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Apple Apple-Device-Support Frequently Asked Questions
Apple Apple-Device-Support Sample Question Answers
Question # 1
How many times can you enter your iPhone passcode wrong before your account is disabled?
A. Five B. Ten C. Three D. Six
Answer: B
Explanation: You can enter your iPhone passcode wrong up to ten times before your
account is disabled. After six failed attempts, your iPhone will be disabled for one minute.
After seven attempts, it will be disabled for five minutes. After eight attempts, it will be
disabled for 15 minutes. After nine attempts, it will be disabled for 60 minutes. After ten
attempts, it will be disabled until you connect it to a computer and restore it using iTunes or
Finder12. References: = If you forgot your iPhone passcode - Apple Support; What to do
when your iPhone is disabled | Tom’s Guide.
Question # 2
What can you do if you forget your iPhone passcode?
A. Wait for the "forgot your passcode?" prompt to appear and follow the onscreen instructions. B. Use your Apple ID to get into your phone. C. Put the phone in recovery mode and attempt to restore it in Apple Configurator. D. Connect the phone to a mac and erase all content and settings.
Answer: D
Explanation: If you forget your iPhone passcode, you can use a Mac to erase your iPhone
and remove the passcode. This will delete all your data and settings, but you can restore
them from a backup if you have one. To erase your iPhone using a Mac, you need to put
your iPhone in recovery mode and connect it to the Mac with a cable. Then, you need to
open Finder and locate your iPhone. You will see an option to Restore or Update your
iPhone. Choose Restore and wait for the process to complete. After your iPhone is erased,
you can set it up again and restore your data from a backup or iCloud. References: If you
forgot your iPhone passcode - Apple Support, Erase your iPhone - Apple Support
Question # 3
How many fingerprints can you register to a single user on your Mac?
A. Three B. One C. Five D. Ten
Answer: A
Explanation:
You can register up to three fingerprints per user account on your Mac, with a total of five
fingerprints across accounts. To add or delete fingerprints, you need to go to Settings >
General > Profile & Device Management and click on Add Fingerprint or Delete Fingerprint.
You can also choose which options you want to use with Touch ID, such as unlocking your
Mac, making purchases, or using Apple Pay. References:
How to use Touch ID on MacBook Air or MacBook Pro | iMore
Add or delete fingerprints on your Mac - Apple Support
How To Set Up Fingerprints on Your MacBook and Use Touch ID
Question # 4
Select 4. Which iPad models is the Apple Pencil (2nd gen) compatible with?
A. iPad Pro 12.9 inch (3rd gen) B. iPad Pro 11-inch (1st gen) C. iPad (9th gen) D. iPad mini (6th gen) E. iPad Air (4th gen) F. iPad Air (3rd gen)
Answer: A,B,D,E
Explanation: The Apple Pencil (2nd gen) is a stylus that allows you to draw, write, and
interact with your iPad in a natural and precise way. The Apple Pencil (2nd gen) has a flat
edge that attaches magnetically to the side of your iPad for pairing, charging, and storage.
It also supports double-tap gestures to switch tools or modes in compatible apps. The
Apple Pencil (2nd gen) is compatible with any iPad that has a USB-C port and a flat edge
for magnetic attachment. According to the Apple Device Support Reference Materials1,
these iPad models are:
iPad Pro 12.9-inch (3rd gen and later)
iPad Pro 11-inch (all generations)
iPad mini (6th gen)
iPad Air (4th gen and later)
Therefore, the correct answer is A, B, D, and E.
References:
Apple Pencil compatibility - Apple Support.
Question # 5
Which IP address might indicate a DHCP issue?
A. 10.0.1.17 B. 169.254.47.72 C. 192.168.17.12 D. 172.27.13.47
Answer: B
Explanation: An IP address that starts with 169.254 is called a link-local address. It is
assigned by the operating system when the DHCP client cannot contact a DHCP server to
obtain a valid IP address. This may indicate a problem with the DHCP server, the network
connection, or the DHCP client configuration. A link-local address is not routable and
cannot communicate with devices outside the local network segment. References:
= Troubleshoot problems on the DHCP server, Windows 10 not getting IP address from
DHCP, Fix duplicate IP address conflicts on a DHCP network, DHCP client may fail to
obtain a DHCP-assigned IP address, Setting IP Address Using DHCP Server
Question # 6
What is the feature that allows you to share your screen in Facetime?
A. Continuity Camera B. Stage Manager C. Sidecar D. Shareplay
Answer: D
Explanation: Shareplay is the feature that allows you to share your screen in Facetime. It
is a new feature introduced in iOS 15 and macOS Monterey that lets you watch, listen, and
play together with your friends and family over FaceTime. You can share your screen to
show apps, webpages, photos, and more, while seeing and hearing the reactions of others
on the call. You can also stream online content from supported apps, such as Apple TV,
Disney+, and Spotify, and control the playback and volume for everyone. Shareplay works
across iPhone, iPad, Mac, and Apple TV, and you can join or leave the session at any time.
To use Shareplay, you need to have a device that meets the minimum system
requirements, an Apple ID, and a Wi-Fi or cellular connection. References: SharePlay -
Apple, Share your screen in FaceTime on your iPhone or iPad - Apple Support
Question # 7
Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?
A. Console B. Disk Utility C. System Information D. Activity Monitor
Answer: D
Explanation: This is the correct answer because Activity Monitor is a built-in macOS utility
that allows you to see how much CPU, memory, disk, and network resources are being
used by each app and process on your Mac. You can use Activity Monitor to identify and
quit apps that are consuming a large percentage of your CPU or memory, or that are not
responding. This can help you improve the performance and responsiveness of your Mac. To launch Activity Monitor, you can use Spotlight (Command+Spacebar) and search for it,
or find it under Applications > Utilities. You can sort the apps and processes by clicking on
the column headers, such as “% CPU” or “Memory”. You can also use the search field to
filter the list by name. To quit an app or process, select it and click on the “X” button at the
top of the window. You can also use the View menu to see more information about the app
or process, such as its open files and ports, its memory usage, or its energy
impact. References: How to See Which Program Is Using All Your CPU on Mac, If your
Mac runs slowly - Apple Support, How to Fix Crashing Apps on a Mac - How-To Geek
Question # 8
How should you schedule an email to send in Mail on iPhone?
A. Tap Settings > Mail > Schedule and configure the send date and time. B. Touch and hold the mail body and configure the send date and time. C. Touch and hold the send button and set the send date and time. D. Tap the calendar icon in the mail menu bar and configure the send date and time.
Answer: C
Explanation: This is the correct way to schedule an email in the Mail app on iPhone, as
introduced in iOS 16. You can compose your email as usual, and then long-press the send
button (an upward arrow) to see the options for scheduling. You can choose from the
suggested times, or tap “Send Later” to set a custom date and time. The scheduled email
will appear in a separate mailbox called “Send Later”, where you can view or delete it. The
email will be sent automatically at the scheduled time, as long as your iPhone is
on. References: How to Schedule Emails on Your iPhone - How-To Geek, Schedule an
Email in Apple Mail on Your iPhone (iOS 16), How to schedule emails on iPhone, iPad, and
Mac to send later, How to Schedule Email in the Mail App on iPhone - Guiding Tech, How
to Schedule Emails on an iPhone - groovyPost
Question # 9
Which option can you access to view the current activity of Apple Configurator for Mac?
A. Double-click the device and select Activity. B. From the Apple Configurator menu bar, choose Window > Activity. C. From the Apple Configurator menu, choose View Activity.
Answer: B
Explanation: To view the current activity of Apple Configurator for Mac, you can access
the Activity window from the menu bar. The Activity window shows you the background
tasks that Apple Configurator is performing, such as downloading software updates,
preparing devices, or installing profiles. You can also pause, resume, or cancel any activity
from this window1. The other options, double-clicking the device and selecting Activity, or
choosing View Activity from the Apple Configurator menu, are not valid ways to access the
Activity window. References: 1 View log messages and activity in Apple Configurator - Apple Support
Question # 10
Which macOS resource displays the status of network interfaces in a dynamic list?
A. VPN settings B. Network settings C. Internet Accounts settings D. Wireless Diagnostics
Answer: B
Explanation: Network settings is the macOS resource that displays the status of network
interfaces in a dynamic list. You can access Network settings from System Preferences >
Network, or by clicking the network icon in the menu bar and choosing Open Network
Preferences. Network settings shows you the available network interfaces, such as Wi-Fi,
Ethernet, Bluetooth, etc., and their connection status, IP address, DNS server, and other
information. You can also use Network settings to configure, enable, disable, or
troubleshoot your network connections. References: = Apple Device Support Exam Prep
Guide, page 11; Apple - Support - Manuals, macOS User Guide, Network preferences.
Question # 11
Select two. What methods can you use to lock notes in the Notes app?
A. Custom Notes Password B. PIN C. Apple ID password D. Mac Login Password E. Face ID
Answer: A,E
Explanation: In the Notes app, you can lock notes to protect your sensitive information.
You can access your locked notes using your device passcode or a custom password. If
you have multiple Notes accounts, you choose the locking method for each account (for
example, your iCloud account). You can also use Face ID or Touch ID to access your
locked notes, if you enable this option in the settings. To lock notes with a custom
password, you need to go to Settings > Notes > Password, choose an account, and tap
Use Custom Password. To lock notes with Face ID, you need to go to Settings > Notes >
Password, choose an account, and turn on Face ID. To lock or unlock a note, you need to
tap the More button and then tap the Lock icon. You can also lock or unlock all notes in the
Notes app by tapping the Lock icon in the bottom toolbar. References: Lock your notes on iPhone - Apple Support, How to Lock Your Secrets in the Notes App (and Why You
Should) - Lifehacker
Question # 12
Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?
A. Option A B. Option B C. Option C D. Option D
Answer: C
Explanation: Option C shows the screen that indicates that iPhone is in recovery mode
and ready to be updated or restored. This screen displays a cable and a computer icon,
which means that you need to connect your iPhone to your computer and use iTunes or
Finder to update or restore your device. This screen appears when you put your iPhone in
recovery mode using the appropriate button combination for your model1. The other
options show different screens that are not related to recovery mode. Option A shows the
screen that appears when you turn on your iPhone and it is loading the software. Option B
shows the screen that appears when you set up your iPhone for the first time or after a
factory reset. Option D shows the screen that appears when you turn off your
iPhone. References: If you can’t update or restore your iPhone or iPod touch, Apple
Support.
Question # 13
Scenario ACME, Inc. suffered a power loss while you were upgrading to a major version of macOS on your Mac Studio. The Mac now shows only a black screen. You tried to revive the computer using Apple Configurator for Mac, but the revive was unsuccessful. Which Apple Configurator action should you try next on your Mac Studio?
A. Erase All Content and Settings B. Update C. Revive Device D. Prepare E. Restore
Answer: E
Explanation: If a revive is unsuccessful, you can use Apple Configurator to restore the
Mac. A restore updates the firmware, updates recoveryOS to the latest version, and erases
and installs the latest version of macOS on your internal storage. When this process is
complete, any data on any internal volumes is unrecoverable. You must restore the
firmware and erase the internal flash storage if reviving the firmware is unsuccessful or if
you can’t start the Mac from the startup volume or the recoveryOS. References: Revive or
restore a Mac with Apple silicon using Apple Configurator - Apple Support
Question # 14
Which setting should you check to find out if ACME manages her iPhone?
A. Privacy & Security > Device Management B. Control Center > Device Profile C. General > Software Update D. General > VPN & Device Management E. General > Profile & Device Management
Answer: E
Explanation: This is the correct setting to check if an iPhone is managed by an
organization, such as ACME. A profile is a file that contains settings and policies that can
be installed on an iPhone to control its features and behavior. A profile can be installed by
an organization to manage the device remotely, or by the user to customize the device. A
profile can also indicate that the device is supervised, which means that the organization
has more control over the device and can apply extra restrictions. To see if an iPhone has
a profile installed, go to Settings > General > Profile & Device Management. If there is no
profile, this section will not appear. If there is a profile, tap on it to see what type of changes
are made. To learn more about the features changed for your specific organization, ask
your administrator whether these settings are enforced. References: Delete unknown
configuration profiles from your iPhone or iPad, Get started with a supervised iPhone or
iPad, See who has access to your iPhone or iPad, How to check if an iPhone is locked or
unlocked
Question # 15
Scenario You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad. How can you configure your iPad to automatically download and install the App Store appsyou bought on your iPhone?
A. In Settings, tap App Store and tap to turn on App Downloads. B. In the iTunes Store, tap Settings and tap to turn on Automatic Downloads. C. In the App Store, tap Settings and tap to turn on App Downloads. D. In Settings, tap General > Software Update > Automatic Updates.
Answer: A
Question # 16
Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading. Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?
A. Display Zoom B. True Tone C. ColorSync D. Reference Mode
Answer: D
Explanation: Reference Mode is a display mode for professional content creation
workflows, like color grading, editing, and content review, where accurate colors and
consistent image quality are critical. Reference Mode enables the 12.9-inch iPad Pro with
Liquid Retina XDR display to deliver reference color for popular color standards and video
formats, such as BT.709, sRGB, HDR10, Dolby Vision, and more. It also disables all
dynamic display adjustments for ambient surround, such as True Tone, Auto-Brightness,
and Night Shift. Guillermo can use Reference Mode to match the color requirements of his
workflow and ensure that his marketing materials and color grading are accurate and
consistent. He can also use Reference Mode with Sidecar to use his iPad Pro as a
secondary reference display for his Mac. References: Use Reference Mode on your iPad
Pro, iPadOS 16: These are the new features exclusive to M1 iPads
Question # 17
Scenario You're using Migration Assistant to transfer your account named "Andre" from your current MacBook Pro to your new iMac. The iMac is already configured with an account also named "Andre."What happens with Migration Assistant if the account names are the same on both Mac computers?
A. You need to manually rename your old account before proceeding with Migration Assistant. B. The account on the new iMac is automatically updated with the contents of the old account. C. On the new iMac, a new account is automatically created and named "Andre (1)." D. You're asked to either rename the old account or replace the one already on the iMac.
Answer: D
Explanation: When you use Migration Assistant to transfer content from one Mac to
another Mac, and the account names are the same on both computers, you have two
options: rename or replace. Rename means that the account on your old Mac will appear
as an additional user on your new Mac, with a separate login and home folder. Replace
means that the account on your old Mac will replace the identically named account on your new Mac. This option will overwrite any existing data on the new Mac account. You can
choose the option that suits your needs best. References: Transfer to a new Mac with
Migration Assistant - Apple Support, Migration Assistant and User Names - Apple
Community
Question # 18
Scenario Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.Select three responses. Which three troubleshooting steps should you try to resolve this issue?
A. Force restart her iPad. B. Make sure that the device isn't too hot or too cold. C. Try charging with a different power adapter and cable. D. Back up the device, then erase all content and settings. E. Enable Optimized Battery Charging in the iPad settings.
Answer: A,B,C
Explanation: According to the Apple Device Support Reference Materials, the three
troubleshooting steps that you should try to resolve the issue of iPad not charging are:
Force restart the iPad. This can help clear any software glitches that may prevent
the iPad from recognizing the power source or charging properly12. The steps to
force restart the iPad depend on whether it has a Home button or not1. Make sure that the device isn’t too hot or too cold. Extreme temperatures can
affect the battery performance and charging ability of the iPad13. The iPad should
be kept within the acceptable operating temperatures of 0° to 35° C (32° to 95°
F)3.
Try charging with a different power adapter and cable. The power adapter and
cable may be damaged or incompatible with the iPad, causing the charging
issue14. It is recommended to use the original Apple power adapter and cable that
came with the iPad, or other Apple-certified accessories4.
The other two options, D and E, are not relevant or helpful for resolving the charging
issue. Backing up the device and erasing all content and settings may be useful for other
issues, such as storage or performance problems, but not for charging problems5.
Enabling Optimized Battery Charging is a feature that helps extend the battery lifespan by
reducing the time that the iPad spends fully charged. It does not affect the charging speed
or ability of the iPad. References: 1: Fix issues with charging - Apple Support 2: iPad won’t
charge, Try these tips to fix it - Geeky Gadgets 3: iPad not charging: 6 solutions -
9to5Mac 4: How to fix an iPad that won’t charge: 8 troubleshooting tips - Macworld 5: Erase
all content and settings from iPad - Apple Support : About Optimized Battery Charging on
your iPhone, iPad, and iPod touch - Apple Support
Question # 19
What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons,and extensions that were written for Intel-based Mac computers in macOS?
A. Mac Catalyst B. Rhapsody C. Rosetta 2 D. Universal Binary
Answer: C
Explanation: Rosetta 2 is the translation layer that enables a Mac with Apple silicon to use
apps and other software that were written for Intel-based Mac computers in macOS.
Rosetta 2 automatically translates the x86_64 code to run on the arm64 architecture at the
first launch of the app, and optimizes the translation over time. Rosetta 2 also supports the
translation of code that must run at the time of installation, such as installer packages,
kernel extensions, and virtual machine software. Rosetta 2 is transparent to the user and
does not require any configuration or intervention. References: = About the Rosetta
Translation Environment, Porting Your macOS Apps to Apple Silicon, How to Launch the
Intel Version of a Universal Apple Silicon App, Running X86_64 apps on Apple silicon
processors
Question # 20
Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?
A. Design for IT B. Apple Developer Program C. Apple Seed for IT D. Apple Developer Enterprise Program
Answer: C
Explanation: The Apple program that you should join if you’re in charge of testing your
organization’s infrastructure and its ability to work with the Apple software before public
release is Apple Seed for IT. This beta-testing program, available to any business
organization or educational institution, allows you to evaluate the latest prerelease software
versions in your unique work environments. You can test the compatibility, stability, and
security of your IT infrastructure and business-critical apps with the upcoming releases of
macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to
Apple and influence the development of the software1.
The other options are not suitable for this purpose, as they have different goals and
requirements. Design for IT is a program that helps you design and implement solutions for
Apple devices in your organization, but it does not provide access to prerelease
software2. Apple Developer Program is a program that lets you distribute apps on the App
Store and access developer resources, but it does not offer a dedicated channel for testing
your organization’s infrastructure3. Apple Developer Enterprise Program is a program that
allows you to develop and deploy proprietary, internal-use apps to your employees, but it
does not allow you to test the compatibility of those apps with the latest Apple software4.
References: 1: Apple Seed for IT - Apple Support. 2: Design for IT - Apple Developer. 3:
Apple Developer Program - Apple Developer. 4: Apple Developer Enterprise Program -
Apple Developer.
Question # 21
You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?
A. View > Activity B. View > Show Status Bar C. Actions > Open Activity D. Window > Activity
Answer: D
Explanation: To view Apple Configurator activity, such as when Apple Configurator
connects to the internet to obtain specific information, you should choose Window > Activity
from the menu bar. This will open a separate window that shows the current and recent
activities, such as restoring a backup, preparing a device, or downloading software
updates. You can resize the window to the size you want and close it when you are done.
The other menu options are not related to viewing activity in Apple Configurator.
View > Activity is not a valid menu option in Apple Configurator.
View > Show Status Bar toggles the visibility of the status bar at the bottom of the
Apple Configurator window, which shows the number of connected devices and
the available disk space. It does not show the activity of Apple Configurator.
Actions > Open Activity is not a valid menu option in Apple
Configurator. References: Apple Device Support Exam Prep Guide, page 9
View log messages and activity in Apple Configurator
Apple Configurator User Guide for Mac
Question # 22
Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?
A. Restore B. Revive C. Update D. Erase all Content and Settings
Answer: B
Explanation: Revive is an action in Apple Configurator for Mac that allows you to restore
the latest version of iOS or iPadOS on an iPhone or iPad device, while preserving user
data (if recoverable). Revive is useful when a device is unresponsive or in recovery mode,
and you want to try to fix it without erasing the user’s data. Revive does not require the
device to be supervised or enrolled in MDM, and it does not affect the activation lock status
of the device. Revive is different from Restore, which erases the device and installs the
latest version of iOS or iPadOS. Restore also requires the device to be supervised or
enrolled in MDM, and it removes the activation lock from the device. Update is another
action that installs the latest version of iOS or iPadOS on the device, but it does not work
when the device is unresponsive or in recovery mode. Erase all Content and Settings is a
device setting that erases the device and removes the activation lock, but it does not install
the latest version of iOS or iPadOS. References: = Apple Configurator User Guide for Mac,
section “Revive an iPhone, iPad, or Apple TV”; Apple Device Support Exam Prep Guide,
page 9.
Question # 23
Select Four. Which iPads is the Apple Pencil 1st gen compatible with?
A. iPad Air (3rd gen) B. iPad Air (4th gen) C. iPad (6th gen and newer) D. iPad Pro 12.9 inch (1st and 2nd gen) E. iPad Mini (5th gen) F. iPad Pro 12.9 inch (2nd and 3rd gen)
Answer: A,C,D,E
Explanation: The Apple Pencil (1st gen) is a stylus that allows you to draw, write, and
interact with your iPad in a natural and precise way. The Apple Pencil (1st gen) has a
Lightning connector that you can use to pair and charge it with your iPad. It also supports
pressure and tilt sensitivity, palm rejection, and low latency. The Apple Pencil (1st gen) is
compatible with any iPad that has a Lightning port and supports Apple Pencil. According to
the Apple Device Support Reference Materials1, these iPad models are:
iPad Air (3rd gen)
iPad (6th, 7th, 8th, and 9th gen)
iPad Pro 12.9-inch (1st and 2nd gen)
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad mini (5th gen)
Therefore, the correct answer is A, C, D, and E.
References:
Apple Pencil compatibility - Apple Support.
Question # 24
Select Four. What file system formats are available in Disk Utility on a Mac
A. APFS B. NTFS C. Mac OS Extended D. ExFat E. GFS F. MS-DOS (FAT)
Answer: A,C,D,F
Explanation: Disk Utility on Mac supports several file system formats for formatting,
partitioning, and erasing disks. According to the Apple Device Support Reference
Materials1, these formats are:
Apple File System (APFS): The file system used by macOS 10.13 or later, which
features strong encryption, space sharing, snapshots, fast directory sizing, and
improved file system fundamentals. APFS is optimized for the Flash/SSD storage
used in recent Mac computers, but it can also be used with older systems with
traditional hard disk drives (HDD) and external, direct-attached storage. APFS
supports four variants: APFS, APFS (Encrypted), APFS (Case-sensitive), and
APFS (Case-sensitive, Encrypted).
Mac OS Extended: The file system used by macOS 10.12 or earlier, which is also
known as HFS Plus or HFS+. Mac OS Extended supports journaling, which helps
protect the integrity of the file system in case of power outages or hardware
failures. Mac OS Extended also supports four variants: Mac OS Extended
(Journaled), Mac OS Extended (Journaled, Encrypted), Mac OS Extended (Casesensitive,
Journaled), and Mac OS Extended (Case-sensitive, Journaled,
Encrypted).
ExFAT: A file system that is compatible with both Mac and Windows computers,
and can be used for transferring files between them. ExFAT supports larger file
sizes than FAT32, up to 16 EB, and larger volumes, up to 128 PB. ExFAT does
not support journaling, encryption, or case sensitivity.
MS-DOS (FAT): A file system that is compatible with both Mac and Windows
computers, and can be used for transferring files between them. MS-DOS (FAT)
supports two variants: FAT16 and FAT32. FAT16 is limited to 2 GB volumes and 4
GB files, while FAT32 can support up to 2 TB volumes and 4 GB files. MS-DOS
(FAT) does not support journaling, encryption, or case sensitivity.
Therefore, the correct answer is A, C, D, and F.
References:
File system formats available in Disk Utility on Mac.
Question # 25
Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?
A. HomePod B. iPhone C. iPad D. Apple Watch
Answer: D
Explanation: You can use your Apple Watch to unlock your Mac computer’s screen saver
and approve authentication requests from macOS and other apps, without having to enter
a password. This feature is called Auto Unlock and Approve with Apple Watch, and it
requires that you have an Apple Watch with watchOS 6 or later, a Mac with macOS
Catalina or later, and that both devices are signed in with the same Apple ID using twofactor
authentication. To turn on this feature, you need to go to System Preferences >
Touch ID & Password > Apple Watch and enable the option next to the name of your
watch. Then, whenever you wake your Mac from its idle state or an app requires
authentication, you can double-click the side button of your Apple Watch to unlock or
approve the task. References:
Unlock your Mac and approve requests with Apple Watch - Apple Support
Authentication Services | Apple Developer Documentation
Approve App Authentication Requests with Your Apple Watch in Catalina
Question # 26
You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?
A. System Information > Hardware B. System Information > Devices C. System Settings > Printers & Devices D. System Settings > Hardware
Answer: A
Explanation: System Information > Hardware is the place where you can check to see if
your podcast mic is properly connected to your Mac. System Information is an app that
shows detailed information about your Mac hardware, software, and network. You can
access System Information from the Utilities folder in the Applications folder, or by
choosing About This Mac from the Apple menu and clicking System Report. Under the
Hardware section, you can find information about your audio devices, such as the
manufacturer, model, and connection type. If your podcast mic is connected to your Mac, it
should appear under the Audio section. If it does not appear, you may need to troubleshoot
the connection or try a different port or cable12. References: = Apple - Support - Manuals,
macOS User Guide, System Information; How do I connect a microphone to my MacBook?
| ZDNET.
Question # 27
ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices. Select two responses.Which two authentication methods can they use to lock a note in the Notes app?
A. PIN code B. Apple ID password C. Device passcode D. Secure token E. Notes password
Answer: C,E
Explanation: These are the correct answers because these are the two authentication
methods that users can use to lock a note in the Notes app on their iPad devices. Users
can choose to use their device passcode or a custom password for each Notes account. If
they use their device passcode, they can also use Face ID or Touch ID to access their
locked notes. If they use a custom password, they have to enter it on all devices where
they are signed in with the same Apple ID. Users can also switch between the two methods
in the Settings app. To lock or unlock a note, users have to tap the three-dotted More
button and choose the Lock option, or tap the Lock icon in the top
toolbar. References: Lock your notes on iPhone - Apple Support (CA), How to lock
individual Apple Notes using your iPhone’s passcode - Inverse
Question # 28
What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?
A. The password hasn't been updated in the last 90 days. B. The password is reused on another website. C. The password appeared in a data leak. D. It's a commonly used password or it's easily guessed. E. You have multiple or duplicate passwords listed for the website.
Answer: B,C,D
Explanation: A warning icon might appear in the Security Recommendation window for a
password in Passwords settings if the password meets any of the following criteria:
The password is reused on another website. This means that the same password
is used for more than one saved password across different domains. This can
make the accounts vulnerable to credential-stuffing attacks, where attackers try
the same credentials on other services to compromise additional accounts1.
The password appeared in a data leak. This means that the password has been
compromised by a data breach and exposed online. This can allow attackers to
access the accounts that use the leaked password or try to guess other passwords
based on the leaked one1.
It’s a commonly used password or it’s easily guessed. This means that the
password is weak and may be easily cracked by an attacker. This can happen if
the password uses words found in a dictionary, common character substitutions, patterns found on a keyboard, or repeated sequences. These patterns are often
used to create passwords that satisfy minimum password requirements for
services, but are also commonly used by attackers attempting to obtain a
password using brute force1. References: 1: Password security recommendations
- Apple Support
Question # 29
Which Wireless Diagnostics window should you use to see a live view of current Wi-Fi signal strength, quality, and rate?
A. Logs B. Diagnostics C. Performance D. Monitor
Answer: C
Explanation: The Performance window in Wireless Diagnostics shows a live view of the
current Wi-Fi signal strength, quality, and rate. It also displays a graph of the signal-tonoise
ratio (SNR) over time, which can help you identify sources of interference or other
problems with your Wi-Fi connection. The Performance window can be accessed by
opening Wireless Diagnostics from the Spotlight menu, clicking Window on the menu bar,
and selecting Performance. References: Apple Support: Use Wireless Diagnostics on your
Mac, How to determine Wi-Fi signal strength on Windows 10
Question # 30
Select Three. When do you need your Passcode to Enable Face ID?
A. You updated your phone. B. After five attempts to recognize a face unsuccessfully. C. You haven't unlocked the phone using a passcode for more tha hasn't been used in the last 4 hours. D. Your phone has been in sleep mode for the last 8 hours. E. You haven't unlocked your phone in more than 2 days.
Answer: A,B,E
Explanation: According to the Apple Device Support Reference Materials, you need your
passcode to enable Face ID when:
You have just turned on or restarted your device by force restart or automatically
after an OTA software update1.
Your device has failed to match a face for 5 times1.
You haven’t unlocked your device for more than 48 hours1.
The other two options, C and D, are not correct because they are based on incorrect or
incomplete information. The correct condition for option C is that the passcode hasn’t been
used to unlock the device in the last six and a half days and Face ID hasn’t unlocked the
device in the last 4 hours1. The correct condition for option D is that your device has
received a remote lock command1. References: 1: Use Face ID on your iPhone or iPad
Pro - Apple Support, Section "Require a passcode".
Question # 31
Which Apple technology lets you wirelessly connect to a printer without downloading or installing any drivers?
A. AirPrint B. Printer Sharing C. ePrint
Answer: A
Explanation: AirPrint is an Apple technology that lets you print full-quality photos and
documents from your Mac, iPhone, or iPad without the need to download or install drivers.
AirPrint features include easy discovery, automatic media selection, and enterprise-class
finishing options. AirPrint is compatible with most popular printer models, including the
printers and print servers listed on the Apple Support website1. References: About AirPrint
- Apple Support, Printers & Scanners - All Accessories - Applec
Question # 32
Where do you delete users in System Settings?
A. Navigate to System Settings — Users & Groups. B. Click the (i) button next to the user you would like to delete on Mac. C. Select Delete Account.
Answer: A,B,C
Explanation: To delete a user on a Mac, you need to follow these steps12:
Navigate to System Settings — Users & Groups. This is where you can manage
the users and groups on your Mac. You may need to scroll down to see all the
options.
Click the lock icon at the bottom left of the window and enter your administrator
password to make changes.
Click the (i) button next to the user you would like to delete on Mac. This will show
you more information about the user, such as their name, picture, password, and
permissions.
Click Delete User or Delete Group. This will prompt you to confirm your action and
choose what to do with the user’s home folder.
Select Delete Account. This will remove the user and their home folder from your
Mac, freeing up storage space. Alternatively, you can choose to save the home
folder as a disk image or leave it as it is, in case you want to restore the user later.
Click Delete User or Delete Group again to finalize the deletion.
References: Delete a user or group on Mac - Apple Support, Here’s our guide on how to
delete a user on Mac - MacPaw
Question # 33
Scenario Antonio recently bought his iPhone 14 Pro Max. It's taking over an hour to charge the device to 50% using his 5W USB power adapter that came with his previous iPhone.Why can't Antonio fast charge his iPhone?
A. Fast charging iPhone 14 Pro Max to 50% takes more than 60 minutes. B. Fast charging requires a 61W or higher power adapter. C. Fast charging requires a 20W or higher power adapter. D. Fast charging isn't supported on iPhone 14 Pro Max.
Answer: C
Explanation: Antonio can’t fast charge his iPhone 14 Pro Max using his 5W USB power
adapter because it doesn’t support the USB Power Delivery (USB-PD) protocol that
enables fast charging. To fast charge his iPhone 14 Pro Max, he needs a 20W or higher
power adapter that supports USB-PD, such as the Apple 20W USB-C Power Adapter1 or a
comparable third-party adapter. With a 20W or higher power adapter, he can charge his iPhone 14 Pro Max up to 50% battery in around 30 minutes2. Fast charging is supported
on all iPhone 14 models, as well as iPhone 13, iPhone 12, iPhone 11, iPhone SE (2nd
generation), iPhone X, iPhone 8, and later models2. References: Apple 20W USB-C Power
Adapter - Apple, Fast charge your iPhone - Apple Support
Question # 34
What should you do in the app's Get Info window if your Mac with Apple silicon doesn'trecognize a needed app plug-in when you open the app?
A. Select the "Open using Rosetta" checkbox for the plug-in. B. Select the "Open using Rosetta" checkbox for the app. C. Choose Universal from the Kind pull-down menu for the app. D. Choose Universal from the Kind pull-down menu for the plug-in.
Answer: B
Explanation: Some universal apps (apps that don’t need Rosetta) include the setting
“Open using Rosetta.” This setting enables a universal app such as a web browser to use
plug-ins, extensions, or other add-ons that do need Rosetta, because they haven’t been
updated to support Apple silicon. If a universal app doesn’t recognize an add-on that you
installed for the app, you can quit the app, select this setting, and try again. To do this, you
need to open the app’s Get Info window and check the box labeled “Open using
Rosetta”. References: If you need to install Rosetta on your Mac - Apple Support, How to
force universal Mac apps to run under Rosetta emulation, How to Launch the Intel Version
of a Universal Apple Silicon App
Question # 35
Scenario You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts. What should be your next step in troubleshooting the app's issue?
A. Create a new file. B. Upgrade to the latest version of the app. C. Remove the -/Library/Preferences/application name preference file. D. Reinstall or upgrade macOS. E. Troubleshoot application preferences.
Answer: B
Explanation: The next step in troubleshooting the app’s issue is to upgrade to the latest
version of the app. This can help resolve any compatibility issues, bugs, or performance
problems that the app may have with your version of macOS1. You can check for updates
to your software by opening the App Store and looking at the Updates section for apps that
you got from the App Store, or by visiting the app developer’s website for apps that you got
from another source1. Upgrading to the latest version of the app may also provide new
features or enhancements that can improve your user experience2.
Creating a new file, removing the preference file, reinstalling or upgrading macOS, or
troubleshooting application preferences are not the best options for this scenario, as they
may not address the root cause of the app’s issue, or they may be too drastic or timeconsuming.
Creating a new file may not help if the app quits regardless of the file type or
content3. Removing the preference file may delete your custom settings or preferences for
the app, and it may not fix the issue if the app has a problem with its code or
resources4. Reinstalling or upgrading macOS may erase your data or settings, and it may
not be necessary if the issue is specific to the app and not the operating system5.
Troubleshooting application preferences may be useful if the app has a problem with its
configuration or options, but it may not work if the app has a problem with its compatibility
or functionality.
References: 1: If an app on your Mac stops responding, quits unexpectedly, or won’t open -
Apple Support. 2: How to Fix Crashing Apps on a Mac - How-To Geek. 3: If an app freezes
or quits unexpectedly on Mac - Apple Support. 4: How to Reset Mac App Preferences to
Their Default Settings - Make Tech Easier. 5: How to reinstall macOS from macOS
Recovery - Apple Support. : How to troubleshoot preferences in Mac OS X - Adobe
Support.
Question # 36
Scenario Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad. Select three responses.What does he need to do for Handoff to work on both devices?
A. Turn on Wr-Fi. B. Turn on Bluetooth. C. Turn on iCIoud Drive. D. Sign in with the same Apple ID. E. Turn on AirPlay.
Answer: A,B,D
Explanation: For Handoff to work on both devices, Guillermo needs to turn on Wi-Fi,
Bluetooth, and sign in with the same Apple ID on his Mac and iPad. Handoff is a feature
that allows users to start something on one device and then complete it on another. For
example, Guillermo can start working on a Keynote presentation on his Mac and then
continue annotating it on his iPad. To use Handoff, both devices must be on the same Wi-
Fi network, have Bluetooth turned on, and be signed in with the same iCloud account.
These are the prerequisites for Handoff to work. Turning on iCloud Drive or AirPlay is not
necessary for Handoff. iCloud Drive is a cloud storage service that syncs files across
devices, but it is not required for Handoff. AirPlay is a feature that streams audio and video
from one device to another, but it is not related to Handoff. References: Use Handoff to
transfer Keynote presentations - Apple Support, How to Set Up and Use Handoff on Your
iPhone and iPad - How-To Geek
Question # 37
How do you start up a Mac with Apple silicon in macOS Recovery?
A. Turn on or restart the Mac, then immediately press and hold the Shift key as it starts up. B. Turn on or restart the Mac, then immediately press and hold Command-R until the Apple logo appears. C. With the Mac shut down, press and hold the power button until "Loading startup options" appears.
Answer: C
Explanation: To start up a Mac with Apple silicon in macOS Recovery, you need to
access the startup options screen first. This screen lets you choose different startup disks
or modes, including macOS Recovery. To get to the startup options screen, you need to
shut down your Mac completely, then press and hold the power button until you see
“Loading startup options” on the screen. Then, you can click Options and click Continue to
enter macOS Recovery1. The other options, pressing and holding the Shift key or
Command-R, are not valid ways to start up a Mac with Apple silicon in macOS
Recovery. These methods work on Intel-based Macs, but not on Macs with Apple
silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple
Support 2 Intro to macOS Recovery - Apple Support
Question # 38
Use this image to answer the question.
Why is the screen sharing service disabled with the message "This service is currently unavailable"?
A. TCP and UDP ports 5900 are currently blocked on this network. B. An internet connection is currently unavailable. C. Screen sharing is being controlled by the remote management service. D. Screen sharing is being controlled by the remote login service.
Answer: C
Explanation: According to the image you sent, the screen sharing service is disabled
because the remote management service is turned on. You can’t have both screen sharing
and remote management on at the same time. Remote management allows you to perform
more advanced tasks on another Mac, such as installing and configuring apps, helping
remote users, and creating detailed reports. Screen sharing allows you to view and control
another Mac’s screen. To enable screen sharing, you need to turn off remote management
first. You can do this by going to System Settings > General > Sharing and deselecting
Remote Management. Then you can check the box next to Screen Sharing to turn it on.
Alternatively, you can use Apple Remote Desktop, a commercial app that combines the
features of screen sharing and remote management, and works with both Intel-based and
Apple silicon Macs. References: Turn Mac screen sharing on or off - Apple Support, Mac
screen sharing won’t work? Disable it! Then turn it back on, Revive or restore a Mac with
Apple silicon using Apple Configurator - Apple Support
Question # 39
ACME, Inc. wants all users to see mounted servers in the Finder by default. Which terminal command should you use to modify the Finder preferences to display mounted servers?
A. defaults read com.apple.finder ShowMountedServersOnDesktop true B. defaults cat com.apple.finder ShowMountedServersOnDesktop true C. defaults write com.apple.finder ShowMountedServersOnDesktop true D. defaults append ShowMountedServersOnDesktop com.apple.finder true
Answer: C
Explanation: The terminal command defaults write com.apple.finder
ShowMountedServersOnDesktop true sets the Finder preference to show mounted servers
on the desktop. This is equivalent to checking the box for “Connected Servers” in the
Finder settings under the General tab. The other commands are either invalid or do not
change the preference value.
defaults read com.apple.finder ShowMountedServersOnDesktop true reads the
current value of the preference, but does not modify it.
defaults cat com.apple.finder ShowMountedServersOnDesktop true is not a valid
command, as cat is not a valid subcommand for defaults.
A. -Quickly press and release the Volume Up button. B. -Quickly press and release the Volume Down button. C. -Press and hold the Side (or Power) button until the Recovery Mode screen appears. Keep holding the button even when the Apple logo appears; release it only when the Recovery Mode screen is visible.
Answer: A,B,C
Explanation: According to the Apple Device Support Reference Materials, the steps to put
an iPhone in recovery mode are:
Plug your iPhone in to your computer using your USB to Lightning cable1.
On a Mac with macOS Catalina or later, open the Finder. On a Mac with macOS
Mojave or earlier, or on a PC, open iTunes1.
Quickly press and release the Volume Up button, then quickly press and release
the Volume Down button, and then press and hold the Side (or Power) button until
the recovery mode screen pops up12. It won’t happen instantly, so hang on for at
least 15 seconds or so before you try it again2.
Locate your device on your computer and choose the option to Update or Restore1.
These steps apply to all iPhones manufactured since 2017, including iPhone 8 or later,
iPhone SE (2nd and 3rd generations), and iPhone 12 or later2. For older models, such as
iPhone 7 or earlier, the steps may vary slightly1. References: 1: If you can’t update or
restore your iPhone or iPod touch - Apple Support 2: How to put your iPhone or iPad into
recovery mode | iMore
Question # 41
You've forgotten your login password or it's locked from too many failed attempts to log in.What's the alternative method to unlock FileVault and reset your password?
A. Create a new local recovery key. B. Use iCIoud Account Recovery. C. Call AppleCare to create a new account recovery key.
Answer: B
Explanation: iCloud Account Recovery is an alternative method to unlock FileVault and
reset your password if you’ve forgotten your login password or it’s locked from too many
failed attempts to log in. iCloud Account Recovery allows you to use your Apple ID and
password to unlock your Mac and reset your user account password, if you stored your
FileVault recovery key in iCloud when you turned on FileVault. To use iCloud Account
Recovery, you need to restart your Mac and enter the Password Reset Assistant from the
FileVault login screen or from Recovery Mode. Then, you need to select “I forgot my
password” and sign in with your Apple ID and password. Follow the onscreen instructions
to unlock your Mac and reset your password. References: = Apple - Support - Manuals,
Find My User Guide, iCloud Account Recovery; Apple Device Support Exam Prep Guide,
page 6.
Question # 42
Select three responses. Which three scenarios cause Apple File System (APFS) volumes to generate encryption keys?
A. During user creation B. At first user login on the Mac C. During the first macOS boot sequence D. During the first user's password creation E. After erase content and setting
Answer: A,D,E
Explanation: APFS is a file system that supports encryption at the volume level. Each
volume has its own encryption key, called the Volume Encryption Key (VEK), which is
stored in the APFS container metadata and protected by another key, called the Key
Encryption Key (KEK). The KEK is derived from the user’s password and wrapped by a
secure token, which is a feature that ensures only authorized users can access the
encrypted data. According to the Apple Device Support Reference Materials12, the
following scenarios cause APFS volumes to generate encryption keys:
During user creation. When a new user is created on an APFS volume, a secure
token is generated for that user and a KEK is derived from the user’s password.
The KEK is used to encrypt the VEK and store it in the metadata.
During the first user’s password creation. When the first user on an APFS volume
sets their password, a secure token is granted to that user and a KEK is derived
from the password. The KEK is used to encrypt the VEK and store it in the
metadata.
After erase content and setting. When a user erases all content and settings on an
APFS volume, the VEK and the KEK are deleted and new ones are generated.
Question # 43
Select three responses. Which three conditions might require you to enter your passcode instead of using Face ID?
A. The passcode has been entered incorrectly 5 times. B. The device was in sleep for more than 8 hours. C. The device has just been turned on or restarted. D. The passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours. E. The device hasn't been unlocked for more than 48 hours.
Answer: C,D,E
Explanation: Face ID is a biometric authentication method that allows you to securely
unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with j a glance. However, there are situations where Face ID is not permitted and you need to
enter your passcode instead. According to the Apple Device Support Reference Materials1,
these situations include:
The device has just been turned on or restarted.
The user hasn’t used their passcode or password to unlock their device for 156
hours (six and a half days), and the user hasn’t used a biometric to unlock their
device in 4 hours.
The device hasn’t been unlocked for more than 48 hours.
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