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Cisco 500-420 Exam Overview:

Aspect Details
Exam Name Cisco Unified Contact Center Enterprise (UCCE) Specialist
Exam Code 500-420
Exam Cost USD 300
Total Time 90 minutes
Available Languages English
Passing Marks Cisco does not publish exam passing scores. Candidates receive a score report along with a breakdown of their performance in each section.

Cisco AppDynamics Associate Performance Analyst(CAAPA) Exam Topics Breakdown

Domain Percentage Description
Architecture and Deployment 22% Understand UCCE solution components and deployment considerations.
Call Routing and Scripting 28% Configure and troubleshoot call routing and scripting in UCCE.
Reporting and Maintenance 25% Generate and interpret reports, perform system maintenance tasks.
ICM Components 25% Understand and manage ICM components in UCCE solution.
Cisco 500-420 Sample Question Answers