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Frequently Asked Questions

Microsoft PL-900 Sample Question Answers

Question # 1

You are using Power Virtual Agents to create a chatbot for your Power Apps portal. You need the chatbot to start from the beginning of the conversation if user input is unrecognized. What should you configure?

A. Trigger 
B. Error message
 C. Fallback topic 
D. At features

Question # 2

A company uses a model-driven app. You add several columns to a form. Users state the new columns do not appear on the form. You need to fix the issue. What should you do? 

A. Ensure columns are in one section of the form only. 
B. Copy the form and rename it. 
C. Publish the form.
 D. Create a Power Automate flow. 
E. Create a business rule.

Question # 3

You are using the Power B1 service to view a visual on a report that has been shared with you. You need to add the visual to a dashboard as a tile. Which action should you perform? 

A. Copy 
B. Spotlight 
C. Export data 
D. Pin 

Question # 4

You create a multi-page Power BI report for an organization. You must enable salespeople in the organization to use the report to view data relevant to their sales region only. You need to enable security for the report. What should you use?

 A. Microsoft Trust Center 
B. row-level security 
C. data loss prevention policies 
D. sensitivity labels
 E. Microsoft Azure Active Directory 

Question # 5

A business uses a form to collect information. You create a business process flow for the form. The top of the form must display where the user is in the process. You need to identify what to configure at the top of the form. What should you identify?

 A. Step
 B. Stage 
C. Branch 
D. Workflow 

Question # 6

You are developing reports for a company. You must create visualizations that include the following data: Invoices due from a third-party enterprise resource planning (ERP) system Number of calls made to the client from Microsoft Dataverse Microsoft Excel file data The reports must be displayed in a single page. You need to create the visualizations. What should you use? 

A. deployment pipelines 
B. tables 
C. columns 
D. dashboards

Question # 7

You are creating a canvas app to enable users to order tickets. You create an input field for users to input the number of tickets to order. Users must order a maximum of four tickets and a minimum of two tickets. If a user enters a number except 2, 3, or 4, the input field must display in red. If a user enters the numbers 2, 3, or 4, the input field must display in green. You need to color the input field based on the user input. What should you use? 

A. formula
 B. calculated column 
C. gallery 
D. connector 

Question # 8

A company uses a manual process to manage escalations for customer support calls. You must use Power Automate to automate the process for routing escalated calls. You need to create the flow. Which type of connector should you use?

 A. Office 365 Users 
B. Microsoft Excel 
C. Microsoft Dataverse 

Question # 9

You create a model-driven app for a department. You need to make the model-driven app available to other department members. Which two methods should you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. 

A. Publish the app to AppSource. 
B. Send the application's Web URL to other team members by email. 
C. Deploy the application to other user's instances through PowerShell. 
D. Use the Share feature in the Power Apps designer. 

Question # 10

A company has an online store to sell toys. The volume of order tracking requests has increased. You need to allow customers to use an interactive interface on the website to request order tracking Information. Which technology should you use? 

A. Customer Service Insights 
B. Power BI 
C. Power Virtual Agents chatbots 
D. Power Automate flows 

Question # 11

A Power Apps developer has sufficient permissions to create apps, connections, and flows. The developer does not have permissions needed to access company data. You need to grant the developer access to company data for an app. Which predefined security role should you assign to the developer? 

A. Basic User
 B. System Customizer 
C. Environment Maker 
D. Delegate 

Question # 12

You overwrite a Power Automate flow by editing the definition and saving the changes. You need to be able to revert a flow to the current state. Which two options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. 

A. Save As 
B. Rename 
C. Export 
D. Share 

Question # 13

A company is building an interactive chatbot to answer questions about products andproduct warranties You need to create conversation paths re questions about productwarranties. Which tool should you use?

A. Azure Bot Framework 
B. Power Platform admin center 
C. Conversation node 
D. Authoring canvas 
E. Power Virtual Agents portal 

Question # 14

A company is creating a canvas app to track and analyze customer visits to their retailstores. Data about customer visits is stored on-premises at each retail store location. Theapp must display data about customer visits when users launch the app. You need toensure that the data is available for consumption by the app. Which tool should you use?

A. Data gateway 
B. Data source 
C. Connector 
D. Microsoft Dataverse 
E. Power Automate 

Question # 15

A company is evaluating ways that they can implement AI Builder.For which two scenarios can you use AI Builder? Each correct selection presents acomplete solution.NOTE: Each correct selection is worth one point.

A. Send emails to all al users who subscribe to a service. 
B. Synchronize data from an external database. 
C. Collect data from several data sources and display a dashboard that shows trending data.  
D. Interpret images and perform an action on the image. 
E. Detect patterns in data and predict outcomes 

Question # 16

You are a sales manager for a large retail organization.You are creating a Power Apps app that will display customer product purchase informationfrom your old point-of-sale (POS) system and need to link those sales to the customeraccounts and product sales in Dynamics 365 Commerce.You need to use the appropriate component.What should you use?

A. business process flow 
B. business rule 
C. Common Data Service 
D. entity metadata 

Question # 17

A company is using Power Automate to automate business processes.You need to run a flow when a user presses a button in an app.Which trigger type should you recommend?

A. Power Apps 
B. for a selected row 
C. manually trigger a flow 

Question # 18

A company is considering implementing Power Platform. The company must minimizedevelopment costs.For which three scenarios should you consider implementing Power Apps Portals? Eachcorrect answer presents a complete solution.NOTE: Each correct selection is worth one point.

A. a customer support website that includes knowledgebase search and support fordocument uploads 
B. a public website that supports multilingual communities with forums and blogs support 
C. a secure website for mobile users that is available only by using a VPN into thecorporate network 
D. a secure website for vendors accessing data stored in Common Data Service 
E. an internal website for employees with limited access to Dynamics 365 Finance data 

Question # 19

A company is building apps to support their business operations. The apps will useconnectors to access data from several data sources and respond to a number of eventsgenerated by components.Which two operations can you use for connectors? Each correct answer presents part ofthe solution.NOTE: Each correct selection is worth one point.

A. Triggers 
B. Plug-ins 
C. Actions 
D. Gateways 

Question # 20

A company uses Dynamics 365 Supply Chain Management.When a sales order is created for one of the customers that a specific user manages, aMicrosoft Outlook task must be created to remind the user to perform any follow upactivities that are required.You need to implement the functionality to create Outlook tasks.Which feature should you use?

A. Power Automate 
B. Al Builder 
C. Power BI 
D. Business Events 
E. Common Data Service 

Question # 21

A company uses Microsoft 365. SharePoint Online, and Dynamics 365 Sales.You need to recommend tools to build a solution that meets the following requirements:• Synchronize data daily (rom an external Microsoft SQL Server instance.• Send a report automatically to specific company executives.• Ensure that opportunities over a specified amount are approved by a sales manager.Which two tools of components should you recommend? Each correct answer presentspan of the solution NOTE: Each correct selection is worth one point.

A. Microsoft Word 
B. Common Data Service 
C. Power Automate 
D. Microsoft Excel 
E. Power BI 

Question # 22

You need to implement Microsoft Business Applications along with the Microsoft PowerPlatform.Which three Microsoft products are pan of the Power Platform? Each correct answerpresents a complete solution.NOTE: Each correct selection is worth one point.

A. Power Apps 
B. Azure Active Directory 
C. Power Automate 
D. D. Azure Machine learning 
E. Power BI 

Question # 23

A company uses a model-driven app for their mobile sales activities.The company wants to modify the view that is used for sales orders. You must apply a newdefault filter to the view. You must also modify the default sorting for sales orders.You need to make the changes to the view.In which three locations can you make the changes? Each correct answer presents acomplete solution.NOTE: Each correct selection is worth one point.

A. Power Apps site 
B. Solution Explorer 
C. Microsoft Azure DevOps 
D. App Designer 

Question # 24

A company uses Microsoft 365, Power Platform, and Dynamics 365. You do not assignpermissions to any licensed users.Users are able to create and edit Power Apps canvas apps.In which environment are users creating and editing the apps?

A. Production 
B. Test 
C. Sandbox 

Question # 25

A company wants users to start using Power Automate to improve personal productivity.You need to create a flow.Which two elements must you include? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

A. condition 
B. expression 
C. trigger 
D. action 

Question # 26

User1 creates several Power Bl dashboards tor a company. User1 shares a dashboardwith User2 who works for another company. User2 reports that she is able to view thedashboard User2 forwards the email containing the dashboard sharing link that shereceived to User3.User3 reports that he receives an error message when he selects the link to view thedashboard. User3 can view a dashboard that he has created.You need to determine why User 3 receives an error.What is the issue?

A. Forwarding the email does not share the dashboard with User3. 
B. User3 is running an out-of-date version of Power Bl and must upgrade to a newerversion. 
C. User1 is signed in using the wrong organizational account for Power Bl 
D- User2 is signed in to the dashboard and must sign out before User3 can sign in 

Question # 27

A company is creating a chatbot to replace a frequently asked questions (FAQ) siteYou must perform step-by-step testing for al scenarios that are part of a complex userinteraction that includes multiple topics. Testers must be able to see the workflow whileinteracting with the chatbot.You need to test the chatbot.What should you do?

A. Publish the chatbot and test it in the demo website. 
B. Use the chatbot designer to test the chatbot 
C. View analytics for a chatbot conversation. 
D. Publish the chatbot and test it in any channel 

Question # 28

A company uses Power Apps canvas apps.When a user opens Power Apps Studio in a browser and selects Apps I can edit, they donot see an app that they need to modify.You need to determine why the user cannot see the app.What are three possible reasons? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

A. The user selected an incorrect Power Apps environment. 
B. The user has not been granted the System Customizer role. 
C. The user has not been set as the app co-owner. 
D. The app has not been shared with the user. 
E. The environment does not have a Common Data Service database. 

Question # 29

A medical office has a model -driven app that uses Common Data Service.You plan to create a screen that allows users to capture information about doctors. Thescreen must provide users the ability to enter or select the following information;a place to enter doctor- profile data that is not pan of the account table or the contact table.a place to enter the doctor's specialty in the profile form.a column for insurance with the ability to pick one of 10 different insurance companies.You need to store the captured data in Common Data Service.What should you use to store the data? To answer, drag the appropriate components to thecorrect requirements. Each component may be used once, more than once, or not at allYou may need to drag the split bar between panes or scroll to view content.NOTE: Each correct selection is worth one point.

Question # 30

You are creating a Power Automate flow.The flow must read each item in a Microsoft SharePoint list that details sales opportunitiesand set the value for a field named Status to Overdue if the value of a field named Followup is less than or equal to the current date.You need to select the appropriate component to cycle through the entire list.Which component should you use?

A. Connector 
B. Action 
C. Trigger 
D. Condition 

Question # 31

You create a Power Virtual Agents chatbot for a company. The chatbot will use commonchannels and services by which the company communicates with customers.You need to determine which services the chatbot can be used with or added to.Which two services can the chatbot be used with? Each correct answer presents acomplete solution.NOTE: Each correct selection is worth one point.

A. Facebook 
B. Power Bl 
C. Microsoft Azure Event Grid 
D. Microsoft Azure Service Bus 
E. Microsoft Azure Bot Framework 

Question # 32

A company is building an interactive chatbot to answer questions about product andproduct warranties.You need to create conversation paths for questions about product warranties.Which tool should you use?

A. Authoring canvas 
B. Azure Bot Framework 
C. Power Platform admin center 
D. Power Virtual Agents portal 
E. Conversation node 

Question # 33

You are building a Power Virtual Agents chatbot for a company.You are working with an existing topic and would like to call an action.Which technology is available to perform the action?

A. Power Virtual Agent Entity 
B. Power Apps 
C. Power Automate 
D. Power Bl 

Question # 34

You are planning to allow members of your team to test your chatbot. You must ensure thisis done in a secure way.A team member named User1 must test the chatbot.You need to ensure that User1 can complete testing.What should you do?

A. Sign in to the authoring environment as the chatbot author. 
B. Sign in to Microsoft Azure DevOps as the chatbot author. 
C. Sign in to Microsoft Azure DevOps as User1. 
D. Sign in to the authoring environment as User1. 

Question # 35

You create a Power Virtual Agents chatbot for a company.The management wants to learn about the effectiveness of the chatbot.You need to identity the percentage of customers who stop responding to prompts from thechatbot.Which report should you view?

A. Customer satisfaction 
B. Engagement over time 
C. Escalation rate drivers 
D. Session outcomes overtime 

Question # 36

A company uses Dynamics 365 Customer Service. The company uses a manual processto manage callescalations.You must use Power Automate to automate the process for routing escalated calls.You need to create the flow.Which type of connector should you use?

A. Microsoft Excel 
B. Common Data Service 
C. Office 365 Users 

Question # 37

A company uses Dynamics 365 Sales. Every time an opportunity is created, a PowerAutomate flow runs to email the opportunity to the sales manager.The sales manager leaves the company. You disable all accounts for the sales manager.You need to ensure that the new sales manager automatically receives email aboutopportunities when they are created.What should you do?

A. Modify the flow and ensure that the correct manager's email is listed in the From field. 
B. Modify the flow and ensure that the correct manager's email is listed in the To field. 
C. Grant the new sales manager access to the departed sales manager's inbox. 
D. Modify the flow and ensure that the flow prompts the user to type the correct email forthe To field. 
E. Create a flow that automatically forwards opportunity emails to the new sales manager. 

Question # 38

Users within a company use Flow for personal productivity.Users often overwrite their working flows by editing the definitions and are unable to undochanges after saving a flow.You need to ensure that users can revert a flow to the current state.Which two options can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Export 
B. Rename 
C. Save As 
D. Share 

Question # 39

You are building a Power Automate flow to manage sales.The sales team saves quotes as PDF files to a Microsoft OneDrive folder. You create aMicrosoft SharePoint list to help the sales team manage follow ups to quotes. You need tocopy the customer name, phone number, and the amount of the potential sale from thesales quote and insert the data into the SharePoint list. Which Al Builder model should youuse?

A. key phrase extraction 
B. sentiment analysis OC. 
C. text recognition 
D. language detection 

Question # 40

A company has a website. The website includes a form that allows the company to collectinformation about leads.You need to set up an automated workflow to create leads in Dynamics 365 Sales whenleads are created on the company’s custom website.What should you create?

A. Task Flow 
B. Power Automate flow 
C. Dynamics 365 workflow 
D. Business Process Flow 

Question # 41

A company uses Dynamics 365 Supply Chain Management.You need to use Microsoft Flow to automate the process of receiving and tracking rawmaterials.Which type of connector should you use?

A. Common Data Service 
B. Dynamics 365 
C. Dynamics 365 for Fin & Ops 
D. Dynamic Signal 

Question # 42

A company uses Microsoft 365, SharePoint Online, and Dynamics 365 Sales.You need to recommend tools to build a solution that meets the following requirements:Synchronize data from an external Microsoft SQL Server instance.Send out of the box report automatically to specific company executives.Ensure that opportunities over a specified amount are approved by a sales manager.Which two tools or components should you recommend? Each correct answer presentspart of the solution.NOTE: Each correct selection is worth one point.

A. Microsoft Excel 
B. Microsoft Word 
C. Power Automate 
D. Common Data Service 
E. Microsoft Flow 

Question # 43

A company performs on-site inspections and services for air industrial equipment.Field technicians must perform a series of maintenance checks every time they visit acustomer site. Everytechnician performs maintenance tasks in a different order. Some technicians miss steps.You need to ensure that all technicians perform the same steps in the same order.What should you use?

A. Business process flow 
B. AI Builder 
C. Business rule 
D. Virtual Agent 

Question # 44

You are new to working with Microsoft Flow. You create a flow that extracts birth dates forusers and thensends a birthday greeting email to users on their birthday.The flow does not properly extract birth dates.Where should you make changes?

A. Connectors 
B. Expression 
C. Templates 

Question # 45

A company uses Microsoft Flow.Each time a work order is created, a service manager must review and approve the workorder before aworker is dispatched.You need to create a flow to enforce the process.What should you create?

A. plug-in 
B. approval flow 
C. business rule 
D. team flow 
E. instant flow 

Question # 46

This question requires that you evaluate the BOLD text to determine if it is correct.A company requires that service representatives schedule customer visits every sixmonths. Each service representative is required to enter a scheduled task for the nextcheckup as they are leaving a client site. A service representative wants to automate taskentry by creating a business process flow that can be initiated from the service call screenon a phone.Review the underlined text. If it makes the statement correct, select “No change is needed.”If the statement is incorrect, select the answer choice that makes the statement correct.

A. No change is needed. 
B. a scheduled 
C. an instant 
D. an action 

Question # 47

A company uses Power Automate.Which three items can trigger flows? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

A. Lifecycle Services 
B. Microsoft 365 Admin center 
C. Common Data Service 
D. Microsoft Outlook 365 
E. Microsoft Windows Desktop 

Question # 48

You use Microsoft Flow to create a flow that automatically sends email to a projectmanager when project team members mark a task as complete.Project team members are prematurely marking tasks as complete. You must add qualitycontrol into the process by sending an email to a project lead for confirmation that the taskis in fact complete before sending the email to the project manager.You need to modify the flow.Which component should you use?

A. a process argument 
B. a condition 
C. an expression 
D. a trigger 
E. an action 

Question # 49

You plan to use Power Automate to perform data-management tasks when users interactwith salesopportunities in Dynamics 365.You need to identify the three types of events that can generate a trigger for the tasks.Which three types of events should you identify? Each correct answer presents a completesolution.NOTE: Each correct selection is worth one point.

A. when a record is displayed in a view 
B. when a record is deleted 
C. when a record is created 
D. when a record is updated 
E. when a record is read 

Question # 50

A company builds and sells residential apartments. The company uses Dynamics 365Sales to manage sales opportunities.Management must receive notifications on their mobile devices when sales opportunitiesare created.You need to select recommend Power Platform components to address the requirements.Which two components should you recommend? Each correct answer presents part of thesolution.NOTE: Each selection is worth one point.

A. Common Data Service connector 
B. Power BI 
C. Power Automate 
D. AI Builder 

Question # 51

You are creating a canvas app that uses one connector.Which two objects are provided to Power Apps by the connector? Each correct answerpresents a complete solution.NOTE: Each correct selection is worth one point.

A. tables 
B. customizations 
C. triggers 
D. actions 

Question # 52

You have a Power Automate flow that saves attachments from emails into OneDrive forBusiness. You need to determine why the flow is not working.What are three possible ways to achieve the goal? Each correct answer presents acomplete solution. NOTE: Each correct selection is worth one point.

A. Navigate to the Power Automate web portal and click view notifications. 
B. Enable Repair Tips for the flow. 
C. Navigate to the Action Items section of the Power Automate portal. 
D. Navigate to the Power Automate admin center and view the projects. 
E. Navigate to the flow and view the run history. 

Question # 53

You need to use Microsoft Flow to perform data-management tasks when users interactwith the salesopportunities in Dynamics 365.Which three types of triggers can you use? Each correct answer presents a completesolution.NOTE: Each correct selection is worth one point.

A. record requested 
B. record deletion 
C. record creation 
D. record updated 
E. record selected 

Question # 54

A company uses Dynamics 365 Supply Chain Management.When a sales order is created for one of the customers that a specific user manages, aMicrosoft Outlook task must be created to remind the user to perform any follow upactivities that are required.You need to implement the functionality to create Outlook tasks.Which two features should you use? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

A. AI Builder 
B. Power Apps 
C. Business Events 
D. Microsoft Flow 
E. Common Data Service 

Question # 55

A company uses Dynamics 365 Supply Chain Management and Dynamics 365 Finance.User account data must be synchronized between the two system.You need to ensure that the synchronized data is stored in one place.What should you use?

A. SQLServer 
B. Common Data Service 
C. Azure Active Directory 
D. Azure loT Central 

Question # 56

A company's customer-facing applications must comply with Global Data ProtectionRegulations (GDPR) regulations.You need to recommend actions to help ensure GDPR compliance.Which two features should the company use? Each correct answer presents part of thesolution.NOTE: Each correct selection is worth one point.

A. Prompt a user for consent to use their personal data and record the date consented. 
B. Automatically deactivate a user who has not used the portal in six months. 
C. Force a user to update security questions after a specific amount of time. 
D. Block users who are identified as minors. 

Question # 57

A company uses Dynamics 365 Supply Chain Management.The company wants to build customer user interfaces that add additional functionality.You need to recommend a solution for the company.What should you recommend?

A. Power BI 
B. Power Apps canvas apps 
C. AI Builder 
D. Microsoft Flow 

Question # 58

You have a Microsoft Excel workbook that contains a list of tasks for a project. You storethe file in OneDrive for Business.You need to create a canvas app that allows team members to update the status of theirtasks.What should you use?

A. the Generate an app from data feature 
B. a custom action in Common Data Service 
C. Power Apps Checker 
D. the Open entity data in Excel feature 

Question # 59

You are creating a canvas app.You need to configure the app.Which two objects are provided by the connector? Each correct answer presents acomplete solution.NOTE: Each correct selection is worth one point.

A. customizations 
B. data sources 
C. actions 
D. tables 
E. triggers 

Question # 60

You create a Power App portal.When a user signs into the portal the following error displays: user not foundYou confirm that the user's sign in information is correct.You need to determine the cause of the error.What should you do?

A. Disable custom error messages. 
B. Create a custom error message. 
C. Enable diagnostic tools in Lifecycle Services. 
D. Enable Maintenance mode. 

Question # 61

A company has a Power Apps app that is used by most employees. The company isexpanding to othercountries/regions.You need to recommend a solution to translate text generated within the Power Apps innear real-time.What should you recommend?

A. Microsoft Azure Synapse Analytics 
B. Microsoft Azure Cognitive Services 
C. Common Data Service connector 
D. Power BI