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Frequently Asked Questions

Apple Apple-Device-Support Sample Question Answers

Question # 1

How many times can you enter your iPhone passcode wrong before your account is disabled?

A. Five
B. Ten
C. Three
D. Six

Question # 2

What can you do if you forget your iPhone passcode?

A. Wait for the "forgot your passcode?" prompt to appear and follow the onscreen instructions.
B. Use your Apple ID to get into your phone.
C. Put the phone in recovery mode and attempt to restore it in Apple Configurator.
D. Connect the phone to a mac and erase all content and settings.

Question # 3

How many fingerprints can you register to a single user on your Mac?

A. Three
B. One
C. Five
D. Ten

Question # 4

Select 4. Which iPad models is the Apple Pencil (2nd gen) compatible with?

A. iPad Pro 12.9 inch (3rd gen)
B. iPad Pro 11-inch (1st gen)
C. iPad (9th gen)
D. iPad mini (6th gen)
E. iPad Air (4th gen)
F. iPad Air (3rd gen)

Question # 5

Which IP address might indicate a DHCP issue?

A. 10.0.1.17
B. 169.254.47.72
C. 192.168.17.12
D. 172.27.13.47

Question # 6

What is the feature that allows you to share your screen in Facetime?

A. Continuity Camera
B. Stage Manager
C. Sidecar
D. Shareplay

Question # 7

Which tool should you use to determine if an app is causing your Mac to be sluggish or unresponsive?

A. Console
B. Disk Utility
C. System Information
D. Activity Monitor

Question # 8

How should you schedule an email to send in Mail on iPhone?

A. Tap Settings > Mail > Schedule and configure the send date and time.
B. Touch and hold the mail body and configure the send date and time.
C. Touch and hold the send button and set the send date and time.
D. Tap the calendar icon in the mail menu bar and configure the send date and time.

Question # 9

Which option can you access to view the current activity of Apple Configurator for Mac?

A. Double-click the device and select Activity.
B. From the Apple Configurator menu bar, choose Window > Activity.
C. From the Apple Configurator menu, choose View Activity.

Question # 10

Which macOS resource displays the status of network interfaces in a dynamic list?

A. VPN settings
B. Network settings
C. Internet Accounts settings
D. Wireless Diagnostics

Question # 11

Select two. What methods can you use to lock notes in the Notes app?

A. Custom Notes Password
B. PIN
C. Apple ID password
D. Mac Login Password
E. Face ID

Question # 12

Which screen indicates that iPhone is in recovery mode and ready to be updated or restored?  

A. Option A
B. Option B
C. Option C
D. Option D

Question # 13

Scenario ACME, Inc. suffered a power loss while you were upgrading to a major version of macOS on your Mac Studio. The Mac now shows only a black screen. You tried to revive the computer using Apple Configurator for Mac, but the revive was unsuccessful. Which Apple Configurator action should you try next on your Mac Studio?

A. Erase All Content and Settings
B. Update
C. Revive Device
D. Prepare
E. Restore

Question # 14

Which setting should you check to find out if ACME manages her iPhone?

A. Privacy & Security > Device Management
B. Control Center > Device Profile
C. General > Software Update
D. General > VPN & Device Management
E. General > Profile & Device Management

Question # 15

Scenario You have an iPhone and iPad device. You bought five new App Store apps on your iPhone. but you also want to use these apps on your iPad. How can you configure your iPad to automatically download and install the App Store appsyou bought on your iPhone?

A. In Settings, tap App Store and tap to turn on App Downloads.
B. In the iTunes Store, tap Settings and tap to turn on Automatic Downloads.
C. In the App Store, tap Settings and tap to turn on App Downloads.
D. In Settings, tap General > Software Update > Automatic Updates.

Question # 16

Guillermo is a designer for ACME, Inc. He uses his 12.9-inch iPad Pro to create marketing materials and do color grading. Which iPadOS feature should Guillermo use to allow his 12.9-inch iPad Pro to accurately display colors for common color standards?

A. Display Zoom
B. True Tone
C. ColorSync
D. Reference Mode

Question # 17

Scenario You're using Migration Assistant to transfer your account named "Andre" from your current MacBook Pro to your new iMac. The iMac is already configured with an account also named "Andre."What happens with Migration Assistant if the account names are the same on both Mac computers?

A. You need to manually rename your old account before proceeding with Migration Assistant.
B. The account on the new iMac is automatically updated with the contents of the old account.
C. On the new iMac, a new account is automatically created and named "Andre (1)."
D. You're asked to either rename the old account or replace the one already on the iMac.

Question # 18

Scenario Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.Select three responses. Which three troubleshooting steps should you try to resolve this issue?

A. Force restart her iPad.
B. Make sure that the device isn't too hot or too cold.
C. Try charging with a different power adapter and cable.
D. Back up the device, then erase all content and settings.
E. Enable Optimized Battery Charging in the iPad settings.

Question # 19

What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons,and extensions that were written for Intel-based Mac computers in macOS?

A. Mac Catalyst
B. Rhapsody
C. Rosetta 2
D. Universal Binary

Question # 20

Which Apple program should you join if you're in charge of testing your organization's infrastructure and its ability to work with the Apple software before public release?

A. Design for IT
B. Apple Developer Program
C. Apple Seed for IT
D. Apple Developer Enterprise Program

Question # 21

You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore process is taking longer than you expect. Which menu option should you choose to see current activity in Apple Configurator?

A. View > Activity
B. View > Show Status Bar
C. Actions > Open Activity
D. Window > Activity

Question # 22

Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?

A. Restore
B. Revive
C. Update
D. Erase all Content and Settings

Question # 23

Select Four. Which iPads is the Apple Pencil 1st gen compatible with?

A. iPad Air (3rd gen)
B. iPad Air (4th gen)
C. iPad (6th gen and newer)
D. iPad Pro 12.9 inch (1st and 2nd gen)
E. iPad Mini (5th gen)
F. iPad Pro 12.9 inch (2nd and 3rd gen)

Question # 24

Select Four. What file system formats are available in Disk Utility on a Mac

A. APFS
B. NTFS
C. Mac OS Extended
D. ExFat
E. GFS
F. MS-DOS (FAT)

Question # 25

Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?

A. HomePod
B. iPhone
C. iPad
D. Apple Watch

Question # 26

You are trying to connect a podcast mic to your mac. You go into Sounds, but the mic isn't appearing an as option. Where else can you check to see if the mic is properly connected to your mac?

A. System Information > Hardware
B. System Information > Devices
C. System Settings > Printers & Devices
D. System Settings > Hardware

Question # 27

ACME, Inc. allows users to lock sensitive and private notes they keep on their iPad devices. Select two responses.Which two authentication methods can they use to lock a note in the Notes app?

A. PIN code
B. Apple ID password
C. Device passcode
D. Secure token
E. Notes password

Question # 28

What are three reasons that a warning icon might appear in the Security Recommendation window for a password in Passwords settings?

A. The password hasn't been updated in the last 90 days.
B. The password is reused on another website.
C. The password appeared in a data leak.
D. It's a commonly used password or it's easily guessed.
E. You have multiple or duplicate passwords listed for the website.

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