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Frequently Asked Questions
Question # 1
Refer to the Exhibit. In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
A. TCP
B. STP
C. H.323
D. AML
E. TR87/TLS
Question # 2
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
A. Windows Event Viewer\Performance\Logs
B. Windows Event Viewer\Windows Logs\System
C. Windows Event Viewer\Windows Logs\Security
D. Windows Event Viewer\Windows Logs\Applications
E. Windows Event Viewer\Applications and Services Logs
Question # 3
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
A. The call is disconnected and you must refresh the Real-Time Display Report.
B. The call is removed from the utility and from the Real Time Display Report.
C. The call is removed from the utility but will remain on the Real-Time Display Report
D. The call is removed from the Real-Time Display Report and the call is disconnected.
Question # 4
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
A. Clear call from the utility and from Real-TIME Display Report.
B. Disconnect the call if one is present in the system.
C. View only those calls that are waiting in queue.
D. View all calls
Question # 5
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call. Which three statements regarding the Call by-Call report are true? (Choose three.)
A. If a call is queued and an announcement is played, the event will be included in the event column.
B. The Call-by-Call report can include several reporting intervals.
C. You can enable Call-by-Call statistics for reports on a per application basis.
D. The Call ID is the identifier that ties alt information together to produce the complete record for each
call.
Question # 6
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file. What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
Question # 7
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
A. CCT
B. SIP RTP
C. TAPI AnswerCall D TR87 AnswerCall
Question # 8
In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
A. SIP Gateway manager
B. Contact center Media services
C. Avaya Aura Media server
D. Session Manager
Question # 9
In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?
A. SIP Proxy Server
B. SIP Gateway Manager
C. SIP Computer Telephony Integration (CTI)
D. SIP Redirect Server
Question # 10
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)
A. SIP Call Log ID
B. Customer Phone Number
C. CSTA/TR87 Call ID
D. SIP URI
Question # 11
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database. What is the first step in creating the connection to the database?
A. Click on Aliases
B. Click on Connect to
C. Click on AACC-DATABASE-CCMS D .Click on Startup
Question # 12
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer. The Alarm Monitor automatically starts when you log into which utility?
A. Contact Center Manager Utility
B. Log Archiver Utility
C. Contact Center Server Utility
D. Process Monitor Utility
Question # 13
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP
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