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Microsoft PL-600 Sample Question Answers

Question # 1

You are a Power Platform consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons. The company requires a new system that achieves the following: All support issues must come in by email, need to be logged, and assigned to the support group. Accounts must synchronize with the parent company Oracle database. Reports must be sent to the executives on a weekly basis. No custom code will be used in the system. You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Power Virtual Agents 
B. Microsoft Dataverse 
C. server-side synchronization 
D. Microsoft Customer Voice 

Question # 2

A company uses two separate unlinked apps to manage sales leads: a Power Apps app and a third-party application. The client has the following requirements: Manage all leads by using the Power Apps app. Create a lead in the Power Apps app when a user creates a lead in the third-party application. Update leads in the Power Apps app when a user updates a lead in the third-party application. Connect to the third-party application by using an API. You need to recommend strategies to integrate the Power Apps app and the third-party application. Which three options can you use to achieve the goal? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

A. Dual-write 
B. Custom connector 
C. Dataflow 
D. Power Automate cloud flow 
E. Common Data Service connector 

Question # 3

A company uses a third-party cloud-based app to make real-time business decisions. The app has a RESTful API. You must design a Microsoft Power Platform solution that interacts with the third-party app. Changes made in the Microsoft Power Platform solution must be reflected in the cloud app. You need to recommend technologies to integrate the Microsoft Power Platform solution with the cloud app. Which two technologies should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Scheduled Power Automate cloud flow with a custom connector to the cloud app 
B. Power Virtual Agents 
C. Custom plug-on registered with Microsoft Dataverse 
D. Model-driven app 

Question # 4

You are designing a Microsoft Power Platform solution. You need to identify the non- functional requirements for the organization. Which three non-functional requirements should you identify? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. 

A. usability of business process flows 
B. customer maintenance procedures 
C. business rules to identify top customers 
D. solution regulatory compliance 
E. time-to-load forms 

Question # 5

A company provides mobile diagnostic imaging services. You are designing a Power Apps solution to manage patient appointments and procedures. Patient records are stored within the company s cloud patient billing system. The patient ID must be the only information stored within the app. The patient name and date of birth must be visible to the technician to verify the patient's identity. You need to recommend a solution to display the patient information. What should you recommend? 

A. Virtual table 
B. Business rule 
C. Privacy preference 
D. Data gateway 
E. Custom dataflow 

Question # 6

Which relationship behavior should you recommend?

A. Referential, Restrict Delete
 B. Custom 
C. Parental 
D. Referential, Remove Link 

Question # 7

A car dealership has a custom financing table. You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met. You need to recommend tools and technologies for the developer Which two tools or technologies should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point

A. Write a business rule. 
B. Write JavaScript code. 
C. Use the Ribbon Workbench. 
D. Use the form editor. 

Question # 8

A company sells antique books. The company stores data about book locations in an existing system by using the following database fields: Room, Shelf. The company must import the data from the existing system into a Power Platform solution. Existing data into must be modified to match the design of the new solution. You need to recommend a solution to combine the room and shelf fields into a single column during the import process. Which tool should you recommend? 

A. Power Platform dataflows 
B. Data Import Wizard 
C. import from CSV
D. Microsoft Excel Online 

Question # 9

A company has a Power Platform solution that integrates with a third-party system. The client reports that unexpected updates are being made to the Accounts table. You need to determine the root cause of the issue. In which three locations should you investigate? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. 

A. Audit summary view
 B. Solution history 
C. SDK Message Processing Steps 
D. Plug-in trace log 
E. System job run history 

Question # 10

A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts. You need to recommend a solution to automate the process. What should you recommend? 

A. Excel Online Connector 
B. Dynamics 365 Customer Insights 
C. Dynamics 365 Customer Service 
D. Dynamics 365 Marketing

Question # 11

You are designing a Microsoft Power Platform solution for a company that has multiple Microsoft Dataverse environments. You need to prevent specific users from accessing specific environments. What should you do?

A. Remove all security roles from the users of the specific environments. 
B. Remove the user from the business unit. 
C. Remove the user from all security groups. 
D. Remove the user from all teams. 

Question # 12

You are designing a model-driven app that allows a company to manage sales opportunities. The company has a complex security model that includes the following requirements: The vice president of sales must be able to see opportunities for sales managers and sales representatives. Sales managers must be able to see opportunities for all sales representatives. Sales representatives must only see opportunities that they own. You need to recommend security tools for controlling user access. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

A. Account hierarchy 
B. Field security profile 
C. Position hierarchy 
D. Security roles 

Question # 13

A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows. The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales. You need to design the security to avoid sensitive data from being seen. Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

A. Use Microsoft Dataverse restrictions before setting up the Power BI reports. 
B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel. 
C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI.
 D. Share Power BI dashboards only with users who are supported to see this data. 

Question # 14

A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service. The company must increase productivity for call center employees. The solution must meet the following requirements: Handle multiple customer interactions at once Ensure that users can access information from several business applications. Interact with customers by using the following channels: chat, phone calls, emails, and online reviews. Implement all functionality in a single interface. You need to recommend a solution that meets the requirements of the company. What should you recommend?

A. Omnichannel for Customer Service 
B. Live Assist for Microsoft Dynamics 365 Powered by CafeX 
C. Linkedln connector 
D. Unified Service Desk 

Question # 15

You are designing a Power Platform solution. During quality assurance testing the API limits are reached. You need to identify and resolve the issue. Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

 A. Allocate Microsoft Dataverse capacity add-on subscriptions. 
B. Use the out-of-the-box User Summary report from the Reports section of the solution’s model-driven app. 
C. Review the Home tab Dataverse analytics dashboard. 
D. In the Power Platform admin center, review the Usage section of the Power Apps analytics dashboard. 
E. In the Power Platform admin center, review the Runs section of the Power Automate analytics dashboard. 

Question # 16

A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity. The company has the following requirements: Provide customers with an online portal where they can submit and review cases. Ensure that customers can chat online with a customer service representative at any time. Route chats to customer service representatives based on skill and availability. You need to recommend a solution to the company. Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Dynamics 365 Virtual Agents chatbots 
B. Customer self-service portal 
C. Dynamics 365 Field Service 
D. Business process flows 
E. Omnichannel for Customer Service 

Question # 17

You are designing a Power Platform solution for a company. Users must be granted access only to data that is relevant to them. You need to recommend actions to meet the requirements. Which two recommendations should you make? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

A. Add column security profiles to applicable teams. 
B. Define and configure security roles. 
C. Create teams and assign security roles and users to the teams. 
D. Create business units and assign security roles to the business units. 

Question # 18

A company wants to create a Power Automate flow that posts marketing events to social media. The company must ensure that the postings adhere to regulatory requirements for handling of personally identifiable information (PII) data. The company will not post events to unauthorized social media platforms. You need to ensure that the requirement is met. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Configure the relevant connector so that is part of the Non-Business data group category. 
B. Create a security role to prevent data export. 
C. Configure an Azure Active Directory (AAD) security role for the maker to the environment. 
D. Create a Data Loss Protection (DLP) policy. 
E. Configure the relevant connector so that it is part of the Blocked data group category. 

Question # 19

A company has a Power Platform environment that connects to a third-party marketing application. The company reports that the data in the Power Platform lead table does not match data from the marketing application. Issues include: The owner data in the lead table and the third-party application do not match. The Topic column has more information than the related record from the marketing application. There are differences in how telephone numbers are formatted. You need to determine which processes are causing the issues. Which three processes may be causing the differences observed? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Dataflow 
B. Business rule
 C. Classic workflow 
D. Power Automate cloud flow 
E. Duplicate detection rule 

Question # 20

You are designing a database table for a client. You have the following requirements: Maintain a comprehensive list of colors and their corresponding RGB values and hexadecimal values. Prevent the addition of duplicate colors based on the hexadecimal value for the color. You need to recommend a design for the table. Which two actions should the client perform after the table is created? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A. Mark the hex value column as business required. 
B. Configure and schedule a recurring bulk record deletion job. 
C. Create alternate keys for the table. 
D. Mark the RGB value column as business required.

Question # 21

You are designing the data model for a school. The school wants to track students’ enrollments in courses. The system must meet the following requirements: Track the courses in which each student is enrolled. Track the students that are enrolled in each course. Track dates when each student enrolled in each course and the person who approved the enrollment. Allow users to create a report that details which students are enrolled in which courses. You need to recommend a data model that will fit the school’s requirements. Which logical model should you recommend? 

A. Option A 
B. Option B 
C. Option C 
D. Option D

Question # 22

You are creating a scope of work document for a solution. You have the following requirements: • Track support cases, first response time, and resolution time. • Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. • Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution. NOT: Each correct selection is worth one point.  

A. Dynamics 365 Customer Service 
B. Power virtual Agents 
C. PowerBI 
D. Dynamics 365 Customer Voice 

Question # 23

You are designing a Power Platform solution for a company. The company issues each employee a tablet device. The company wants to simply the opportunity management processes and automate when possible. The company identifies the following requirements: Users must have a visual guide to know which data to enter in each step of the opportunity management process. The system must automatically assign the opportunity to a manager for approval once all data is entered. The system must notify an assignee each time an opportunity is assigned to them by using push notifications. When a user selects a push notification, the associated opportunity must display. You need to recommend the Power Platform components that will meet their requirements. Which three Power Platform components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

A. Business process flows 
B. Power Apps mobile apps 
C. Power Virtual Agents chatbots 
D. Power Automate desktop flows 
E. Power Automate cloud flows 

Question # 24

You are designing a Microsoft Power Platform solution that uses Microsoft Dataverse. You need to recommend a way to update currency exchange rates within Microsoft Dataverse. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. 

A. Review AppSource for prebuilt solutions. 
B. Create a Power Automate flow that uses a custom connection or HTTP request to an outside source for exchange rates. 
C. Embed an iframe that points to a currency exchange service into a model-driven app. 
D. Use the Power Bl connector to establish a link that updates Microsoft Dataverse with the current exchange rate. 

Question # 25

You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution. The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits. You need to ensure that the API conforms to service protection limits. Which three metrics should you review? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

A. The number of requests that a user can make each day. 
B. The total number of requests that can be processed each day. 
C. The number of concurrent requests that a user can make. 
D. The total execution time for requests by all users. 
E. The combined execution time required to process requests from a user. 

Question # 26

You are designing tables and columns for a Microsoft Power Platform solution The solution will contain an interactive experience dashboard. You need to ensure that the columns you create can be used as global filters for the dashboard Which two data types can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point 

A. Yes/No 
B. Choice 
C. Text 
D. Multiline Text 
E. Lookup 

Question # 27

A company has a model-driven app. The app has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that is enforced by using business rules. The company wants to apply the business rules to all forms In the app. You need to recommend a simplified form setup so the form can be maintained moving forward. What should you recommend?

 A. Manage the business logic with a Power Apps Component Framework (PCF) control. 
B. Evaluate whether complex pans of the logic can be solved by using Power Apps Component Framework (PCF) control. Use Business Rules for the remaining functionality. 
C. Remove the Business Rules and use only JavaScript. 
D. Update logic to ensure Business Rules are optimized. Use JavaScript for the remaining functionality. 

Question # 28

An organization plans to implement a solution to deliver the complete sales process for its sales teams. The organization does NOT have any physical barcode scanners. To meet the organization business requirements, the proposed solution must include the following capabilities: Create and qualify leads to contacts Generate quotes and convert quotes to orders Scan product barcodes as part of the order generation process You need to recommend a solution to help the organization achieve its business requirements. What should you recommend? 

A. Dynamics 365 mobile app and a Power Apps canvas app 
B. Dynamics 365 for Phones only 
C. Dynamics 365 Customer Service and Dynamics 365 Sales 
D. Unified Service Desk 

Question # 29

A company has a list of contacts in a Microsoft Excel file. The company wants to load the contact information into a Power Platform solution. You need to recommend a data-loading solution. What should you recommend? 

A. Use the Excel Template feature. 
B. Add to an existing list of contacts in a static worksheet.
 C. Use the import from Excel feature.

Question # 30

A company wants to add an interactive checklist to a Power Platform solution to ensure that salespeople are following the same steps when qualifying leads. You need to recommend a solution that will incorporate this checklist. What should you recommend? 

A. Microsoft Customer Voice 
B. Business Process Modeler task guide 
C. Dashboards 
D. Business Process Flow 

Question # 31

A company has a custom web-based solution that is hosted on Azure. You design a Power Platform solution to provide the company additional capabilities. You need to integrate the Power Platform solution with the web-based solution. What should you recommend? 

A. Connection reference 
B. Custom connector 
C. Desktop flow 
D. Data gateway 

Question # 32

You are designing a self-service portal for a company. The portal must meet the following requirements: Customers must be able to submit and review cases. Customers must be able to chat with service representatives in near real time. Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns. You need to recommend solutions for the company that do not require custom development. Which three apps or services should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point. 

A. Dynamics 365 Field Service 
B. Dynamics 365 Customer Service 
C. Omnichannel for Customer Service 
D. Customer Insights 
E. Customer self-service portal 

Question # 33

A company is implementing Dynamics 365 Sales. The company has turned off out-of-the-box quote calculations in order to implement its own custom calculations. When users update a line item on a quote, they expect to see an updated total for the quote in real time. Users are reporting inconsistent behavior, with some aggregations taking up to two hours. You review the system design and notice many asynchronous workflows. You need to recommend a solution to enable the calculation in real time. Which two options should you recommend? Each answer presents a complete solution. NOTE: Each correct selection is worth one point. 

A. Consolidate asynchronous workflow into a single real-time workflow. 
B. Consolidate multiple asynchronous workflows into a single asynchronous workflow. 
C. Implement a business process flow to replace the existing workflows. 
D. Convert the asynchronous workflows to a synchronous plug-in.