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Frequently Asked Questions

PRINCE2 PRINCE2-Practitioner Sample Question Answers

Question # 1

Which of the following statements is NOT correct?The Learn from Experience principle suggests that lessons should be actively sought...

A. When Starting a Project
B. When Initiating a Project
C. As the project progresses
D. As the project closes

Question # 2

It is now late October and the project is in stage 3. The label design competition has been held and the photosof the staff have been taken. The CEO and Marketing Director still need to choose the winning label designand the 12 photos for the calendar. However, the Executive has learned that two competitors are issuingcalendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of theoptions the Project Manager has presented to the Project Board is to close the project prematurely.There are a number of key facts relating to this project that would need to be recorded if the project Y-e to beclosed now.Which product should show that the project has been closed prematurely and has not achieved the objectivesdefined in the Project Initiation Documentation (PID)?

A. Benefits Review Plan
B. End Project Report
C. Exception Report
D. Project closure notification

Question # 3

It is now late October and the project is in stage 3. The label design competition has been held and the photosof the staff have been taken. The CEO and Marketing Director still need to choose the winning label designand the 12 photos for the calendar. However, the Executive has learned that two competitors are issuingcalendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of theoptions the Project Manager has presented to the Project Board is to close the project prematurely.There are a number of key facts relating to this project that would need to be recorded if the project Y-e to beclosed now.Which product should show that without the calendar the company is going to experience difficultiesrecovering its decline in orders, and alternative solutions are required if the company is going to recover itsposition?

A. Benefits Review Plan
B. Exception Report
C. End Project Report
D. Risk Register

Question # 4

It is now late October and the project is in stage 3. The label design competition has been held and the photosof the staff have been taken. The CEO and Marketing Director still need to choose the winning label designand the 12 photos for the calendar. However, the Executive has learned that two competitors are issuingcalendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of theoptions the Project Manager has presented to the Project Board is to close the project prematurely.There are a number of key facts relating to this project that would need to be recorded if the project Y-e to beclosed now.Which product should show that the staff photo sessions were disruptive to the Engineering Department asthey had been scheduled during peak work times without consultation with the Engineering Manager?

A. Follow-on action recommendations
B. Lessons Report
C. Project closure notification
D. Risk Register

Question # 5

It is now late October and the project is in stage 3. The label design competition has been held and the photosof the staff have been taken. The CEO and Marketing Director still need to choose the winning label designand the 12 photos for the calendar. However, the Executive has learned that two competitors are issuingcalendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of theoptions the Project Manager has presented to the Project Board is to close the project prematurely.There are a number of key facts relating to this project that would need to be recorded if the project Y-e to beclosed now.Which product should show that if anybody has any remaining resource costs to be charged to the project, theyshould ensure this is done by 10 November?

A. Benefits Review Plan
B. End Project Report
C. Follow-on action recommendations
D. Project closure notification

Question # 6

Which of the following principles describes this statement?"xxx defines tolerances for each project objective to establish limits of delegated authority"

A. Manage by stages
B. Focus on products
C. Manage by exception
D. Learn from experience

Question # 7

Which of the following statements is FALSE regarding the Continued Business Justification?

A. The justification for the project must remain the same throughout the project
B. The justification for the project should remain valid
C. The justification for the project may change
D. If the project is no longer justified it should be stopped

Question # 8

It is now late October and the project is in stage 3. The label design competition has been held and the photosof the staff have been taken. The CEO and Marketing Director still need to choose the winning label designand the 12 photos for the calendar. However, the Executive has learned that two competitors are issuingcalendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of theoptions the Project Manager has presented to the Project Board is to close the project prematurely.There are a number of key facts relating to this project that would need to be recorded if the project Y-e to beclosed now.Which product should register that the risk of a competitor producing a calendar at the same time was identified at the beginning of the project but the assessment of this risk appears to have been poor?

A. Issue Register
B. Follow-on action recommendations
C.Lessons Report
D. Risk Register

Question # 9

It is now late October and the project is in stage 3. The label design competition has been held and the photosof the staff have been taken. The CEO and Marketing Director still need to choose the winning label designand the 12 photos for the calendar. However, the Executive has learned that two competitors are issuingcalendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of theoptions the Project Manager has presented to the Project Board is to close the project prematurely.There are a number of key facts relating to this project that would need to be recorded if the project Y-e to beclosed now.Which product should show that the photos could be used for other promotional material for the company?

A. Benefits Review Plan
B. Lessons Log
C. Exception Report
D. End Project Report

Question # 10

Which of the following principles uses Product Descriptions to provide clarity by defining each product'spurpose, composition, derivation, format, quality criteria and quality method?

A. Tailor to suit the project environment
B. Focus on products
C. Manage by stages
D. Continued business justification

Question # 11

Which statement best explains the purpose of Tailor to suit the project environment?

A. Ensure project controls are based on project's scale, complexity, importance, capability and risk
B. To use a set of pre-defined templates for the size of project
C. To tailor the use of the principles to suit the project
D. To pick which PRINCE2 processes to apply and which to leave out

Question # 12

As a result of experiences on previous projects, a change authority has been established for the Health andSafety Training Project. A key client for the training materials has a representative on the project board.Should their interests be represented within the change authority for the project, and why?

A. Yes, because this will give them a better understanding of the training materials.
B. Yes, because a change authority should consider external stakeholder needs.
C. No, because the change authority should be internal to the ABC organization.
D. No, because their project board member will be able to agree any required changes.

Question # 13

As a result of experiences on previous projects, a change authority has been established for the Health andSafety Training Project. A key client for the training materials has a representative on the project board.Should their interests be represented within the change authority for the project, and why?

A. Yes, because this will give them a better understanding of the training materials.
B. Yes, because a change authority should consider external stakeholder needs.
C. No, because the change authority should be internal to the ABC organization.
D. No, because their project board member will be able to agree any required changes.

Question # 14

During previous projects, stakeholders became confused when using a number of separate project registers.Therefore, when preparing the risk management approach, the project manager created a risk register templateand added it to an integrated project register. This register is a spreadsheet that includes project assumptions,issues, dependencies, and now risks, on separate pages.Is this appropriate for a risk register, and why?

A. Yes, because the project registers should be tailored to meet the needs of the organization.
B. Yes, because risks are often identified as a result of issues being raised.
C. No, because an integrated project register should include the quality register as well.
D. No, because assumptions and dependencies are sources of risk.

Question # 15

The Sales Director would like to add a new company logo to the 'marketing material'. The change to theproject scope has been approved by the project board. It is expected to delay product and stage completiondate by 3 days and cost £900. The stage 2 cost tolerance of +£1,000 has not been used. The change budget of£500 has not been used.Which option describes how this change should be funded?

A. £400 of the stage 2 cost tolerance and the £500 change budget should be used.
B. £900 needed for the change should be taken from the stage 2 cost tolerance.
C. £900 of additional funding will need to be requested to pay for the change.
D. £400 will need to be requested in addition to the £500 change budget.

Question # 16

The project board has asked user and supplier assurance to review all product descriptions relating to the'updated corporate quality procedures', prior to authorizing the stage plan for stage 3.Is this appropriate as part of the 'directing a project' process, and why?

A. Yes, because project assurance should assess whether all stakeholders have been identified, if requested by the project board.
B. Yes, because project assurance should review the stage 3 plan for viability, if requested by the project board.
C. No, because the project manager is responsible for writing product descriptions when creating the stage 3 plan.
D. No, because the project board should review new product descriptions before they authorize the stage 3 plan.

Question # 17

The project is in stage 3. Zero time tolerance has been given for this stage. When checking progress, theproject manager noticed that the checkpoint report from the external supplier of the 'e-learning course' is late.As work package progress information is missing, the project manager has decided to raise an exceptionreport.Is this an appropriate action, and why?

A. Yes, because an exception report should be used to request guidance on how this situation should be handled
B. Yes, because there is zero time tolerance for this stage the checkpoint report must be delivered on time.
C. No, because the project manager should check the operations and maintenance interfaces in the work package first.
D. No, because the team plan should be discussed with the supplier to check whether work will be completed on time.

Question # 18

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.The Training Delivery Manager was identified as the senior user. However, before the project begins, thismanager goes on long-term sick leave. The executive says that they do not need to replace the role of senioruser on the project board.Is this an appropriate application of the 'defined roles and responsibilities' principle, and why?

A. Yes, because the executive can ensure that the investment provides value for money.
B. Yes, because having two out of three of the stakeholder interests represented on the project board is enough.
C. No, because trainers need to be represented on the project board to ensure the outcomes meet the trainers' needs.
D. No, because the resources and expertise required by the project may be internal or external.

Question # 19

The 'capability to provide health and safety training' has been delivered. During the 'closing a project' process,the marketing department sent an e-mail to all key customers reminding them of the deadline to comply withthe new government legislation, with an aim to build relationships with their customers.Which theme is being applied?

A. Risk.
B. Organization.
C. Plans.
D. Change.

Question # 20

The executive has asked the project manager to plan for the 'e-learning course' to be used as soon as it isaccredited. The aim is to start selling the 'e-learning course' while the remainder of the outputs relating toclassroom-based delivery are finished. The sales of the 'e-learning course' will be entered into the businesscase.Why is the executive's decision to deliver the benefits early appropriate for managing the business case?

A. Because organizations with mature project management often include the early justification for the project in the business case.
B. Because the outputs being delivered incrementally will be beneficial and will allow the business case to be justified.
C. Because one of the PRINCE2 principles is that a project should focus on products to deliver the outputs early.
D. Because the business case should be updated after every increment of the 'e-learning course'.

Question # 21

CLOSING A PROJECTThe Health and Safety Training Project is part of a strategic program for ABC. The updated benefitsmanagement approach needs to be checked when the products are being handed over. This check shouldensure that it includes appropriate activities to assess whether the actual course sales meet the agreed forecastin the business case.Which role should undertake this review as part of the 'closing a project' process?

A. Program management.
B. Project board.
C. Project manager.
D. Project assurance.

Question # 22

The project is using PRINCE2's recommended risk management procedure. In the 'identify' step, a risk wasrecorded in the risk register: ''If the 'accredited classroom-based course' is delayed, there is a threat that workon the 'e-learning course' will be delayed, resulting in the 'accredited e-learning course' not being ready for the'pilot courses'.''In the 'implement' step, a risk response was decided: ''Work will start incrementally on the 'e-learning course'whenever a part of the 'classroom-based training materials' gains accreditation''.Is this appropriate, and why?

A. Yes, because delivering incrementally will reduce the impact of the threat.
B. Yes, because a risk response needs to be implemented for this major threat.
C. No, because risks responses should be identified as part of the 'plan' step.
D. No, because a risk action should be allocated to implement a response.

Question # 23

During stage 3, the project scope was extended to include a practice test for learners to take during the trainingcourse. The cost of this test will be included in the cost of the course.The change to project scope was approved and the cost of £2,500 was paid for from the change budget. Theproject manager documented an increase of £2,500 in the project budget in the business case.Is this an appropriate action, and why?

A. Yes, because the justification for the project should be recalculated based on the revised project budget.
B. Yes, because the project manager determines which costs need to be updated at the end of each stage
C. No, because the use of the change budget means that the project budget does not need to be increased.
D. No, because changes to operational costs post-project should have been included in the business case.

Question # 24

The project is approaching the end of stage 4 and all work will be completed as planned. The project manageris now preparing a plan for acceptance and the handover of the 'capability to provide health and safetytraining'.Is this appropriate, and why?

A. Yes, because a plan should be created to measure the number of courses carried out after project closure.
B. Yes, because a separate closure stage plan should be created during stage 4.
C. No, because closure activities should have been planned at the end of stage 3.
D. No, because user acceptance of the project's products should have taken place throughout the project.

Question # 25

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: Additional Information:The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.During the initiation stage, the project manager aligns the project's risk management approach to ABCCompany's risk management policy. As a result, the project will use two risk registers, one for ABCCompany's risks and one for external supplier risks.Is this an appropriate application of the 'tailor to suit the project' principle, and why?

A. Yes, because the risk management approach should comply with the supplier's needs.
B. Yes, because project controls should take the project's environment into account.
C. No, because all three stakeholder interests need to be represented effectively on the project.
D. No, because a single risk register should be used to record risks to the project.

Question # 26

At the end of stage 2, an external consultant responsible for developing the 'e-learning course', was appointedto the project board as a senior supplier. The stage 3 plan identifies the consultant as a reviewer of the'e-learning course'. When preparing for a quality review of the 'e-learning course', the consultant found 15possible errors. The consultant then documented these possible errors in the quality register.Is this an appropriate activity when preparing for a quality review, and why?

A. Yes, because each team manager should update the quality register as quality review activities are completed.
B. Yes, because the quality reviewers should update the quality register as quality review activities are completed.
C. No, because possible errors that are found when preparing for a quality review should be documented on a question list.
D. No, because the senior supplier should not be identified as a reviewer as part of the quality review technique.

Question # 27

A change authority has been appointed for the project. During the development of the 'classroom-basedtraining material', a large number of changes were proposed to the design of the 'e-learning course'. Therefore,the change authority has decided to use the Moscow technique to prioritize changes based on the impact theywill have on completing each stage on time.Is this an appropriate application of the Moscow technique, and why?

A. Yes, because it should be used to prioritize change based on the estimated impact on time.
B. Yes, because it is a prioritization technique that should be used to prioritize a product's quality criteria.
C. No, because it should define scope tolerances, supporting the management by exception principle.
D. No, because it should be used to prioritize change based on the project's business justification.

Question # 28

MANAGING A STAGE BOUNDARYThe project is approaching the end of stage 3 and the pilot courses have been planned. The project manager isnow undertaking the 'managing a stage boundary' process.Which action should the project manager undertake as part of the 'update the business case' activity?

A. Identify the dependencies between the activities required to run the 'delivered pilot courses' during stage4.
B. Revise the overall plan and resources to complete the project, based on actuals from the stage 3 plan.
C. Review the performance of the external suppliers who worked on delivery of the 'e-learning course' during stage 3.
D. Re-plan when the number of learners using the pilot course, and their increased knowledge, will be measured during stage 4.

Question # 29

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.Checkpoint reports are being produced monthly. A week after the last checkpoint report was prepared, theteam responsible for developing the 'classroom-based training materials' have realized that they will not beable to deliver the materials to the accreditor by the work package completion deadline.Which action demonstrates application of the 'manage by exception' principle?

A. The team manager reports the issue in the next checkpoint report.
B. The team manager immediately produces an exception plan to replace the current plan.
C. The team manager immediately reports the issue to the project manager.
D. The team manager raises a risk that the deadline may be missed.

Question # 30

After preparing the stage 3 plan, the project manager left the company. The project board has decided that, asthe stage plan has been agreed, it will not appoint a project manager for stage 3. The team managers will reportdirectly to the project board and will prepare highlight reports instead of checkpoint reports.Is this an appropriate tailoring of the roles in the 'managing a stage boundary' process?

A. Yes, because work may be delegated to those with the necessary skills, such as a team manager.
B. Yes, because the team managers should have the information required to prepare highlight reports.
C. No, because the reporting in the 'controlling a stage' process should not be changed.
D. No, because the team managers should not share the responsibilities of the project manager.

Question # 31

During the 'create the project plan' activity as part of the initiation stage, the project manager identifies severalthreats to the project timescales. These threats relate to stage 3 products. Therefore, the project managerdecides to wait until the end of stage 2 to assess the risks to the project plan.Is this an appropriate application of the plans theme, and why?

A. Yes, because detailed planning of stage 3 should take place after completion of the stage 2 products.
B. Yes, because risk planning should take place in the stage plan before the risks occur, not in the project plan.
C. No, because the risks inherent in the project plan should be assessed, and the plan modified to manage them.
D. No, because the risk actions to manage project-level threats should be recorded in the risk register.

Question # 32

During the 'starting up a project' process, the project manager discusses the standard model for coursedevelopment with the executive. The project manager then assesses how the Health and Safety TrainingProject will be delivered, including what products should be delivered in each stage.Is this an appropriate way to carry out the ‘plan the initiation stage' activity, and why?

A. Yes, because the work of the initiation stage needs to be planned and approved, in the same way as other project work.
B. Yes, because the management controls for the initiation stage need to be defined and approved by the project board.
C. No, because subsequent stages are planned in the initiation stage as part of creating the project plan.
D. No, because the senior supplier is responsible for assessing the viability of the project approach.

Question # 33

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed. The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.The government agency held a seminar for training organizations to discuss the approach to accreditation fornew health and safety courses. The project manager attended on behalf of ABC Company. Other trainingorganizations described delays that had occurred when accrediting course material in the past. As a result, theproject manager has produced a report recommending ways to improve the 'classroom-based trainingmaterials' to avoid such delays.Is this an appropriate application of the principle 'learn from experience', and why?

A. Yes, because it ensures that risks to accreditation are recorded effectively.
B. Yes, because opportunities to improve should be recorded and acted upon.
C. No, because competitors' experiences are not relevant to ABC projects.
D. No, because this is an example of improved business justification.

Question # 34

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.ABC Company produces a corporate business plan which includes the targets for the next 12 months. For theHealth and Safety Training Project, a feasibility study was carried out and, as a result, the expected sales wereincluded in this plan. During the 'starting up a project' process, the executive advised the project manager thatthe corporate business plan provides sufficient justification to initiate the project.Is this a correct application of the 'continued business justification' principle, and why?

A. Yes, because the executive is responsible for the project's continued business justification.
B. Yes, because the business justification needs to be recorded and approved in some form.
C. No, because the feasibility study provides sufficient business justification for the project.
D. No, because business justification is not required until the 'initiating a project' process.

Question # 35

The change control approach defines how products should be controlled and protected during the project. Theaccreditation of the 'classroom-based training materials' was planned to take place during stage 2. At the end ofthe stage, the configuration item record shows that the 'classroom-based training materials' have beenaccredited. However, the project manager decides to request an audit of the product as well.Is this appropriate, and why?

A. Yes, because the project should verify that the recorded status reflects the actual status of the products.
B. Yes, because the change control approach should specify how the configuration item records are approved.
C. No, because the project manager should ensure that the change control approach is tailored to the project.
D. No, because the issue management and change control procedures can be treated as separate, but related, procedures.

Question # 36

During stage 3, the team manager reports that the work to update the 'corporate quality procedures' has beencompleted and the product is ready to be delivered.What should project assurance do next?

A. Update the team plan to show that the work package is complete.
B. Check the work package and follow the procedure to deliver completed products.
C. Verify that all the products to be delivered by the work package are approved.
D. Update the stage plan to show the work package as completed.

Question # 37

The senior user is concerned that the trainers' limited availability could delay their accreditation. This wasdiscussed during the 'starting up a project' process, but during the 'initiating a project' process the projectmanager notices that it has not been recorded.Which action should the project manager take FIRST?

A. Add appropriate activities to the project plan to manage the concern and avoid any adverse impact.
B. Raise an exception report to manage the impact that any such delay would have on the project plan.
C. Raise an issue report so that the trainers' time can be allocated to the accreditation activities.
D. Add the information to the risk register so that it can be evaluated and an action decided.

Question # 38

The work package to produce the 'updated corporate quality procedures' was created during stage 3. Beforeaccepting the work package, the team manager produces the team plan and finds that the expected deliverydate is unrealistic. As a result, the project manager agrees an extra two weeks to complete the work package,within the current stage tolerance. The work package is then accepted by the team manager.Is this an appropriate application of the 'manage product delivery' process, and why?

A. Yes, because the team manager should set the time required to complete a work package.
B. Yes, because the team manager should agree the limits within which the work is to be completed.
C. No, because the work package, defined by the project manager, should not be changed.
D. No, because the use of the stage time tolerance should be authorized by the project board.

Question # 39

The project is now in stage 2. The 'training venue specifications' will not be delivered to schedule and the stageis forecast to exceed its time tolerance. As a result, the project manager has agreed with the team manager thatthe 'training venue specifications' will be delivered in stage 3 instead of stage 2.Is this an appropriate action, and why?

A. Yes, because the project manager should recommend corrective actions required.
B. Yes, because moving the work enables stage 2 to be delivered within tolerance.
C. No, because the team manager should inform the project manager by raising an issue.
D. No, because the stage deviation should be referred to the project board for a decision.

Question # 40

The project is approaching the end of stage 3, and stage 4 is being planned as part of the 'managing a stageboundary' process.Which action should the project manager carry out as part of the 'update the project plan' activity?

A. Include the actual time and cost of the work to prepare the 'marketing materials' in the project plan.
B. Ensure that the team manager for the work package 'delivered pilot courses' is included as a resource.
C. Update the project's business case to show any new key risks that have been identified
D. Include the tolerances for the work package 'delivered pilot courses' in the project plan.

Question # 41

ABC has experience of delivering training projects that respond to new legislation. Previous projects have hadto change the acceptance criteria, due to further updates being made to legislation during the project.What action should be taken to address this, and why?

A. Agree and prioritize the acceptance criteria during the initiation stage, because these criteria will be used to determine if the project can be closed.
B. Agree and prioritize the acceptance criteria during the initiation stage, because they can be amended through change control, if needed.
C. Set the quality tolerances for the acceptance criteria in the product descriptions, because this would allow for additional changes in legislation.
D. Set the quality tolerances for the acceptance criteria in the product descriptions, because quality tolerances define the acceptable range.

Question # 42

ABC has experience of delivering training projects that respond to new legislation. Previous projects have hadto change the acceptance criteria, due to further updates being made to legislation during the project.What action should be taken to address this, and why?

A. Agree and prioritize the acceptance criteria during the initiation stage, because these criteria will be used to determine if the project can be closed.
B. Agree and prioritize the acceptance criteria during the initiation stage, because they can be amended through change control, if needed.
C. Set the quality tolerances for the acceptance criteria in the product descriptions, because this would allow for additional changes in legislation.
D. Set the quality tolerances for the acceptance criteria in the product descriptions, because quality tolerances define the acceptable range.

Question # 43

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management anconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.A new Training Delivery Manager is being recruited to replace the current manager in six month's time. Thenew Training Delivery Manager will need to review the 'classroom-based training materials' before they arefinalized. As a result, the Chief Executive Officer (CEO), who is not part of the project management team, hasstated that the project's duration should be at least seven months. Any deviations from this timescale must beescalated to the CEO.Is this an appropriate application of the 'manage by exception' principle, and why?

A. Yes, because a project time constraint should be set to meet ABC Company's business objectives.
B. Yes, because the CEO should be responsible for resolving exceptions throughout the project.
C. No, because the executive should set time tolerances for the Health and Safety Training Project.
D. No, because completing the project earlier than expected should not be reported as an exception.

Question # 44

MANAGING PRODUCT DELIVERYStage 2 is in progress. While producing the team plan, the team manager responsible for the work package todevelop the 'classroom-based training material' discovered that the representatives assigned to check theproducts were unsuitable.Which action should the team manager take in response?

A. Discuss the situation with project assurance.
B. Advise the project manager of this risk.
C. Update the quality register with these concerns.
D. Raise an exception report to the project manager.

Question # 45

The project is part of a program to increase the number of ABC courses that respond to legislation. Theprogram manager has instructed the project manager to deliver the 'e-learning course' incrementally. Theproject manager has asked the program manager how often the highlight reports are required, and what formatthe reports should be presented in.Is this an appropriate approach to controlling progress, and why?

A. Yes, because the approach should support the delivery approach selected by the program.
B. Yes, because the project event-driven controls need to align to program controls.
C. No, because the program team should review project progress using peer reviews.
D. No, because the progress controls should be documented in the project initiation documentation.

Question # 46

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project. The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.During stage 3, a work package was assigned to produce the 'planned pilot courses'. The product's qualitycriteria were defined and baselined before the work package was agreed.Which principle is being applied, and why?

A. 'Focus on products', because delivering a product's complete set of features is more important than delivering it on time or to cost.
B. 'Focus on products', because a product should be agreed and defined to a reasonable extent before production begins.
C. 'Continued business justification', because the business justification is partly defined in the product description of a specialist product.
D. 'Continued business justification', because both work activities and products contribute to the success of the project.

Question # 47

The project is part of a program to develop more training courses that respond to new legislation. The projectmanager has requested that project support be made available from the program. As a result, the executive hasconfirmed that this will be carried out by the program office.Is this appropriate, and why?

A. Yes, because the program office should provide support to projects, if requested.
B. Yes, because the project support role is not optional and must be provided.
C. No, because the project manager should take on project support responsibilities.
D. No, because program and project team structures need to be separate.

Question # 48

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.The Health and Safety Training Project has been divided into four stages. The executive considers this projectto be a compulsory project and has advised the project manager that it is not necessary to produce the projectinitiation documentation. This would mean that the project would consist of three delivery stages.How well does this apply the 'manage by stages' principle?

A. It applies it well, because the project management method should be tailored to the project.
B. It applies it well, because the justification for delivering the project is already understood.
C. It applies it poorly, because the stages should be shorter to provide more control to the project board.
D. It applies it poorly, because solid foundations should be established for every project.

Question # 49

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.At the end of stage 2, the specialist ‘e-learning course’ supplier will be selected. As a result, it is decided thatthe quality management approach will not be created until the end of stage 2, to take into account thissupplier’s standards and techniques.Is this appropriate, and why?

A. Yes, because the quality management approach should take into account the supplier’s standards, tools and techniques.
B. Yes, because the product description for each product will define the required quality approach within each stage.
C. No, because the quality management approach should be created during the initiation stage and updated later.
D. No, because the quality management approach should be limited to ABC Company’s quality standards.

Question # 50

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.MANAGING A STAGE BOUNDARYThe ABC Company trainers have been accredited and the course booking procedures have been amended. The‘managing a stage boundary’ process is taking place at the end of stage 3.Which activity should occur during the ‘update the business case’ activity?

A. Update the overall plan with the time and cost taken to develop the ‘e-learning course’ and ‘amended course booking procedures’
B. Break the ‘planned pilot courses’ down into component products in order to identify the work required to deliver them.
C. Review whether the possible sales of the training course to external companies are likely to cover the project costs.
D. Review whether a new team manager should be appointed to lead the delivery of the pilot courses during stage 4.

Question # 51

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials wilbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.The project board has asked for highlight reports every six weeks during stage 3. As a result, the projectmanager has asked each team manager for checkpoint reports every six weeks, in order to collate these into thehighlight report. The team manager for the ‘marketed courses’ is new to team management.Is this an appropriate action as part of the ‘controlling a stage’ process, and why?

A. Yes, because the project board will need to be updated with the progress of every team.
B. Yes, because checkpoint reports are a time-driven control providing progress information.
C. No, because the frequency of reporting should reflect the level of control required for the work package.
D. No, because the project board should decide on the frequency and content of progress reporting.

Question # 52

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector. The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.Towards the end of stage 2, the stage 3 plan is being prepared. This includes the work required to promote thenew courses to other training companies. In addition to the current ways of marketing the courses, the SalesDirector wants to advertise in trade magazines. The likely costs involved and the opportunities it may bringhave been identified.As part of the ‘update the project plan’ activity, what should the project manager be responsible for?

A. Creating time and cost tolerances for the delivery of the magazine advertisements.
B. Creating the product description, with detailed quality criteria, for the magazine advertisements.
C. Recording the effect of implementing the magazine advertisements on the overall time and cost of the project.
D. Recording changes to ABC Company risk appetite as a result of using the magazine advertisements.

Question # 53

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed. The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.ABC Company uses a standard development model to develop courses and uses PRINCE2 to manage theseprojects. The objectives from the Health and Safety Training Project have been documented in the businessplan of ABC Company. This business plan has triggered this project. As a result, to save time, the executivehas decided to simplify the ‘starting up a project’ process. The project mandate will be adapted and becomesthe project brief.Is this appropriate, and why?

A. Yes, because the business outcomes are clear, the project brief can be a sample statement elaborating the mandate.
B. Yes, because the executive can initiate the project based on the project mandate by passing the ‘starting up a project’ process.
C. No, because the project brief should be a statement which includes a fuller description of the project.
D. No, because capturing lessons from previous projects identify lessons to be applied to this project.

Question # 54

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management anconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.One of the senior managers of the company that is developing the ‘e-learning course’ has worked with ABCCompany before. The team manager for the delivery of the ‘e-learning course’ has looked on ABC Company’sintranet, but cannot find any reference to this work. The team manager has contacted the senior manager todiscuss this project.Is this an appropriate application of the ‘learn from experience’ principle, and why?

A. Yes, because the project involves more than one organization.
B. Yes, because the team manager should actively look for useful information.
C. No, because the senior manager should advise the team manager of any lessons.
D. No, because every project is unique and should deliver specific business objectives

Question # 55

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages:End of the Project scenario.Additional Information:The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed.The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high. The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.The project is at the end of stage 4. The project manager has changed the benefits management approach. Itnow includes all the activities necessary to measure the increased revenue.Who should approve this update?

A. Corporate management
B. Project board
C. Project assurance
D. Project manager

Question # 56

Project Scenario – Health and Safety Training Project:ABC Company is a well-established training company that uses a standard model to develop training materialsand deliver courses to customers.ABC Company has commissioned a project in response to recent changes in government legislation relating tohealth and safety on construction sites. The project will deliver “capability to provide health and safetytraining”, including the materials needed for classroom-based training and e-learning. The expected benefitsfor construction companies include a reduction in lost days and legal costs due to accidents.The e-learning course will be developed by a specialist external consultancy. The materials forclassroom-based training will be delivered by ABC Company’s development team. All course materials willbe piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell thecourse materials to other training companies as part of their operational business. ABC Company will use theirown sales and marketing departments to promote the courses.The legislation requires construction companies to comply with the new legislation within two years. Thecourse materials and trainers have to be accredited by a government agency before courses can be delivered.ABC Company is planning to deliver pilot courses within five months of starting the project.The ABC Company standard development model for new courses recommends the following stages: The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABCCompany has grown quickly into a successful training company. It delivers a range of accredited professionaltraining.The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgetsfor the Operations and Development Teams. She authorizes all large contracts personally.The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoringsupplier contracts.The Operations Director is responsible for the delivery off all training and for the training developmentbudget. His department organizes courses, venues and trainers. They work with the Product and the Salesteams to provide a comprehensive training schedule. ABC Company’s IT manager reports to the OperationsDirector.The Business Development Director has recently been appointed to identify new training needs and proposenew products. She will work with the Operations. Director to ensure a cost-conscious approach and thatappropriate development technologies are used for the health and safety course.The Training Development Manager reports to the Business Development Director and is responsible fordeveloping training materials and gaining accreditation, in accordance with the standard course developmentmodel. Course developers in his team have skills in a range of development technologies and are allocated toprojects as needed. The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring thatinternal and external trainers deliver ABC Company training courses to the required standard. He also checkscourse materials to ensure they are fit for purpose and of the required quality.The Central Services Director has responsibility for corporate communications, facilities management andconfiguration management. He recently led a project to consolidate all company quality systems into onequality management system and set up a corporate quality department, now managed by the Corporate QualityManager.The Corporate Document Manager reports to the Central Services Director. She helped establish thecompany’s document management system and now operates it across the business. She manages a team ofadministrators and contracts staff when workload is high.The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting newmarkets for the courses and material. All account managers and the marketing team report to him. Theypromote existing training courses to other training companies and existing customers.End of the additional information.The delivery of the pilot courses has been split into two separate products: ‘planned pilot courses’ and‘delivered pilot courses’. ‘Planned pilot courses’ will be produced during stage 3, and the ‘delivered pilotcourses’ will take place during stage 4. This will allow the project board to approve the plan for the pilotcourses before the resources are committed to delivering the pilot courses.Why is this an appropriate application of the plans theme to control the project?

A. Because a PRINCE2 project should focus on the quality of the products being delivered.
B. Because the pilot courses have been broken down into two separate products.
C. Because the project board should ensure that lessons from one stage are applied to the next stage.
D. Because the delivery steps to create the pilot courses have been aligned to the management stages.

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