supports a maximum of 25 locations
D. HTTPS networking uses the SMTP protocol
E. HTTPS networking supports multisite networks
Question # 4
A collaboration engineer troubleshoots an Issue with Cisco IM and Presence federated with Microsoft Skype for Business. A Cisco Jabber user reports being unable to see the presence status of a user on Microsoft Skype for Business when searching for the Microsoft user. Which action resolves this issue?
A. Disable TLS for the federation.
B. Configure the federation to use the XMPP protocol.
C. Add a static route on Cisco IM and Presence to the Skype for Business domain.
D. Have the Jabber user add the Skype for Business user to the Jabber contact list.
Question # 5
An engineer is configuring DNS for service discovery in a jabber deployment for Onpremises Clients. Which snippet will complete the SRV record name _ tcp.example.com?
A. _cisco_uds
B. _collab_edge
C. _xmpp. server
D. _xmpp-client
Question # 6
Refer to the exhibit A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall The engineer initially tests the dient by manually setting the account type and the login server domain name Everything works as expected Next the engineer resets Jabber and attempts to log in using automatic settings and receives an error Which two items must be modified to resolve the issue? (Choose two.)
A. DNS A record for _cisco-uds
B. DNS SRV record for _collab-edge
C. username portion of the login email
D. domain portion of the login email
E. DNS SRV record for_cisco-uds
Question # 7
An engineer is troubleshooting operation performance in the network. Which account should be taken to restore high availability in the sub cluster?
A. Start all critical services on the second node, and select the Fallback button in the
“Presence Redundancy Group Configuration”
B. Go to “Presence Redundancy Group Configuration” on the Cisco UCM Administration page and select the Fallback button.
C. Start all critical services on both nodes and select “rebalance users” in the “Presence User Assignment”
D. Go to “Presence User Agreement” on the Cisco UCM Administration page and select “rebalance users” for all users.
Question # 8
Refer to the exhibit A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows deployed in phone-only mode The users are reporting that they cannot access voicemail services via the Cisco Jabber for Windows client on the corporate LAN Which steps resolve this issue?
A. Add a secondary voicemail service to Cisco UCM to allow Cisco Jabber users to receive
voice messages
B. Apply the voicemail service to a service profile so that the client can retrieve the settings
C. Update the jabber-config xml file with the correct voicemail parameters and restart the appropriate services
D. Add a primary voicemail service to Cisco UCM to allow Cisco Jabber users to receive voice messages
Question # 9
Which SAML component specifies the mapping of SAML assertion protocol message exchanges with standard messaging formats or communication protocols such as SOAP exchanges?
A. SAML binding
B. SAML assertion
C. SAML profiles
D. SAML protocol
Question # 10
Refer to the exhibit. A Cisco Jabber for windows users Is reporting an Issue with phone control. Which action will resolve this issue?
A. Change the privacy setting on the CSF device to "Off”.
B. Uncheck "logged into hunt group" on the user's CSF device.
C. Create a device profile for the phone.
D. Add the standard CCM end users and standard CTl enabled permission groups for the user.
Question # 11
Refer to the exhibit. A collaboration engineer is troubleshooting an alarm that indicates that there are duplicate user IDs. Which two actions resolve this issue? (Choose two.)
A. Rename the user ID value for one user if different users on different clusters have the same user ID assigned
B. Delete the user ID for the duplicate user ID
C. Rename the directory URI value for one of the users to ensure that there is no duplication.
D. Assign the duplicate user to the secondary Cisco IM and Presence node
E. Unassign a user from one of the dusters when the same user is assigned to two different dusters
Question # 12
Refer to the exhibit A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient The engineer is unable to see the full instant message in the trace file In which trace in the transaction must the engineer resolve this issue?
A. XCP Router
B. Client Profile Agent
C. Presence Engine
D. XCP Connection Manager
Question # 13
An engineer needs to configure calendar integration between Microsoft Exchange and a Cisco IM and Presence server The engineer created the resource mailboxes and now needs to add impersonation Which command accomplishes this task using the Exchange Management Shell from Microsoft Exchange?
A. Option A
B. Option B
C. Option C
D. Option D
Question # 14
Refer to the exhibit A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue. The end user is reporting that they cannot control the desk phone from the Cisco Jabber client Which action must the engineer take to resolve this issue?
A. Associate the User with the desk phone under the user configuration page on Cisco
UCM
B. Select "Primary Line" under the user configuration page on Cisco UCM
C. Add the "Allow control of the device from the CTI" option under the client services profile configuration page
D. Add the "Allow control of the device from the CTI" option under the desk phone configuration page
Question # 15
An engineer is configuring XMPP federation on the Cisco IM and Presence server and has changed the security settings to TLS Optional on one node in the cluster. What is the next step in the configuration process?
A. Start the Cisco DB Replicator
B. Start the Cisco Replication Watcher.
C. Restart the Cisco XCP Router.
D. Restart the Cisco Presence Engine
Question # 16
Persistent Chat is configured in the Cisco IM and Presence server using PostgreSQL as the back-end database. Users report that the Chat Rooms icon is missing from their Cisco Jabber clients. Which action should the administrator take to resolve this issue?
A. Start the Cisco XCP Message Archiver.
B. Start the Cisco XCP Text Conference Manager.
C. Restart the Cisco XCP Directory Service
D. Restart the Cisco XCP XMPP Federation Connection Manager.
Question # 17
An engineer Is assisting a user who Is reporting Jabber Presence Issues. Whenever the user Is on an active call, Cisco Jabber does not show the user as active when on a call. However, the user can set the presence status manually, and that status shows correctly. Which action resolves the issue?
A. Assign the user to a different Presence Redundancy Group.
B. Restart the XCP Router service.
C. Set the Owner ID on the users desk phone.
D. Associate the user to the line on the Directory Number Configuration page.
Question # 18
A collaboration engineer is configuring LDAP integration for Cisco Unity Connection. The engineer has enabled the appropriate services and has completed the LDAP setup and LDAP directory configuration administrative pages in Cisco Unity Connection. The engineer has also completed a Full LDAP synchronization. What must the engineer do next to have the LDAP users appear in the Unity Connection Users page?
A. Configure the LDAP authentication settings under LDAP. LDAP Authentication.
B. Synchronize the user accounts under Users - Synch Users.
C. Restart the Cisco DirSync service.
D. Import the user accounts under Users - Import Users.
Question # 19
A collaboration engineer wants to stop fraudulent calls to the PSTN that are being made through Cisco Unity Connection Cisco Unity Connection is integrated with Cisco UCM via the SCCP protocol Which action accomplishes this goal?
A. Change the Rerouting CSS on the trunk to Cisco Unity Connection
B. Change the CSS of the voicemail port
C. Change the configuration of the routing rule
D. Remove values from the restriction table
Question # 20
Which operating system is supported for smart card-based authentication on Jabber and Cisco UCM platforms?
A. Mac OS
B. Linux
C. Chrome OS
D. Windows
Question # 21
An administrator must connect multiple Unity Connection clusters using Digital Networking. Which service is required tor the administrator to achieve Digital Networking between the clusters?
A. Connection Digital Networking Replication Agent
B. Connection Digital Networking Service
C. Connection Digital Networking Replication Service
D. Connection Digital Networking Agent
Question # 22
A network engineer needs to configure high availability on the Cisco IM and presence cluster. After the configuration was completed and tested, the engineer noticed on Cisco UCM that the IM and Presence publisher is in “Failed Over” state. Which set of steps must be taken to resolve this issue?
A. Cisco UCM Group Configuration > High Availability > click Fallback
B. BLF Presence Group Configuration > High Availability > select the publisher server > click Restart Services
C. BLF Presence Group Configuration > High Availability > click Fallback
D. Presence Redundancy Group Configuration > High Availability > click Fallback
Question # 23
Refer to the exhibit. A collaboration engineer is troubleshooting Cisco Unity Express integrated with Cisco UCME. Internal users and external callers report that calls to the auto-attendant are answered, but that greeting is not being played. Which two actions must the engineer take to resolve the issue? (Choose two.)
A. Change the trigger number.
B. Change the welcome prompt setting.
C. Rerecord AAWelcome.wav.
D. Increase the number of sessions on the aa2 application.
E. Change the language setting on the prompt.
Question # 24
A collaboration engineer is troubleshooting Apple push notification Issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic information has not been received for the cluster. Which action resolves this issue?
A. Temporarily enable manual downloads of log files from the Cisco Cloud Onboarding page on Cisco UCM.
B. Temporarily disable push notifications so that Cisco UCM can generate the diagnostics log files.
C. Enable "Send encrypted PII to the Cisco Cloud for troubleshooting" on the Cisco Cloud Onboarding Configuration page.
D. Enable "Send Troubleshooting Information to the Cisco Cloud" on the Cisco Cloud Onboarding Configuration page.
Question # 25
A collaboration engineer is installing the Cisco Jabber client from the Windows CLI The engineer wants to complete a silent installation of the client clear any existing bootstrap file, and use a Service Domain of cisco com Which install command achieves these goals?
A. Option A
B. Option B
C. Option C
D. Option D
Question # 26
Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone The phone appears in the Jabber client, but there is a red x on the icon for the phone Which end-user option resolves the issue?
A. Standard CTI Allow Reception of SRTP Key Material
B. Standard CTI Allow Calling Number Modification
C. Standard CTI Allow Call Monitoring
D. Standard CTI Allow Control of Phones Supporting Rollover Mode
Question # 27
An administrator must Implement toll-fraud prevention on Cisco Unity Connection by using restricted tables. Which action accomplishes this task?
A. Block all numbers that start with 999*.
B. Allow calls to international operators and conference rooms only.
C. Permit calls only to specific domestic long-distance area codes.
D. Allow calls to the international operator only.
Question # 28
An administrator is troubleshooting an Issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press '0’. However, the callers can leave messages for users when they get a user's mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the callers' keypresses? (Choose two.)
A. Cisco Unity Connection Media (Wave) Traces
B. Cisco Unity Connection Remote Port Status Monitor
C. Cisco Unity Connection Packet Capture
D. Cisco UCM CallManager Traces
E. Cisco UCM CDR Records
Question # 29
Which two authentication methods does Integrated Windows Authentication use to validate Windows credentials? (Choose two.)
A. NTLM
B. Digest Authentication
C. SAML
D. Kerberos
E. Smart Card
Question # 30
An engineer deploys Centralized Deployment for Cisco IM and Presence, where central IM and Presence runs version 12.0, and remote Cisco UCM clusters run version 10.5. The engineer checks under System > Centralized Deployment and notes that Status remains UnSynchronized. What are two reasons for this status? (Choose two.)
A. The Cisco UCM and IM and Presence cluster must be running at least version 11.5 to allow for Centralized Deployment.
B. The remote Cisco UCM cluster does not support OAuth Refresh Token flow.
C. This connection must be synchronized from the remote Cisco UCM Administration menu.
D. The username ana/or password of the application user that was provided for adding remote dusters to the central IM and Presence is incorrect.
E. The application user that is configured on remote Cisco UCM clusters does not have 'Standard AXL API Access- added.
Question # 31
A collaboration engineer is configuring SIP interdomain federation for Cisco IM and Presence. The external domain cannot be discovered using DNS SRV. If the external enterprise domain is ciscocollab.com, what destination pattem should the engineer use for a static route?
A. com.ciscocollab.*
B. _sipfederationtls._tcp.ciscocollab.com
C. *.ciscocollab.com,*
D. .ciscocollab.com
Question # 32
Refer to the exhibit. Cisco UCM is integrated with Cisco Unity connection via a SIP truck and is configured using a globalized dial plan (directory number are configured with “*”). Using cisco best practices, which implementation allows call transfers to internal directory numbers but not to PSTN numbers?
A. remove PSTN-PT from voicemail_CSS
B. change the order of partitions to put GLOBAL-INERNAL-PT first in Voicemail_CSS
C. create a BLOCK-PSTN-PT partition and add it to Voicemail_CSS
D. block pattern +* in the Cisco Unity restriction table
Question # 33
An administrator is configuring Cisco Unity Connection call handlers The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator The administrator wants to restrict the callers from interrupting the welcome message with key presses Under which call handler menu is this task accomplished?
A. Greetings
B. Transfer Rules
C. Caller Input
D. Message Settings
Question # 34
An engineer must verify that the DNS SRV entries that are configured have the correct Information. How Is this configuration completed via a Windows machine?
A. Go to Windows Explorer and type nslookup. Set the type=internet, and then enter the SRV record.
B. Go to the command prompt and type dnslookup. Set the type=sip. and then enter the SRV record.
C. Go to Internet Explorer and type nslookup. Set the type=srv, and then enter the SRV record.
D. Go to the command prompt and type nslookup. Set the type=srv, and then enter the SRV record.
Question # 35
A collaboration engineer is installing Jabber for Windows via the CLI Which two authentication command line arguments ensure that the client authenticates to a Cisco UCM server? (Choose two.)
A. CCMCIP=10.10.10 99
B. CUP_ADDRESS=10.10.10.98
C. CTI=10.10.10.97
D. REGISTRATION_SERVER=CUCM
E. EXCLUDED_SERVICES=Webex
Question # 36
A collaboration engineer Is troubleshooting an Issue with Jabber client logins on the Internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)
A. Cisco UCM tomcat certificate
B. Cisco IM and Presence cup-xmpp certificate
C. Cisco UCM CallManager certificate
D. Cisco IM and Presence cup certificate
E. Cisco IM and Presence tomcat certificate
Question # 37
Users on Cisco.com experience issues while using Cisco Jabber, and the error 'Cannot communicate with the server" appears. An engineer checks the logs for the Jabber client and discovers the error "LERR_JABBER_AUTH <17>: Authentication error with server e.g. resource bind, TLS, create a session or SASL error. What should be checked to resolve this issue?
A. if the LDAP server Is reachable and if port 443 Is open
B. if cup-xmpp certificates are valid and if port 8443 is open
C. if the cup-xmpp certificates are valid and if port 5222 is open
D. if the LDAP server Is reachable and If port 5222 Is open
Question # 38
The external database used for the persistent chat feature has been running out of space, and users are having issues with persistent chat rooms and messages. which external database toll must be used in the cisco IM and presence server to fix this issue?
A. Cleanup Utility
B. High Availability Utility
C. Merge Utility
D. FreeSpace Utility
Question # 39
A collaboration engineer is configuring service discovery for Cisco Jabber clients with an on-premises Cisco IM and Presence deployment Clients on the corporate network are working Clients on the public internet cannot locate the corporate services What must the engineer configure to enable service discovery for these clients?
A. Option A
B. Option B
C. Option C
D. Option D
Question # 40
Refer to the exhibit. An administrator is configuring a Cisco Unity Express call handier. One of the options will transfer calls off-system to Cisco UCME. The administrator wants the transfer to finish while the transfer target Is ringing. Which transfer-mode command completes the configuration?
A. attended
B. blind refer
C. semi-attended
D. Wind bye-also
Question # 41
Refer to the exhibit. An administrator is configuring the auto-attendant script for a CiscoUnity Express Integration to Cisco UCME and wants to play the “busOpenprompt” wave filewhen il is not a holiday. How should the script be configured to accomplish this goal?
A. Check the Business Hours only if the "Is Holiday" prompt returns a "Yes".
B. Swap me Open and Closed branches in the script.
C. Check the Business Hours only if the "Is Holiday" prompt returns a "No".
D. Swap the “busOpenPrompt” with “busclosedPrompt”.
Question # 42
An engineer is configuring Cisco Unity Connection to provide messaging services and needs to designate a set of phone numbers to be used for transferring calls within the organization to prevent toll fraud. Which mechanism in Cisco Unity Connection should be modified to accomplish this goal?
A. restriction tables
B. calling search spaces
C. transfer rules
D. fraud tables
Question # 43
Which authentication method allows a user to log in to an SSO-enabled Cisco Unified Communications application by utilizing a Microsoft Windows login, thereby not requiring any credentials to be entered?
A. Smart Card
B. OAuth
C. form-based
D. Kerberos
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