• support@dumpspool.com

PDF Only

$35.00 Free Updates Upto 90 Days

  • CIS-ITSM Dumps PDF
  • 113 Questions
  • Updated On April 19, 2024

PDF + Test Engine

$60.00 Free Updates Upto 90 Days

  • CIS-ITSM Question Answers
  • 113 Questions
  • Updated On April 19, 2024

Test Engine

$50.00 Free Updates Upto 90 Days

  • CIS-ITSM Practice Questions
  • 113 Questions
  • Updated On April 19, 2024
Check Our Free ServiceNow CIS-ITSM Online Test Engine Demo.

How to pass ServiceNow CIS-ITSM exam with the help of dumps?

DumpsPool provides you the finest quality resources you’ve been looking for to no avail. So, it's due time you stop stressing and get ready for the exam. Our Online Test Engine provides you with the guidance you need to pass the certification exam. We guarantee top-grade results because we know we’ve covered each topic in a precise and understandable manner. Our expert team prepared the latest ServiceNow CIS-ITSM Dumps to satisfy your need for training. Plus, they are in two different formats: Dumps PDF and Online Test Engine.

How Do I Know ServiceNow CIS-ITSM Dumps are Worth it?

Did we mention our latest CIS-ITSM Dumps PDF is also available as Online Test Engine? And that’s just the point where things start to take root. Of all the amazing features you are offered here at DumpsPool, the money-back guarantee has to be the best one. Now that you know you don’t have to worry about the payments. Let us explore all other reasons you would want to buy from us. Other than affordable Real Exam Dumps, you are offered three-month free updates.

You can easily scroll through our large catalog of certification exams. And, pick any exam to start your training. That’s right, DumpsPool isn’t limited to just ServiceNow Exams. We trust our customers need the support of an authentic and reliable resource. So, we made sure there is never any outdated content in our study resources. Our expert team makes sure everything is up to the mark by keeping an eye on every single update. Our main concern and focus are that you understand the real exam format. So, you can pass the exam in an easier way!

IT Students Are Using our Certified Implementation Specialist - IT Service Management Dumps Worldwide!

It is a well-established fact that certification exams can’t be conquered without some help from experts. The point of using Certified Implementation Specialist - IT Service Management Practice Question Answers is exactly that. You are constantly surrounded by IT experts who’ve been through you are about to and know better. The 24/7 customer service of DumpsPool ensures you are in touch with these experts whenever needed. Our 100% success rate and validity around the world, make us the most trusted resource candidates use. The updated Dumps PDF helps you pass the exam on the first attempt. And, with the money-back guarantee, you feel safe buying from us. You can claim your return on not passing the exam.

How to Get CIS-ITSM Real Exam Dumps?

Getting access to the real exam dumps is as easy as pressing a button, literally! There are various resources available online, but the majority of them sell scams or copied content. So, if you are going to attempt the CIS-ITSM exam, you need to be sure you are buying the right kind of Dumps. All the Dumps PDF available on DumpsPool are as unique and the latest as they can be. Plus, our Practice Question Answers are tested and approved by professionals. Making it the top authentic resource available on the internet. Our expert has made sure the Online Test Engine is free from outdated & fake content, repeated questions, and false plus indefinite information, etc. We make every penny count, and you leave our platform fully satisfied!

ServiceNow CIS-ITSM Sample Question Answers

Question # 1

The Knowledge [kb_knowledge] table is extended from _________ . 

A. Knowledge Base [kb_knowledge_base] 
B. No table; It is a Base Table 
C. Configuration Item [cmdb_ci] 
D. Task [task] 

Question # 2

Which table is used to store Q&A data for knowledge articles? 

A. kb_qa
 B. kb_social 
C. kb_social_qa_question 
D. kb_social_qa 

Question # 3

When viewing a list of Tasks, which field identifies whether the Task is an Incident, Problem, Change, etc.? 

A. Correlation ID [correlation_id] 
B. Task Type [sys_class_name] 
C. Domain [sys_domain] 
D. Number [number] 

Question # 4

When implementing ServiceNow, deleting demo data and populating foundation data is often the first step. 

A. True 
B. False 

Question # 5

True or False: Users with the itil role can delete an Incident. 

A. True 
B. False 

Question # 6

What is the module that is used to navigate to CI Relationships? 

A. CMDB > CI Relationships
 B. Configuration > CI Relationships 
C. Configuration > Relationships 
D. None of the listed answers 

Question # 7

Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State. 

A. True 
B. False 

Question # 8

What knowledge management capability allows users to as and answer questions among peers within a knowledge base? 

A. Collaboration 
B. Feedback 
C. Social O&A 
D. Connect Chat 

Question # 9

ATF is NOT supported for order guides in service portal. 

A. True 
B. False 

Question # 10

What is the purpose of the Duration field in the incident form? 

A. Time elapsed before the incident was closed. 
B. Time elapsed since the last update on the incident. 
C. Time elapsed since the last update by agent on the incident. 
D. Time elapsed before the incident was resolved. 

Question # 11

Which of the following are valid channels to create incidents? (Choose three.) 

A. Service portal 
B. Inbound Email 
C. Social Media 
E. Support Chat 

Question # 12

Which type of records use the default Variables Editor (formatter) to display Catalog Item Variables on a form? 

A. Requested Item records, Catalog Task record, and all Tasks created by Record Producers 
B. Any type of record created from Record Producers 
C. Tasks created from Record Producers, Requests, Requested Items 
D. Requested Item records, Catalog Task records, and Request records 

Question # 13

Using User Criteria, access to catalog categories and catalog items can be applied based on _____________. (Choose three.)

 A. Cost center 
B. Country 
C. Location 
D. Department 
E. Group 

Question # 14

How do you make an article visible in the featured content section? 

A. Add the article to the featured content related list in a knowledge base. 
B. Select the Featured check box in the article. 
C. Add a new record to the "Featured Content" table. 
D. Add a new record to "Knowledge Base Featured" table. 

Question # 15

What is the purpose of the table "Knowledge Use"? (Choose two.) 

A. It tracks how many times a knowledge article was viewed. 
B. It tracks how many users marked a knowledge article as helpful. 
C. It tracks how many pages have links to a knowledge article. 
D. It tracks knowledge articles that have been attached to incidents. 
E. It tracks how many questions and answers were submitted to a knowledge article. 

Question # 16

Which table is used to store catalog items? 

A. sc_catalog_item 
B. sc_cat_item 
C. sc_category_item 
D. c_item 

Question # 17

Which of the following tables extend the task table? (Choose four.) 

A. Requested Item [sc_req_item] 
B. Incident Task [incident_task] 
C. Incident [incident] 
D. Change Request [change_request] 
E. Configuration Item [cmdb_ci] 

Question # 18

Which field on a Configuration Item record may be used to expedite Incident routing and resolution? 

A. Approval group [change_control] 
B. Support Group [support_group] 
C. Maintenance Schedule [maintenance_schedule] 
D. Due Date [due]

Question # 19

What will be the change request's state once a member of the CAB Approval group rejects the approval request? 

A. Assess 
B. New 
C. Rejected 
D. Canceled 

Question # 20

How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked. 

A. Modify the state mapping records in the Problem State Mapping table. 
B. Modify the logic in the UI Action "Accept Risk". 
C. Change the value of problem property "problem.acceptrisk.move_to_closed". 
D. Modify the logic in the script include "Accept Problem Risk". 

Question # 21

A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this? 

A. List the Categories in the Catalog Item's Description field
B. Copy the Catalog Item and associate a copy with each Category 
C. Build the item as an Order Guide D. Add additional Categories in the Catalog Item's Categories Related List 

Question # 22

When the Change Management - Risk Management plugin is enabled, which of

A. the following statements reflects how the Risk of a Change Request will be set?
 B. Risk will be set to the highest Risk value evaluated by the Risk Calculator and Risk Assessment 
C. Risk will be set to the lowest Risk value evaluated by the Risk Calculator and Risk Assessment 
D. Risk will be set to the average Risk value evaluated by the Risk Calculator and Risk Assessment

Question # 23

Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group? 

A. Key Performance Indicator (KPI) 
B. Metric 
C. Database view 
D. Audit